Essentia Mattress

Great store with phenomenal merchandise. I bought the large dog bed and it was worth every penny. My dog loves it and sleeps on it every night. I really like the guys that work there too they were patient and very knowledgeable. I am going to buy a mattress for myself next.

I’m super pleased with my Essentia mattress, especially after having slept on it for a few months. Every other mattress I’ve owned stopped being great about 3 months in. The longer I sleep on this mattress, the more I love it. The shipping time was as expected. The sales process was awesome. Maxx was patient and really knew the products, helping us choose a mattress that would work for both of us and not rushing us into a decision.

I ordered the Tatami Mattress Full with the Ergonomic Pillow — Queen thought the Seattle store from the phone in Portland June 12^th. Prior to ordering the mattress I was sleeping on the ground for a few months because I recently moved and I didn’t want to get just any mattress. They said it would take awhile for the mattress to arrive and I was getting anxious to sleep on a real bed. I called an employee there named Maxx who ended up getting the mattress to be send out and delivered by July 1 instead of the 9 which was really appreciated. I received my mattress yesterday and I slept amazingly last night! Best sleep I’ve had in awhile honestly. The only downside to my experience was getting the pillow. I asked a different employee on the phone which pillow I should get since I was getting custom sheets and pillows made and he informed me of the wrong size; so, the pillow case did not properly fit the pillow which bothers me since I just had everything made recently.

Update: One of the co-​founders followed up with me as of 2 – 3 weeks ago. He called to apologize about our experience, to explain what had occurred on their end, and to provide restitution.
I appreciated that he called me personally to do this, and I appreciate that mistakes happen. For me, it’s what you do with the mistake that matters. He explained that we did indeed receive a mattress that was not up to their quality standards, and that he was seeing to it that their Q.C. protocol would change to prevent this from happening again. It was a relief to learn this, as I couldn’t understand why the mattress in the showroom was so amazing, but the mattress I received at home was such a disappointment! I was also bewildered why their mattresses were otherwise so well-​reviewed.
I wanted to give them another shot with the hopes that I would finally get the showroom experience, but alas, my husband preferred going with another mattress. I’m 3^rd trimester pregnant so I can’t honestly tell if this other mattress isn’t great or I’m just experiencing troubled sleep regardless. I *can* tell for sure this mattress, nor any other mattress I’ve ever tried, compares to the one I tried at the Essentia showroom. Secretly I’m still holding out that we will end up trying for it again :)
Meanwhile, the co-​founder, upon learning of my pregnancy, offered to send their baby mattress as a goodwill gesture. No strings attached. I wanted to update my review out of respect for what I considered a noble response to the situation. In my initial review I said I would not want to do business with this company. At this point I would be willing to give them a shot, and I hope you do too. A company that owns up to its (inevitable) mistakes and offers restitution IS the kind of company I want to do business with.

Well… I CAN’T rate the product because we ordered a mattress on November 28, was told we’d have it in 30 days, and we still don’t. Not only that — we don’t even know where it is! We received a tracking number, but it’s not accurate. Neither the Seattle store nor the Tacoma warehouse has the same information and all we know is that the warehouse does NOT have our mattress yet. Apparently, the corporate office isn’t answering their phone calls or their emails, either.
I’m not impressed, Essentia. I’m thinking about just asking for a refund.

Since there are no local Essentia stores near me (Portland, OR), I ordered my Queen-​sized Tatami, by phone, from their Seattle store. It was a big leap of faith on my part (especially for the price point), and since this is the only non-​toxic 100% latex memory foam mattress available to me, and I have found other good independent online reviews about it, I decided to go for it! It arrived via FedEx in a very heavy 99-​pound box (15“x15“x60″), all rolled up in a vacuum-​sealed plastic bag. Once out of the bag, the mattress started to self «inflate» to the perfect size and and shape. They recommend that you give it anywhere from 20 minutes to a few hours to arrive at its full shape, due to being compressed. You can sleep on this the first night. I can attest that there is NO SMELL with this mattress right out of the packaging. No harsh off-​gassing to be had. None. However, if your face/​nose is right up against the cotton cover, there is only a very slight cotton-​y smell, but this no problem for me. The striped cotton cover is also quite soft and very pretty close up. There is a zipper that runs along the outer top edge, which is removable and washable. Nicely done, Essentia. I have had this mattress a few weeks nows, and really wanted to let people know that this was an amazing surface on which to sleep! Personally, I prefer a slightly firmer mattress, but still need pressure-​point relief. I was on the fence between the Classic 8 (2 steps down from the firmest) and the Tatami (one step down the firmest). At first, I thought the Tatami might be too squishy, but once it fully «opened up», it felt wonderful to me. While the price may be off-​putting to some, consider the fact that you spend up to one-​third of your life sleeping, and many mattresses out there are full of carcinogenic flame-​retardants, and are breeding grounds for dust mites, allergens, and potentially bed-​bugs (who wants that?). Do your mattress research before making the choice that is best for you. I would definitely recommend the Tatami to a friend.

Essentia’s customer service was top notch. Maxx provided helpful guidance while we were in the store and then responded promptly to my follow up questions regarding a platform bed frame we were considering for our new mattress. We’ve had our Classic 8 for a few weeks now and could not be happier with it. My partner, who is 6’4″ and used to wake up with a sore back on many mornings, is sleeping much better now and his back is no longer bothering him. In addition, when we had our old mattress, I was waking up with a stuffy nose every day (likely due to the dust mites that accumulate in inner spring mattresses), and that problem has gone away completely. I highly recommend Essentia!

I am the proud new owner of an Energie Opus mattress. It is the most amazing mattress I’ve ever slept on. Facts according to me: The mattress feels firms when you first lay down and yet the longer you are on it the more you sink down into its softness. It is as if the mattress envelopes you. It truly is cloud-​like comfort support as the website states. The mattress is solid. It doesn’t shift around or make any settling noises. The mattress is secure. It doesn’t move around in its frame. The mattress is healing. I have compressed discs in my neck and suffer from neck aches on a daily basis as well as severe neck aches and cramping after cycling. When I lay down on the Energie Opus along with the ergonomic pillow after a long distance bike ride my neck stops aching within 10 minutes of my head hitting the pillow. I have never experienced this before. I love this mattress. It is worth every dollar. It was a big purchase for me and one that left me feeling anxious — until the day it arrived and ever since that day — I have thanked my lucky stars that I own an Energie Opus!

My wife and I were very happy to find out about Essentia and their natural memory foam mattresses.
Our experience was very good and experienced great customer service. We bought a display mattress since they were starting a new line in place of that one. Since it was sold «as-​is» at half-​price, there was no obligation from Essentia to deliver the mattress to us. But Rich took time out his day after work to help move the mattress in his own truck and was very helpful.
The bed is absolutely great and we couldn’t be happier with the purchase!

This is just an amazing product. As a PT I educate patients on spine care all day and having a good bed is vital. Not only does this have the benefits of excellent support and comfort but it does not have the toxic off gassing that other memory foam beds have.
The ease of mattress delivery and customer service was outstanding and worth the trip to downtown! The sales staff are friendly and not pushy at all.
I love my Essentia mattress and have told all my friends to invest in great sleep.