Dunkin’ Donuts

Their staff (new face every time I pull up) is always so disinterested and bummed to be there I typically just feel bad for them and accept the place for what it is, Starbucks’ cousin that can’t stay sober. But it’s cheap and typically edible! Most recently I made the mistake of ordering for 2 people. More than 2 items, you’re playing with fire. I get half way home and realize I’m missing an item. Sucks but you should always check. I go back, «yeah my bad it’s sitting right here». Roll up to just a «here you go». Whatever it happens. Get home and check my statement and I’m charged for a different order as well. I call them up, nothing they can do unless I come back. Great, 3 trips to their window for one simple order I placed now 45 minutes ago. Drink ticket, full refund, free donut possibly? Yeah right. Go back and the manager can’t even tell me what happened, reverses the charge and «gifts» me 85 cents on top of it. One wasted hour later I get home and eat my cold breakfast sandwiches 85 cents richer. Won’t return.

I was around the neighborhood and I decided to get myself a little cheap of Dunkin Donuts cup of coffee because I was a little bit tired and I’m about to get on the airplane to go back to Nevada. first I didn’t notice me walking and it in welcoming I got out of wood but it’s okay don’t get a quick very quick service for me and that’s all that matters cuz I was rushing

Service was not great. 2 people working. But, no one was helping me. One was vacuuming and watching me wait for someone to help me with my order, and the other was taking care of the drive thru. So I decided to get into my car and go into the drive thru. I gave it 2 stars because the food and coffee was good but, the service was downright awful, and it seems like this is a common problem other people have had here.

Ordered a bacon guacamole flatbread meal which comes with hash browns and coffee. Asked for vanilla coffee and was told they were out and only had sugar free. Paid for my meal and then was given water but not my coffee. Before I could say anything cashier started taking the next order. Was given my meal and still no coffee. This is pretty much a donut shop, right? Opened my bacon guacamole flatbread sandwich to find that there was absolutely no guacamole. Sent it back and was given a coupon for a free coffee. Went to dump my hash browns out on my table and out came a greasy, gooey lump of 6 hash browns. I tried to remove one, and literally the entire glob came with it. I showed the ghastly mass to a worker and asked for some crispy hash browns (as described on Dunkin’ Donuts website). The worker looked at the hash browns, then at me and said, «Oh, you want them extra extra crispy. I was thinking to myself, you seriously think this poo mass is even slightly crispy, but instead, replied, fine, thinking if that’s what they need to hear, whatever, as long as I can get some decently cooked hash browns. I like Dunkin’ Donuts, but I only went to this location because I was in the area. Never again.

Today’s experience was great. If you are looking for a great Christmas flavor I’ve fallen in love with the sugar cookie latte. Also, if you have not already done so I highly suggest downloading the dunkin donuts app. You’ll have access to coupons there. Right now they are doing a promo where you get a free coffee on Mondays if the Cardinals win. Can’t beat that!

This definitely is a busy location but drive thru has this down! Friendly and quick to have my coffee and cruellers in hand to tame my bedhead and put a smile on my face.

Turned down Starbucks in order to try Dunkin Donuts this morning on my drive to work «Big Mistake» since I had never tried their Ice Coffee I thought I could ask for suggestions obviously, they weren’t in the mood to make suggestions.
Once I get to the window person #2 was worse not even a courtesy good morning after I said good morning … Need I say I won’t be returning to this extra rude no smile no help Dunkin Donuts…
I must say DISAPPOINTED!!!

Picture this. Monday 5pm. I finished shopping at Sam’s. Dying for a cup of coffee and a donut. Drove to the Dunkin Donuts across the way from Sam’s. Gee, nobody at the counter. Waited for somebody to come out. Called out, Hello. No response. I called out again, «hello, hello, you have a customer here.» No answer. Took a look into the back and saw that there was a young lady taking care of the drive-​thru. Yes, they have a drive-​thru. A drive-​thru for better service? for better efficiency? to handle more customers? Hmmmmm.
What about the customer who has been in your store for 4 minutes without so much as an answer from ANYONE??? Finally, looking toward the back I see a tall, olive skinned guy open a door. I say: Hi, I would like to order.” He says, «I’m busy right now, can you wait? » (kind of in a gruff manner) I say: OK, OK. (I really wanted that coffee). With that he comes to the front, grabs two donuts and goes to the back without saying ONE word to me. I wait another 2 minutes alone, in silence, in the front. Waiting 2 minutes can seem like an eternity especially when for 7 minutes there has been no service. I decided to leave and get my stuff elsewhere.
It baffles me that in this economy, a store would let a customer walk out without a purchase. So, no coffee purchase, no donut purchase, no treats for my family from Dunkin Donuts. This particular Dunkin Donuts is located in a very active shopping area. That is what is saving it. I predict that with such bad service, in my case, no service, there will be declining sales or a closing of its doors. The arrogance of the clerk, ignoring me knowing that I was there after speaking to me, and walking to the counter area without as much as a look in my direction, tells me that he has no interest in making this store a success. Walmart is steps away and they sell donuts too – 50 cents cheaper per donut than Dunkin Donuts. Wake up Dunkin Donuts management. Wake up future customers.

I’m not really sure what they’re doing whether it’s killing the donut animal to make your donuts or picking the beans in South America but this is the slowest drive-​thru in history. I just sat in my car for 25 minutes. They’re definitely understaffed at this location which leads to a lot of wrong orders and slow service. I need to find another location but the coffee is better than other Dunkins I’ve been to. I guess I shouldn’t be that picky considering my coffee is $ 2.

Slowest drive thru in the world.
Worst customer service and people who do not care. Go to another

I love Dunkin but keep driving until you hit the next franchise. Poor customer service. Then I twisted my foot near the counter with the straws because the floor drain was missing a cover. I asked the employee if he knew the drain was open and his response was– «it’s fine.» Nice.

How do you get iced coffee wrong? I asked to have to coffee sweetened, and now I taste rock sugar that’s not melted in my coffee! :(what a disappointment.

I work nearby so when I’m in the mood for a bagel and an iced tea, I pull into this Dunkin location, but time after time my order was wrong. Every time, I’d ask myself the same question, «WHHHHYYYY DO YOU KEEP COMING HERE».
I’ve brought my issues to the attention of the manager who was always super friendly and you could tell he didn’t stand behind his incompetent workers (my words, not his).
So I stopped coming. I’ve only been here 3 times in the past few months and I’m happy to say, I haven’t had one single order wrong. I think 3 times in a row is enough to change my review and admit maybe they got their ducks in a row now.
Kudos to you for making some positive changes, maybe I’ll stop in for some Iced Tea (and a bagel) a little more often now.

Cheap and GOOD coffee! It’s a nice switch-​up from Starbucks for me. Try the K-​cups — that way you can bust out some DD-​grade from your home-​based Keurig.
Donuts are boss too. Try the non-​PC named «Munchkins» — that way you can pop the whole sucker in your mouth at once! Red Velvet… mmmmm…
Plus a drive-​thru? I thought it was rather sick that AZ had drive-​thru liquor and cig places, but drive-​thru for donuts?!? Talk about being a lazy-​ass fatty! Okay, I’ve done it before 1x (shhhh). But in my defense, I was in a hurry AND it was hot outside. ;)

First time in. It was large in the seating area, but small behind the counter. Very limited amount of donuts. I was a little disappointed. The one on Hayden & Thomas has a much larger selection.

«Time to make the Donuts!» «America runs on Dunkin!» I just love TV jingles.
We have been coming to this Dunkins since it first opened nearly three years ago. The family who owns the franchise works very hard and is customer friendly. The coffee is very good and it doesn’t have that burnt taste like SBUX. On most days, they give the green mermaid a real run for her money and mine.
On the downside, the coffee sometimes can be either too strong or too weak. I’m assuming it has to do with employees pulling the coffee from the urn too early when the Drive-​Thru backs up. But otherwise, it’s the same great Dunkin experience you would expect in the Midwest or New England.
Also, if you sign up for their email blasts, you will receive early notices of sales and discounts. Recently, they had a special of two one pound bags of any of their coffees for only $ 12.99. Nice!

I am writing this as my last will and testament as I am pretty sure I just drank poison. Upon the first sip of my non-​fat Vanilla Latte, I thought something was off — way off. A subtle hint of coffee was present but something else was lurking as well. Feeling brave, I took another sip. Nope. Definitely poison. (Well, it tasted like hairspray which I’m pretty sure is poison if ingested.) Too bad I was already back at work and no way was I driving back to DD. (What if I died while on the road?) Instead I dumped the whole thing down the drain. I then informed my co-​worker that if I died to take the receipt from my purse and demand a refund to help pay for the funeral. He did not find this funny.
I am giving this DD only one star as I did not actually die and the breakfast sandwich I purchased was just «okay». I guess there is a reason why Donuts is in their name — it’s the only thing they really do well. I definitely will not be back.

What can I say? It’s cheaper than Starbucks and you can buy delicious donuts for cheap. I came in here for a small coffee and a donut. I’ll becoming back for cheap breakfast.
Because at Paradise Bakery next door, it cost like $ 9 for a breakfast sandwich! There goes that arm and a leg.

OK. So in Unilocal terms, 2 stars is «Meh. I’ve experienced better» and yes… I’ve experienced better.
Sure, DD is a chain but it has damn good iced coffee. Not as great as my obsession, Black Cat in Arcadia, but it’s not the burnt swill ‘Bucks peddles. (Hey, I love me some afternoon wi-​fi stealing at Starbucks, but admit it. Their burnt coffee is not that great.)
What kills me about this DD location are the dips who work the drive-​thru. I don’t understand why it’s so HARD! Granted, I’ve never worked in fast food but I really don’t think 2 medium iced coffees (the only thing we’ve ever ordered) should be confusing. TWICE the person working (2 separate girls) asked my boyfriend if by «light cream» he meant a lot of cream or almost no cream?
«So…light on the cream. Do you mean you want us to put a lot in there, or not a lot?» I just… Wait. What? HOW do you not know this?
Last time we went, they said back «OK 2 iced coffees» then had only one ready. Where did the breakdown in communication happen?
I’m sure we’ll go back because, like I said, DD coffee is pretty delish. But man. Meh. I’ve experienced better.

In my book Dunkin Donuts and Starbucks are on the top tier of the coffee shop pyramid. Because this Dunkin Donuts is a couple hundred feet north of Starbucks in this Wal-​Mart power center, this location is the opportune review to compare the strengths and weaknesses of each chain using characteristics of these locations.
FOOD
Dunkin Donuts blows Starbucks out of the Phoenix Valley when it comes to food. Whereas I am a fan that goes back to my teen years of Dunkin Donuts toasted bagels with cream cheese, I regard Starbucks bagels as filler food that tastes equivalent to a supermarket bagel. Dunkin Donuts signature donuts are the bomb. Starbucks pastries are filling yet forgettable.
COFFEE
Long before Starbucks landed on New York soil in the 90s, Dunkin Donuts coffee was the ultimate cup of Joe. In a way Dunkin Donuts is still the ultimate cup of Joe. In my mind their coffee is slightly better than Starbucks. Especially with their added light blueberry syrup.
PRICE
Dunkin Donuts coffee is relatively the same price as Starbucks. Whether I buy a coffee with syrup or ice blended coffee beverage at Dunkin Donuts or Starbucks, the difference in price is relatively zilch.
SERVICE
Dunkin Donuts trails behind Starbucks in service. Especially at these locations. At Dunkin Donuts, one man was manning the shop. If there was a rush in business, this would cause customer service issues. On the other hand Starbucks had a crew of employees. The woman who took my order was very charming and friendly. Dunkin Donuts service does have one advantage over Starbucks, which is the employees put in the cream and sugar for you.
COFFEE SHOP EXPERIENCE
As far as a place to hang out, Dunkin Donuts trails far behind Starbucks. This is another Dunkin Donuts where the subliminal message is to sip your coffee eat your food and move on. Starbucks on the other hand promotes hanging out with complimentary WiFi and comfortable seating.