Black & Decker

I took my Black & Decker cordless mower in to get fixed last November because it would die every 5 seconds when I was mowing my lawn. They kept it for four weeks and «fixed» it under warranty-​changed out starter switch which they said had had a lot of problems, and spruced it up a bit. I used it once this spring and it worked okay, but second time I used it it kept dying every 5 seconds again. I took it back to them and they said yep it doesn’t work. I said I know. They said they could fix it. I said that’s what you told me six months ago, so my confidence in you is waning. I’m not lugging this stupid piece of crap back and forth between the Kitsap peninsula and Sodo every six months so you can keep it for four weeks and give it back to me unfixed.

Rachel provided great customer service! She helped me with a part for my Black and Decker weed whacker. Kindness goes a long way.
She is an asset to the company.

I’ve taken lawnmowers here for over 12 years. Several times they could have taken advantage of me, but they didn’t. One time the salesperson actually told me the repair would be covered under a warranty I didn’t know existed. Every salesperson I have dealt with there has been direct and helpful.

There are two things I don’t like about this shop.
(1) They’re a long way from my home in Kitsap County. I wish there was a Black and Decker repair place on my side of Puget Sound, but that’s not their fault.
(2) They’re no open on weekends. So not only do I have to take the ferry or drive all the way around Puget Sound to get here, but I also have to take time off of work to do it on a weekday.
That being said, the service provided here is excellent. The staff are warm, friendly, professional, intelligent, and NOT out to rip you off. We discussed the pros and cons of having my old lawn mower repaired vice just buying a new lawn mower, and the staff recommended I save my money and just have the old lawn mower repaired. They replaced some of the old battery, safety switch, and operating handle components of my old lawn mower with the newer components that would have come on a new lawn mower. It works great!
So although I wasn’t thrilled about taking two days off of work to travel across Puget Sound — one day to drop my lawn mower off and another day to pick it up a week later, the service I received here was top notch.

The staff are exceptionally helpful and thorough! I received better than expected advice and assistance from a simple phone call and even more help once inside the store. I have purchased replacement parts for two Black & Decker tools (weed whacker & Grasshog mulching mower) from this shop. Scott and others have consistently proven that my loyalty to the shop is not misplaced.

I didn’t have the same problem with the service desk… quite the opposite…
hubby found the parts he needed to repair one of his sanders on the Internet… $ 10 for 3 parts and $ 12 shipping from the other side of the continent?
I found this service center… called ahead… they placed the parts aside and I was in and out in less then 2 minutes… it was a great drive by on a busy day between meetings.

The Factory store for DeWalt/​Delta/​Black and Decker. These products are obviously no longer the premium as our grandparents used to think it is. In fact, the stuff is a plain joke in many cases. But they are usually pretty durable…, but it’s no Festools… I usually prefer Makita or Bosch for more precision and better comfort in this day and age.
But the low-​down: The service desk sucks. There’s this bald guy that works there who thinks by giving a bad attitude makes him look tough… but remember, he is no better than those Home Depot clerks that don’t even know what a stick of 2×4 is. So don’t ask him anything… he just looks cool with a DeWalt t-​shirt on.
I just rebuilt a Unisaw, and he got me the wrong part… so when I went back to exchange it, he had a terrible attitude and slammed the correct part on the table. I definitely would recommend not buying from DeWalt. But I was rebuilding a delta unisaw as a hobby. I recommend getting Bosch/​Ridgid/​Makita/​Hilti/​Festools for most tools. This company attracts usually the DIYers who sees these cheap products in use on stupid TV shows.
Few products for DeWalt must avoid:
Biscuit Jointer… because adjustment is a pure joke on this thing. Poorly machined, hard to adjust angles and keeping settings. Not even that powerful either.
Battery-​powered drills: Lots of power, but crap for ergonomic. If you spend 200+ dollars, Ridgid/​Makita/​Festools/​Bosch have much softter start and handling
Stationary Planers: They rape you on the disposable blades. Poor steel quality, can’t even finish one cabinet job in some cases. I recommend Powermatic or Jet for comparable products.
All in all, their designs are rough, unrefined, and expensive… much better values out there. Please do not buy their products because you see it on TV.