KeyBank – First Hill

The manager Kerry takes the key out of banking and the service out of customer service. When one of his tellers made a mistake opening my account I called to speak with him more than once and never got a return call. I went down to the location at 4^th and union and was immediately greeted by the manager who was both pleasant and nice and responsive. The only time I heard from Kerry is when she urged him to call me. I sent him more than one email and he never answered. Finally, I went into his office one last time and it was like a scene out of the old movie All the President’s Men. The teller insisted he was busy in a meeting or on the phone then went and SAT in his office. I got up and interrupted them and that was the last I heard from him. Even though he took down my number and told me he speak with his manager and call me back to resolve the problems. Well there will always be a he said she said element to the failures of his teller, his unresponsiveness has caused me to close my account. If you bank with KeyBank go to the 4^th and Union location.

I give this bank a –5 rating. Horrible, just horrible. My account was close because it took them forever to send me the dumb «welcome» packet. Debit card arrived after account was close due to inactivity. My family member already closed their accounts with Key Bank.
Going to open an account some place else.

This is for the Key Bank in Everett on Madison. Over promised, under delivered. Horrible customer service from Janell and the branch manager. I am a good customer and will now be leaving and going to a credit union who have proven to have better «customer service and loyalty».

I opened an account today and expected the usual long and unnecessary babble about policies and fees and restrictions. But today, I walked out incredibly happy because Kevin didn’t treat me like an idiot. Hell yeah.

Always friendly, and they remember our names! Yeah!

Best banker in the world! There is a banker there his name is Sudsakorn Sisa-​at very smart and friendly. The banker there help us with our investment porfolio and mortgage options. If you want personal banking services call Mr. Sisa-​at @ 206 447 5759