Ankers Auto Service

I am updating this review because I recently received a letter of apology as well as a check from their manager. In the letter he said he was able to track my order history and realized the price was indeed higher than expected. I feel they’re sincere and honest and willing to correct their mistakes. I will not delete my previous review but I appreciate their reflection and apology.
It was about a year ago when I went there. I was going there to change the muffler. They said they didn’t have the specific type for my car and that they need to find it somewhere else. So the guy made a few calls and in the last call he seemed to find the exact muffle for my car. He asked how much was that. I was just standing next to him and i heard the guy in the phone said 40. The guy was kinda shock for how cheap it is and asked if that includes shipping something like that. I can’t remember exactly but it is either it’s included or the shipping is almost neglectable. Then they got the muffler shipped to that place real quick and put it on my car. The bill came to around $ 300! I was totally shocked and they were just saying this is what it is and the muffler has to be shipped from somewhere else blablablah. There was nothing else i could do. I remembered I paid the bill and went back to my car, crying. That was the first time in my life that I need to go to an auto repair and I hated that experience so much. They have the newspapers and photos and all that kind of stuff sticking on their wall showing that it has been an old and honest store. BUT OMG I just hated it sooo much. STAY AWAY!!!

When my car started making an usual sound, I considered making the 4 hour trip home to go to «my guy.» Thank goodness I tried Anker’s instead. If I had been available, they would have given me a same-​day appointment. Rich was very helpful on the phone and even more so in person. I didn’t catch the name of the man that fixed my car, but he was just as great. I arrived a little early, but they got me right in and I was out in an hour. It was a small fix and Rich wasn’t even going to charge me – apparently the look on my face said I wasn’t going to leave without paying, because he agreed to let me pay a «lift fee.» I was so grateful to them for being honest, as I know nothing about cars. For being a first time customer, I was given a $ 10 off coupon for my next visit.
Side note: I was a little nervous about the neighborhood the shop is in, but I was quickly reassured by the friendly faces and the walls FULL of thank you notes from grateful customers.
I would absolutely recommend their service!

Meant to write this awhile ago. Go there at your own risk! Went there for one thing to be replaced on my vehicle and asked them to check the vehicle and let me know if anything needed to be serviced, let me know and tell me how much it would be. I could not have anything extra done that day as I did not have the time or money available. They went ahead and performed a service without informing of the price and to get my approval. I was expected to pay it and they offered me time to pay it. Which I did. I learned from another car business that NYS law states if a customer is not given a price quote or authorizes the work to be done after they know the cost then the customer does not have to pay for it. Well basically I was told «you don’t expect us to do the work for free». Well if the customer does not have the opportunity to approve the work that is what the law states should happen. Rather than admit their mistake I was given a refund and on the back of the check it was written that by endorsing/​cashing the check I agree to take my vehicle elsewhere for future work. Very sad in today’s economy as smaller shops should be more concerned with keeping loyal customers rather than alienating them!

Lived in this neighborhood for over 11 years and I am not sure why we ever went anywhere else before. For years I have heard rave reviews of the service and quality you get at Ankers and now we too are believers! Always honest reliable service with no beating around the bush or the anxiety of waiting for the call from the mechanic. These guys are the real friendly neighborhood repair shop and they really DO know everybody! Such a refreshing change to take your car in and not having to worry if you will stiff afford to eat this week… Everyone I have sent has said the same thing — Thank YOU Dave and Richie and staff for being such a great team and keeping all of our cars running in tip top shape without breaking the bank! We will continue to patronize Ankers for any kind of bodywork or repair done to any of our vehicles.