Mr. Appliance of North Phoenix & Scottsdale

My story is the same as Karen P. I was told the service call would be $ 74.98 and then after microwave was diagnosed could choose to have it fixed with additional cost or pay the $ 74.98 service call fee. Since it was only two switches and I had checked pricing on these from and authorized Dacor parts supplier ($ 35 price quote) before Mr. Appliance arrived, I never imagined it would cost more than $ 130. I had the same thing replaced in 08 by a Dacor authorized company and it cost $ 100 parts and labor included.
Mr. Appliance repairman was here 40 minutes fixed 2 door switches. I was charged $ 60 for the switches and $ 145.76 for labor. The hourly fee for Mr. Appliance is $ 194.12. If I had been told this when I called in and not led to believe it was $ 74.98 I would have never had them come out. I would have bought a new microwave.
The owner did call to try to rectify he offered $ 10 back on the switch or he could send out the repairman to remove the switches and I would still pay $ 74.98. The repairman did fix my microwave but I just wanted to give other consumers the heads up to ask what the hourly rate is. They did fix it in a timely manner, but I guess quoting a service call price then switching it to huge hourly rate is a new standard business practice which I was unaware of. Now I know:(

I would give this company 0 stars if I could.
Deceptive price tactics. They tell you the $ 76 service call will be deducted from your bill but it’s waived and then you’re charged their standard $ 135 service fee! This is NOT stated up front. The technician simply removed the top of the dryer and removed a nickel that had worked it’s way to the inside of the drum of my dryer. This took the technician 15 min.