The Reynolds Group

Very unhappy with how this group has treated our company. Held us over a barrel when we decided to not work with them anymore. They were charging us $ 900 for rack space on a new product with very little downloads we found out we can by from Amazon it was only $ 90. When we asked for our emails of people who downloaded our app they said yes, for $ 300– wow. Very sad.

I signed up for their ‘tax projection’ service to see what things were look like for the next year since I was newly self employed. I was told it included a meeting, looking over last years taxes, answering my questions, and vouchers to help with my schedule c payments. I never received the vouchers and when I received the bill it was twice what I was told I would pay. I payed without a fuss just to get out of there and find a service I could trust.

Followup to my previous hassles in getting an updated W-​4 from Reynolds Group, and their decision to triple the price for this service (without explanation or justification) while taking almost three months to get it done…
The whole point of paying Randy and company to calculate a new W-​4 for us was to get our withholding right: so that we would keep as much of our paychecks as possible, and at year end, withholding will match our taxes due as closely as possible. The goal was, when filing taxes, to neither owe or get a refund… we wanted accurate withholding.
So when I got around to doing 2012 taxes, I was disturbed to find the withholding was still off… WAY off. Like by almost $ 15,000! Thankfully it was in our favor; we had overpaid our taxes and are due a refund. But the entire point of hiring Reynolds Group to recalculate our W-​4 was to avoid this.
So, in the end, it appears that The Reynolds Group is unable of even calculating a W-​4 correctly. Or doing their internal billing properly. Or providing an explanation behind their billing.
Two star review is reduced to one star. This is a formerly good shop gone bad, incapable (in my experience) of doing the most basic work without glaring errors. And they charge a heck of a lot of money for their crappy work.

My family has been using Randy Reynolds for tax purposes for over a decade, jeez… maybe close to two! My daughters have grown and now both of them use Randy. I am entering a new life as a small business owner and Randy is helping educate me in so many ways. His team will also set up my corporation for me. I am so happy to have someone I trust on MY TEAM!

I signed up for the complete bookeeping service at the Reynolds Group. It all started out great with them picking up my books and necessary info every month. Then I never saw them and never heard from them but continued to compile my date every month. In March the following year they said I needed to hurry up and get them my November/​December stuff since I had not given that to them. I rushed to get everything in thinking we had April 15 deadline. I have corp taxes and personal and so we had already missed Corp deadline. ANyway I waited and waited and around June they send me this huge and mean huge list of questions they had from all my check registers for the whole year prior. It was like they had a 2^nd grader reading them and could not figure out the most easy things. I wondered why these questions were never asked the year prior which is when all the check registers had been given over except Nov/​Dec. My books were suppose to be done monthly, I was paying for that. Then I realize they had not even looked at them and were doing them all at once in June! I was really frustrated but filled in all the blanks on all the questions, 7 pages of them. Waited another 2 months. Early August I contacted them to find out what was taking so long with taxes, They said they were waiting for me to get back to them about some more questions on some vehicles or something. I said they had sent no requests to me at all.
Upon further investigation there was no questions they were waiting for but then said I needed to give them amounts I had paid in Mtg. Interest and Taxes. What!!! I had given them all of that back in march and I am freaking out by this point. Oh gee we are sorry your file got filed in storage by mistake and that is why your taxes were not done yet!!! I am ready to yank everything from them at this point. Apologies are given, excuses are made and I figure I will have my taxes in a few days. I contact them early September worried we are approaching another deadline, don’t worry we will have plenty of time. They contact me Sept 14, need it back by monday, its a Friday and I have plans all weekend but somehow suppose to look over 40 pages of Corp. taxes! Then they say they can’t file them until I pay them for the prep. Are you kidding me I don’t get a courtesy of sending a check I have to pay by credit card over the phone! I have only spend thousands of dollars already in monthly bookeeping charges and my time and hassle with all the mistakes. This was my second time going back to Reynolds group, I was not happy the first time and should of learned my lesson then. I will never use them again even though they say all these mistakes will never happen again.

I have been with Randy at the Reynolds group for over 10 years now, in fact since he acquired the business from Mazurek Reynolds.
I have been highly impressed with his work. He handles the tough tax situations very well. He really knows his tax rules, and gives excellent advice on how to interpret and apply them. My situation has not always been simple, alternative minimum taxes, loss carry forwards, historical tax credits, advice in all areas, investment, real estate, business and taxes. His skill has saved me a great deal of money over the past 10 years. He educates as he analyzes.
He’s busy, so you have to plan for that, don’t get behind. When you are organized and timely you get excellent service.
I have stayed with The Reynolds group through every move, we’re in Marin now, and I plan to have Randy be my tax advisor for the rest of my life.

I was with the same accountant since I incorporated my business in 06. Every year I would struggle to get in to discuss my tax planning, the accountant was never available! Since I switched to Reynolds Group Mike Christensen has been completely proactive! I’ve already got my tax strategy planned for this year, personal and Corporate. Thanks Mike!

Reynolds has helped us with payroll for several years with no problems. Good people; good service.

Randy has been doing my taxes for 12 years. I started using him for the LLC in 1999 and have used his service for my personal taxes as well ever since. He has always been personable and responds quickly to any questions I have. I highly recommend the Reynolds group.

Randy is helpful as long as your taxes are simple. Nice guy, too. But if you need complex topics covered or if you have planning questions, the Reynolds Group is a problem. They do not respond to email inquiries in a timely fashion. And, worse, they sometimes respond to an inquiry MONTHS later and then send a bill for the time. After months, of course, the issues had been dealt with by calling another CPA. So here’s the deal, if your taxes are TurboTax simple and you don’t want to deal with them, these folks are great. But you can’t count on them to be responsive.

Randy has been my corporate accountant for 3 years. He and his team are quite exceptional.
He is exceptionally knowledgeable in all areas of personal, corporate, small business taxes and tax planning. Not only that, but he is an excellent resource when it comes to finance, financial planning, business planning, etc…
I consider Randy a mentor and have recommended him to countless clients, friends, and associates.
He and his team are friendly, professional, and courteous and his fees are very fair for the level of expertise you are getting.
You will not be disappointed if you choose the Reynolds Group to help you with your tax or business planning.

No one likes thinking about their taxes.
Randy Reynolds makes it a lot less painful.
His office just emails me a tax planner to help gather the information I need to send in and it’s really quite easy. Randy is a very friendly and helpful guy. He’s always been quick to respond to questions and great to work with. Although face to face visits are optional — I generally just drop off my paperwork and stop in to sign the paperwork. He also does e-​filing, so the refunds arrive even faster!