Excellence in House Keeping

I wish I’d read these reviews before booking them to clean the condo I’d just bought. The condo was practically spotless before the cleaners came since it had been cleaned for the open house. I’d had new carpet and everything repainted so it really needed just a touch up clean.
Instead of the promised two, four cleaners turned up (and you pay for each of them). There were signs of improvement, but after they’d left I found grime underneath the cupboard doors, cabinet doors that weren’t cleaned properly and the balcony patio door still had accumulated grime in the tracks. The shower surround top was not cleaned at all (still covered in dust). The last straw was when I opened the bottom drawer of the stove to find it filthy. At this point I complained to Renee. I was promised that I wouldn’t have to pay, but I think this was just to keep my realtor happy who’d recommended them. I pointed out that I’d already paid and I never heard from them again. Steer clear!

First of all let me say the 1 star rating is not for the ladies who did the cleaning. I think they did a good job. My issue here is with the owner Renee. When I contacted this company I was looking for a move out cleaning. Same with the other reviews Renee does this «$ 35 an hour» then insists that it will take hours and hours. She took 7.5 hours to clean an empty condo? I told her what I wanted and she said «that’s not my standard» take her way or the hiway. It turns out I was out of time and just decided my time wasn’t worth looking again. But she doesn’t listen to her client instead just insists on her way. So as long as you agree with her — go for it — –but don’t dare to really expect to get what you want — — I would suggest she focus on listening to clients and meeting their needs than touting how much «they have grown» in the last year — no one cares but you

This company is borderline criminal. Apparently it takes 2 housekeepers 7.25 hours to clean 800 square feet. When you first book an initial appointment the owner Renee give you a quote of $ 35 an hour. Seems reasonable! I’ve had several cleaners come to clean my house, and most take 1.5 — 2 hours total with one person so I thought this would be a reasonable price for a home cleaning. Boy was I mistaken. When I got the bill I could not believe how many hours I was being billed for. How is it possible that it takes this long to clean if the workers are moving at a reasonable pace?
Oh, I should also mention that the housecleaners broke my blinds and left the shower head nozzle tilted towards the ceiling which resulted in flooding my bathroom when I went to take a shower.
I will not use them again!

I hate writing reviews like this, but after nearly 5 months of using Excellence in House Keeping for my place in downtown Seattle, I have reached the end. The condo is only 800 square feet, and yet, it never felt clean, even after repeated complaints. I’m certain one reason my place was not cleaned was the couple of times I returned home to get paperwork or something else I needed and would find several of the cleaners (yes, they send a team of at least 4) on their cell phones when I walked in unexpectedly. I respectfully complained multiple times that my place was not cleaned after their visits. The owner gave excuses, but nothing changed.
Finally, after their last visit, I pulled out the vacuum cleaner and cleaned up TWO BAGS worth of dust and debris– all this AFTER they completed their cleaning. I wish Renee, the owner, were more attentive to her staff and especially to the complaints of her customers. So that’s the dirt on a dirty house cleaning service.