West County Cycle Service

Great service and prices. Paul is friendly, knowledgable and accommodating to unusual requests.

My experience with West County Cycle Service has always been fantastic. Nick and Tom just rebuilt my rear wheel on my vintage road bike, and I found their knowledge and skill and recommendations perfect. My bike rides better than ever now, and I will definitely bring it back for future service. The price was reasonable and the result was excellent!

I love this shop! Nick runs a great business. Friendly, knowledgeable, good service. I bought a Linus bike here, and I am so happy with it. Definitely recommend this place!

too cool! great service, helpful staff and overall honesty. I went there based on Unilocal reviews, and I found that their helpfulness and integrity was everything that the reviewers said it would be. No reason not to support this local business!

My guy and I had ridden our beach cruisers over from Santa Rosa. As we were leaving Sebastopol, I noticed my tire was completely flat. We walked our bikes to this shop and it was already closed. As we stood outside, sulking and contemplating what to do, the shop owner opened the door and offered to help. We didn’t even know he was inside. He had somewhere to be but still fixed my flat in less than 5 minutes. It was an inconvenience to him, I’m sure, but he couldn’t have been nicer. Said he felt it was his responsibility. I was super impressed with this customer service. And thankful. He saved the day!

Horrible service on two occasions and ive inly been there twice. The worst was when one of our bikes got a flat tire so we needed a tube. The associate who was working was there was talking to someone about a bike that he said he could not fix. He continued socializing with him about school. Then after we had been there for 15min waiting because we had no choice, the associate called us impatient for asking if he sold bike tubes. Than when he finally did fix the tire he huffed and gruffed because he had to do his job. We were very nice to him and put up with his bs because again we had no choice. The other time we went in the same guy was all pissed off because we had asked him a question about a mountain bike. Very unfriendly store and its sad something fun like a bike shop has such mean people working there.

This place is a curious blend — low key on the surface, with a core of serious mechanical expertise, and a totally customer-​focused business practice. But trumping all of this is the expertise combined with honesty. A real gem.
I’m a mountain biker with a high-​end bike, put in lots of hard miles and am extremely picky about how it functions. We spend a lot of time riding in the area. Nick has been able to solve tricky problems for me that I or my local mechanic in Berkeley haven’t been able to figure out, and often manages to sidestep major operations or find ways around high-​dollar choices by finding simpler solutions that work. Seems always ready to wade in and help, and he has great knowledge and competence. Can’t recommend them highly enough.

LOVE this place. Honest, fast and reliable.
Brought my bike in around 3pm and they had it finished by the end of the day. The owner gave me sort of best case and worse case scenario options when I dropped the bike off, called me shortly there after to say the bike wasn’t as bad as it looked and that he’d be able to fix it with parts and labor for just under $ 50!

Great place! Nice people, great advice. I stop by there from time to time, since my bike is pretty old (40 years old) and needs a little service that I have never done since I bought it.
One day I was thinking my front tire was really worn and wanted to replace it, but they advised me against it after seeing it, and said that this tire could still run a while. Another time, as my back wheel hub/​axle was serioulsy getting loose and worse every day, they gave me advice, I bought the part that needed changing, and they let me go work on it myself. The bike is great now!

I called Nick one afternoon to inquire about replacing the back rim on my mountain bike. He asked me a few questions about my bike and riding habits and gave me a couple of possible options. He was super friendly, knowledgeable and didn’t have that «attitude» that I have encountered in other bike shops. The next morning he replaced the wheel, gave my bike a quick once over, and had it ready almost immediately. I am done with all other shops… I highly recommend West County Cycle for high quality work and even better service.

I had borrowed a friends bike since mine was in another shop at the time and it needed some adjustments. I called them and explained my situation. Nick told me to bring the bike in and he gave it a minor tune up on the spot! I now regret taking my other bike to a «big box» bike store and will only be using them and Bike Peddler from now on!

No need to take my bike anywhere else ever again.

These guys are great. They were so patient as I agonized over what bike to buy. I am a big and tall fellow and felt the need to spend my money on the best possible fit. I must have bothered them 30 times as well as with my own research. They directed me to a Surly Long haul Trucker, which is not one of their standard lines. It seemed they cared more that i was happy with the purchase than trying to sell what they had on the floor. I decided to get the largest size frame (62 cm) which didn’t match the conventional wisdom.
When I finally bit the bullet they were patient as I tried to get the right fit on my new machine. I am so happy with my Surly that I told them if another customer was interested in one of these I would come down to show it off.
Thanks again Jay and Nick

Took my old bike in for a tune-​up and in no time, good as new. These guys are friendly, the work is superior, and the price is right.