One burger raw, one cooked, fries were not cooked at all, service seemed rushed although place was empty. Example, my husband who was not wearing his glasses asked was the kosher dog good and the reply was«it’s the only one we have». Plenty of seating inside and out, just was not happy at all with the meal. Threw half away, a shame for the cost. Will not be back, gave two stars because one burger and one dog were fine.
Jackson F.
Place rating: 3 Cave Creek, AZ
The oreo cookie shake was awesome! The burger was great too. The fries were a bit too salty for my taste though, more so than their other locations. They also were a bit soggy, not crisp enough. Still, very filling if that is what you’re looking for.
Kevin J.
Place rating: 4 Phoenix, AZ
Good burgers but I don’t get what the big deal is. All the hype and I was just like hmmmm it’s good but the price is a little heavy.
Jeanne G.
Place rating: 1 Longmont, CO
I’m 6.5 months pregnant and asked for a bigger water and she said«no, that’s the only size we have. Unless you want to buy a soda». Seriously rude. And to top it off she said«ok, have a nice day». To a thirsty pregnant women who’s who just ate their fries. Sorry but their French fries are not worth the rudeness.
Adam G.
Place rating: 3 Phoenix, AZ
A couple of friends and I went here to eat. Although, I thought the service was fairly decent, the prices were more than I thought the food was worth. Greasy, pre frozen patties at sit down restaurant prices. Their claim to fame is apparently their amazing fries. However, I did not find their fries very good the night we went. I was a little disappointed, especially considering the price was almost $ 50 for 3 people. With amazing restaurants in the area at comprable prices, I don’t feel like I’ll be going back there anytime soon
Leilani G.
Place rating: 2 Phoenix, AZ
I’m sorry this place is no good in my opinion. This is only my second time trying it and I figured maybe my taste buds have changed but no it still not a place I would love to go. This time I ordered a veggie burger and it was horrible. No taste at all it was extremely bland! The French fries were super soggy and drenched in oil. Customer service is ok the cashier was friendly. However the cooks seem to have an attitude and are slow to serve up your food. If you love in and out please don’t come here expecting something better you will be highly disappointed. Also they are much more expensive. I much rather wait at in n out than come here agai
Shigeru Y.
Place rating: 4 Phoenix, AZ
Ordered a little cheeseburger($ 5.69), as the scent wafting from their storefront was really inviting. The wait was slightly annoying, but the gentleman handling the order call-out was on top of things. A little loud though! Once unwrapped from its foil, the burger itself was cooked to be nice and juicy but have a lovely crisp«crust» on the edges. The amount of ketchup was thorough and the cheese was nice and gooey. The bun seems to have been given a slight attempt at toasting too, with some crisp edges. Too bad the bun was smushed(why do fast food places always do that?)… Overall, while the atmosphere inside the restaurant is that of a louder fast food joint, their food quality is quite high for the pice, and I’d eat it again.
Naomi C.
Place rating: 2 Phoenix, AZ
Although their burgers are good, they have gotten my order wrong every time I’ve been here, and is takes forever to get it re-made
H. R.
Place rating: 2 Scottsdale, AZ
What a disappointment! My wife and I had lunch here, and each of us had a bacon cheeseburger, hers was the single patty and mine was the double patty. Mine in particular was a real mess. First of all, even though they are made on site and we ate at the location, the patties were just barely warm when they were served. Also, there is so much stuff on them, they can barely be contained by the hamburger bun. Besides which, the bun falls away in pieces moments after you start trying to eat it. All in all, a big sloppy mess. We won’t be going back.
Michelle C.
Place rating: 1 Cave Creek, AZ
I’m very disappointed in this five guys, I normally go to the one off of Scottsdale & greenway and LOVE the service and the food. My friend and I were in the mall and we decided to wait for five guys to open instead of going somewhere else. We got in line and the woman at the counter explained the menu to my friend since she had never been to a five guys before and told us the small fry was enough for 3 – 4 people. We started to order and I tried to order what I normally get at every other five guys which includes grilled tomatoes. Someone else behind the counter jumped in and said they weren’t allowed to grill tomatoes and would not give me a reason why, he listed off ten other things they were allowed to grill though. I used to work at a five guys and, like I said earlier, order the same thing all the time at other locations. It wouldn’t have been a big deal if he would just have told me why. So I just ordered and didn’t get tomatoes. We went to the drink machine and they were out of almost every soda. Then we got out order and we got enough fries to maybe feed two people, which was definitely not what we were told while ordering. The cheese was barely melted on my friend’s burger and my grilled cheese. Very disappointed, I definitely won’t be stopping at this location again.
Kat P.
Place rating: 4 Mesa, AZ
This Five Guys isn’t the most convenient, since it is in the mall, but at least it is located toward the access road, so you don’t have to actually go in to the mall. I would die. The location is, for the most part, clean. The music is pretty overwhelming, like I’m in a club for hipsters. One minute Tom Petty and the next some bluegrassy boy band. Unless you are standing right at the pick-up counter, good luck hearing that your food is ready. Thank goodness you can now order your Five Guys fare online for pick-up. It’s cool that they make your fries when you get there so that they are fresh. However, it took so long to get them that one may wonder why they ordered ahead in the first place. I had ordered a drink as well, and when the guy slid my bag across the counter with no cup, I informed him that I had a drink too. The reply was«go over there and tell them to give you a cup»(them being the order counter). The fries are normally awesome. Today my Cajun fries were just killed with spice. Virtually inedible. I went though 40 oz. of water during a 15 minute lunch! My little bacon burger was good. Better than some other fast food crap, but not exactly what you would assume you would get for your money. I have come here before, and will likely come again in the future. Just a bit disappointed in this visit.
Tara A.
Place rating: 3 Tempe, AZ
This location is pretty meh. The workers are somewhat distracted which gets irritating when you’re trying to order, but the food is on par with what it should be.
Brad W.
Place rating: 2 Scottsdale, AZ
THEYHAVENOPEANUTSHERE. Some mumbo jumbo about allergies and a movie theatre down the hallway and that is the reason we can’t enjoy their signature free peanuts. Without those peanuts, the place seems like any other burger joint except all your toppings are free. I do love the fries here, but the burgers just do not have any sexiness or make me want to return on a regular basis. The price of a little burger and little fries was close to 9 bucks, so you can almost go have a gourmet burger for a few bucks more. Probably a once a year place if necessary and not this peanutless location.
Travis B.
Place rating: 4 Brentwood, CA
This place is always is solid. I get the cheeseburger but you can add bacon. The Cajun fries are legit. You normally only need a small as they stuff a bunch extra in the bag.
Jenna C.
Place rating: 5 Oak Lawn, Dallas, TX
Do I even need to write a review?! If you haven’t had Five Guys and youre spending time eating any other kind of fast food burger, you’re wasting your time and money. This shit is delicious.
Eilonwy W.
Place rating: 3 Phoenix, AZ
You know your hipster friend where it turns out he has Linkin Park on his iPhone, and the next thing you know, he’s «rocking out» to Neil Diamond unironically? Yeah. He eats at this Five Guys. If there weren’t a ton of signs telling me that these burgers are better than fast food, I wouldn’t have known. While the fries and the bacon were both crisp(huge plus), the fries were so salt-encrusted that I couldn’t finish them, and the burger itself tasted only of salt and its chosen toppings. Even the possibilities of raspberry Fanta Zero don’t staunch my regret that I didn’t instead go to Old Town and spend the same money on a far superior burger at David’s — or stop at Wendy’s on the way home and come out par for half the price. Add the ear-splittingly loud soundtrack of Lite Hits of the Seventies, and I’m bearing grudges here.
Christina C.
Place rating: 1 Phoenix, AZ
I LOVE5GUYS so much that I decided this was where I was going for lunch in the Scottsdale Fashion Square. The order was quick, the cashier was friendly and seemed to really like her job. She was amazing. Also, the order was done pretty quickly despite a long line of people of waiting for their food. But here is why they get 1 star: The greasy-faced young teenager at the end of the line decided that when he called my number, he was going to wait only 2 seconds before putting my burger in its bag back in a place away from the other food. I tried getting his attention 3 or 4 times after I approached the counter, which is farther than 2 seconds away no matter where you sit(go there and you’ll see). I didn’t know his name since he was facing away from me. He was getting the fries out of the fryer so I understood he didn’t want to overcook and waste them, so I wasted a few more seconds before saying excuse me louder when he was not busy. He continue to call out other numbers and ignored that at this point I was leaning on the counter with impatience. I asked if I could get my burger and he turned around and put more fries into the deep frier. Only about 5 minutes later, after being obviously upset, did another employee who was a dirty blonde male notice after coming out from the back and grabbed my bag from where the other employee put it on top of the fries heating lamp. As I snatched it and stated I was waiting a while and tried getting the other guy’s attention, he seemed confused. As I walked away he said to have a great day, and if there were not children in the space I would have flipped them off. To be honest, though, he actually made me feel taken care of in comparison to the other employee who was blatantly ignoring me. One star for the amazing cashier and the kindness of the other gentleman, of course the food was on point but I waited entirely too long for it, and despite the fact that it was on top of the heating lamp for the fries, half the burger was cold. I’ll go to other 5 Guys locations in the future.
Chris E.
Place rating: 4 Phoenix, AZ
Fenomenal fresh fries, fine burgers and sandwiches, friendly good service. If you’re going to go crazy and break all those resolutions about not eating… this is a pretty good place to break that resolution with fries and a sandwich.
Rob L.
Place rating: 3 Goodyear, AZ
Good burger + loud + need mops Love us some Five Guys. Staff was cool, burgers and fries were good as usual. The cons were the cleanliness, the volume, and the wait. Floors were sticky, the tables required some wiping before we could use any of them, and the soda machine was gooey. The volume was blaring, leading to the kids covering their ears. And it took about 15 minutes to get three meals up with only average traffic.
Momo B.
Place rating: 4 Paradise, NV
CONSISTENTQUALITY I wasn’t exactly overwhelmed and felt a little cheated by my re-visit to Chino Bandido. So while walking around Scottsdale Fashion Square Mall, I couldn’t resist ordering a double cheeseburger with mayo and steak sauce plus grilled onions that would tie me over for dinner. As it turns out Korean dinner wasn’t anything to write home about. The one thing I did notice different about this FGB&F is no peanuts to have while waiting for my order. What’s up with that ? One thing can be said is that their burgers are of consistent quality no matter which store. Like others, the place neat and super clean.