Chase Bank

Went there to do a join account with my husband and the «manager» told me since I wasn’t a citizen I needed to bring my passport! I showed her my ID and my card??? And I showed her my work permit… What would she need my passport since when I open this account two years ago they didn’t required my passport? –the last thing I thought was, I did went an hour before closing so she must of been in a hurry or something to not look for a fricking way to help me.

Been in line for 10 minutes. Only two tellers. Friendly people, just not enough of them.

This chase is very unprofessional and somehow they choose the clients that they want to talk to and ignore the rest.
Today 9/​9, i came to this branch to ask about my card issues and a teller told me to wait for awhile. So I decided to go get something and come back in 15mins. The bankers were not even done yet. I waited for like half an hour more to see the bankers. The funny thing was I saw a white lady came in while I was waiting. And a banker was done with her job then greeted that lady then started working with her. Wow such professional attitude, I had been waiting for her then she just ignored me. Or was that because I am asian? That banker was an overweighted white lady also.
Come on Chase you cant just provide this kind of customer service?!
Tips for other people, go little bit further to the Chase branch location on Pike street and Broadway. Right in the QFC there. The customer service there is way better than this horrible Chase branch.
Just waited an hour to receive nothing done. Very nice customer service.

Helpful and courteous staff. However the people they have on security couldn’t be more rude!

Que pendejos! The tellers are nice. The manager is a liar, although he is able to keep a friendly face and nod and smile and say what you want to hear. The business specialist is lazy and unhelpful. And they guy that sits at the desk near the West exit is a cranky little snit. Their fees were the straw that broke the camel’s back. I closed all my accounts at Chase. I would highly recommend banking with a local bank v.s. these ****faces!

Fees. Fees. Fees. Fees. Bank with BECU. Chase sucks.
From day one Chase has been nothing but a nightmare. The staff are pleasant enough but that’s the best I can say. They ALWAYS screwed up my banking (HOW do you do that?!), they lied to my face and their ATM ate a check of mine that they then disputed. In 20+ years of using ATMS, I’ve never had THAT problem. Until I banked at Chase.
Their fees are absurd, greedy and counter-​intuitive –as well as being unrevealed at the time I opened my account. Chase bank is everything that’s wrong with banking in the USA. Corporate greed and stupidity. I’d rather put my money in a lucrative BECU account instead. It’s really a no-​brainer. CHASE SUUUUUUUUUUUUUCKS!!!
Keep your dollars local, NOT earning money for the criminals at JP Morgan. Credit unions and local banks, all the way. Chase needs to die away.

The three ATMs outside of this branch provide impeccable service!
Three Stars!

Chase is awful, don’t matter what branch. Charge me to use my own money??? I think not. Be smart folks and don’t bank with Chase. I’ve been with them since WashingtonMutual, bout 15+ years. Well all these fees on my money is enough. Just switched to a credit union. I suggest any Chase customers start considering other options for their money. Be smart, stay away from Chase.

I give them one star for having nice tellers. I am a business person and changed from a sole prop to an LLC. They told me that I have to change accounts b/​c I have changed business entities and they told me that they would help me switch all my vendors over which they never did.

I don’t know what the deal is with Chase. Whenever I go in to deposit something or order more checks, replace an expired card, etc. they try to sit me down with one of their «specialists» and up-​sell me on a bunch of stuff. I will ask for your help if I need it. What should be a quick in and out experience turned into me wasting my entire lunch break there. I will be looking for another bank.

The branch manager here was so genuinely friendly, caring, and engaging that I felt a little guilty about closing my account that I started with WaMu forever ago. Where the Account Rep was visibly dejected and a little annoyed, the manager was calm and collected as she asked specific questions regarding my decision to close my account. She listened to me carefully and her demeanor made me trust her. After assessing my banking needs, she suggested various products that could help me achieve my goals in the future. Despite being very happy with my current situation, I honestly began to consider a relationship with Chase in the future — which wasn’t in the plan.
And yes, fees for basic checking for an account I hardly used basically pushed me over the edge.

Bank at Chase? You basically have two choices: Stay with them and be another dumb cow that they milk for profit, or be smart and protect your assets. My advice: RUN, don’t walk… (JP Morgan Chase is banking on your procrastination!)
I recently closed ALL of my Chase accounts, both personal and business. It feels so right. I’ve moved over to a credit union, and wonder why it’s taken me so long. At the CU, there are no fees for things like incoming wire transfers ($ 15 a pop at Chase – and that’s to DEPOSIT money with them!) and the CU pays interest on both the free checking and savings accounts.
I’ll give Chase one star for keeping some of the friendly WAMU old-​timers in the branches – though they’re not quite as helpful as the folks at the CU. I can’t think of any other reason to award Chase another star. My problems with Chase have been numerous, disturbing and multiplying, including:
1. Fees, fees and more fees, especially if you don’t keep a ridiculously high balance in your accounts.
2. A crazy-​long wait to be pre-​approved for a loan. My pre-​approval took about 6 months (6 months!!!) even though my finances are solid. They pulled my credit score multiple times and stuffed my mailbox with duplicate, triplicate and quadruplicate paper work. If this is how Chase treats its best, most solid customers, I can’t imagine what people with average credit scores must go through. Don’t waste your life.
3. Long holds placed on large wired deposits, accompanied by snarky letters in the mail, threatening that if my large deposit happens to bounce while they keep it in financial jail, fees (more fees!) will be levied. I just can’t believe that «guilty unless proven innocent» is any way to treat someone brings in large, legitimate deposits all the time!
4. How about those 2-​inch thick, floor-​to-​ceiling plexiglass barriers installed in all branches. Now there’s a display of trust! Tell me, are y’all more threatening now than when those branches were WAMU?
5. I’ve noticed a screw-​you-​we-​just-​want-​your-​money attitude towards the community. On Divisidero St. in San Francisco, a whole row of businesses were recently forced out to make way for a Chase mega branch – the victims include a tiny independent coffee and chocolate shop and the local bulk foods shop, that had been a thriving neighborhood favorite for over 25 years. This is no way to build good will, and the kicker is that the OTHER Chase mega branch in that neighborhood is usually dead empty!
6. Some of the newer Chase employees have serious attitude problems. One business banker had the nerve to blow off my appointment, which HE had requested! I don’t usually take time out of my busy day to listen to a bank guy pitch services, and so I was doing HIM a favor by coming in to listen to his spiel. I was early and checked in, and was sitting right in front of him in the waiting area while he talked personal crap with someone else, on and on and on. Finally, after waiting for 25 minutes, I left and will never set foot in the Broadway branch again, if I can help it. No apology, no response to the levelheaded complaint I e-​mailed to the branch manager. Nothing.
I could go on and on, but it pisses me off to even think about Chase. You have pushed me over the edge… good riddance and onward to better things…

If I could give negative stars I would. Huge fees! I miss WAMU now and I didn’t really like them either!

The only people giving this bank more than one star must be banksters. I just keep thinking — we will be paying for a generation for saving these scum bags. When it was WAMU it wasn’t bad but Chase is scraping the bottom of the barrell.
Anyway — I took the taxi to the bank and deposited an refund from a reputable local business. Then I went home and paid for the taxi with my debit card. By the time I put the key in the door the bank had processed the taxi charge but it took nearly a week to credit my deposit. When I wrote to ask where my deposit was they gave me the standard answer about «process time»
I said this:
«When it comes to taking money from my account — you are in the digital age. You take the debit card transaction for the Taxi before I’ve gotten the key into my front door. But when it comes to deposits — when it comes to putting my money into my account — then you are living in IBM selectric typewriter days. It takes three days for he vendor to process the refund and three days for you to acknowledge you have it. That means you and your co-​conspirator have my money to gamble with for almost a week. I don’t trust you with my money anymore. You have behaved like a teenage boy on Prom Night.
Rather than let you steal any more of my money — I’ll just give it to the next homeless person I see. They deserve it more than you do.

I opened a business account about 8 months ago as well as a personal checking account. I only threw $ 50 into the personal checking account as I was still using another bank for all my personal stuff (but using chase for my main business account). I go and check my personal checking account recently on a whim and see its at zero dollars! Ends up because I wasn’t using my ATM card at least 5 times a month I got charged $ 6 a month in fees!
I have spent the last 3 weeks trying to get this fixed as I was planning on moving my personal checking over to Chase since I have my business account there. After 3 weeks of being promised this would be fixed and I would be refunded my $ 50 (which only a manager can do, going back more than 2 months worth of charges), I go in to the broadway branch today to find out they will not fix this UNLESS I move over my personal stuff right now.
Screw you Chase, I closed my zero balance personal account and I will be opening a new account for my business this week with a local credit union.
I realize its only $ 50, but its just so wrong, I got charged $ 50 for opening a personal account and never using it and then got a run around for 3 weeks including never getting call backs when told I would.
Way to go Chase, you are losing my business account as well as losing my personal banking I was about to move over to you and our store is going to be running a promotion giving away free product to anyone who shows proof they closed their account with Chase (personal or business).
Has to be the worse banking experience I have ever had and this includes running and owning a business dating back to 1995, Chase really set the bar low.

I get my paycheck cashed here and have not had any trouble. If anything the service is nice and the lines aren’t as bad as other Chase locations. I’ve had a couple ugly bills given to me by the tellers, but I am sure they get those ugly bills from other customers. Nice bank.

It took over 35 minutes of sitting in the blue chairs for me to see one of the banking specialists when I went into see someone to close my accounts.
The 35 minutes of waiting was just the nail in the coffin.
Thank goodness I don’t have to deal with that anymore. The tellers are great customer service-​wise, but with the banking specialists I’ve had to see with my numerous bank issues:
— declined card for no reason (over 30 minutes at the downtown branch)
— changing my pin (20 minutes!)
— no new card in the mail (card just never showed up and I’ve called and visited Chase about this)
.I’ve spent way too much time waiting for everything.
Chase is a good bank, don’t get me wrong, but for the simple needs I have: basic checking, basic savings, an atm debit card, I’ve had way too many problems with wait times. Time is something I don’t have with my school-​work-​commute schedule and I’ve found another local bank that suits my needs (more locations, no waiting whatsoever, great fraud protection!).
I’m just sad to see what was once a great local bank just kind of take a downturn in my pretty basic banking needs.

I“ve had sometimes not that great customer service at this branch, one time a teller slapped money at me down on the counter which I found to be quite rude, the one thing they always at least used to tell people is hand people money to there hand when I used to work anyway. Often the tellers have been ok. I haven’t gotten the best service there but I am enjoying my new bank account with Chase and when I lost my debt card chase was very good at getting me a new card right away and on time with hardly any wait for it to come in the mail, no issues just told them I lost it so that was really neat to not have problems getting a new one. The fees on my account or like way low which I love, plus free money orders and they even have an ability to lower the overdraft fee from $ 34 which is quite high when that happens which on other banks accounts don’t offer. I prefer the branch up the street though the tellers are nicer, but overall am a happy Chase customer. This branch can be open later on Sat which is great since I workout in the morning time and then if I need the bank to get $ 1s etc can still go to one. Sometimes banks aren’t even open Sats let alone past 3PM so that can be tough.