Detroit Stone

We worked with Detroit stone a few months ago, when they came out to measure my kitchen, the guy was there on time, he was very helpful and friendly. I had to call a couple times to change a few things and they were very accommodating. When they installed the counter they did a really nice job and cleaned up after, and I couldn’t ask for a nicer guy. People we know recommended this company to us and I’m not sorry we chose to do business with Detroit stone I have recommended them to other people.

Sometimes companies are un-​freaking– believable… It is a miracle that organizations with absolutely no regard for customer satisfaction are still in business. Detroit Stone is one of those companies. I actually had to wait awhile to write this Unilocal because I am very frustrated and annoyed.
We were looking for granite to replace a kitchen and smaller bathroom vanity– so we called around to 9 companies. This was not the cheapest by any means but since we are looking to establish a relationship with a company, we figured we would take a chance and opted to go with them. BIG MISTAKE.
I originally called on a Friday and spoke with a sales person; I gave the measurements and very specific information. They were able to give me a rough quote right away. We continued to call around but ended up picking them– again, SO SORRY WE DID (if you haven’t seen our note on how horrible Fusion Granite is– please read that one too!). I spoke with a gentleman named Andrei Naplau and asked if there was anything that he could do for us since we have a couple of major jobs that we were looking to do. I explained to him that it was a rental house and we would not be present for the measuring but would happily meet him at the showroom after to pick out the slab and make a deposit (there were no issues). They came down a little bit in price but not much. Originally, he was easy to communicate with and we got our measurement scheduled (as we had to arrange this timing with our tenant). Measurement day comes around and our appointment time is almost over, so I figured I would give them a call.
I spoke with another gentlemen (I did not catch his name) and asked what time we could expect the measurement guy to arrive… he looked at a couple of things and said we were never on the schedule to get measured today. I explained what I had previously discussed with Andrei and he agreed. He asked to call me back once he got a hold of his granite measurement guy. He called back and said that he could make it back out at 12:30 (although the original appointment was 9 – 11). He then stated he would not send out his guy without receiving 50% as a deposit. I asked if the lack of commitment and customer satisfaction was indicative of their quality, he simply responded «no.» Even though, we had arrangements to make a payment at the showroom since it was a rental– apparently that was no longer the case.
If trying to create a relationship with a company is that difficult, it isn’t for me… and I hope it isn’t for you either. I thanked him for his time and ended the conversation. I am looking for a great granite company– if you know one, please let me know!!! I have currently have two major jobs and this smaller job to do!