Best Tile of Schenectady

First, it’s a tile store so 3 stars is about as good as it gets!
Their selection is outstanding and the «back room» can be a great resource.
Re: customer service
It’s funny, when I first did business at Best Tile, I had the same response of many here; to wit, meh.
But the reality is that this is a showroom; nobody is here to «sell» you anything and there is no pressure.
Instead, you are welcome to browse in peace.
When you find something you like or have questions, simply ask for assistance.

I am remodeling my bathroom. I didn’t know what I wanted so I was apprehensive to even go looking. My contractor and friends helped a lot, but when we went to Best Tile, Maegan was the Design Consultant who assisted us. Wow, she was great. Friendly, courteous and within ten minutes, she figured out what my style was and brought me an array to choose from. I left there knowing what I wanted! So helpful.

We’ve been in this store a couple times. I liked the fact that they had a rating on the back of the tile for hardness and explained this when u entered, but then I couldn’t find the rating marked on any of the tile we looked at. Pricing was marked and that is what they stuck to. Issue is there competitors don’t and will work with you when purchasing over $ 7,000 worth of marble and other tile. The service was accommodating at best, but each time felt like we were bothering the sales staff. So took my money elsewhere and not only got a great deal more tile for the money at a nearby competitor, I felt like I got helped and had options there. I never felt that way at this store. Sad that local businesses want you to shop local, but then blow it at the simple stuff like customer service. At some point, you have to realize you aren’t the only place in town and need to give customers a reason to come to you.

As always. met with courtesy at the door… directed me to who I needed to see… old fashioned customer service. It doesn’t get better than this

We had an amazing floor tile; went back to order more for another room and the tile was discontinued. I wish they had a way to query their database when a tile is about to discontinue and send the purchaser an email saying «hey, before it goes out of stock do you want to buy more?» We would have been there in a minute. They still have it displayed in the showroom which is really frustrating. The customer service appears to be much better than our first time to the showroom. A receptionist at the front is helpful, if you know what you want they will help you immediately. I did notice that some customers are treated better than others. Maybe they are contractors? I didn’t think the selection was as great as seen here. I find myself tooling the internet looking for something different.

I would NEVER recommend BT. Yes, the quality of the product was fine, and I was given very good advice in selecting the tile, and the shower looks great. However, I was sold 2 boxes more tile than I needed. My measurements (length and width) were accurate, and I certainly know the formula for calculating area. When I phoned the store, I was told that I should have examined my purchase before leaving the warehouse, no returns. Which is to say, don’t trust to any kind of professional expertise. I did come to some acceptable (but not fair) compromise with the manager. When I returned the tiles, a salesperson said, «We need to look at these to make sure they’re not damaged.» How insulting is that? Stay away from BT.

I it is true they have a great tile selection. That is where it stops though!
The customer service is atrocious. We bought stone tile and after a four week delay it finally showed up. The boxes the tiles came in were beat up. We opened the boxes to check them and found that there were multiple cracks through out the sheets. My wife approached one of the floor managers about the cracks and she claimed they were fissures. They clearly were cracks. She continued be spend the next 20 minutes being condescending about the cracks and pricing issues.
They were horrible to work and we would absolutely not recommend them.

Absolutely agree with first review. Lots of tile choices but the customer service is the worst. My husband and I asked for help, the person at the desk said someone would help us and we waited over 45 minutes to be helped while we tried to figure out what we needed on our own. There were multiple sales people on computers or just putting away samples while ignoring us completely. We never did get any service and finally left. Not the least expensive prices, either, so if you want good service try Top Tile, nice selection and much better customer service.

Pros–
Amazing tile selection that never seems to end.
Cons–
Poor service at best (in store). Wifey was here on a weekday and although there were multiple people in the store just working on computers, she had to get someone’s attention to get helped. Another person there was also wholly ignored.