Firestone Complete Auto Care

Took care of me immediately. I was 30 minutes late for my appointment but they were able to get me in right away. Ray was very helpful in the whole process. I have coming here for years and my kids come here now. Been great for our family over the years.

I was stuck. At 8 PM I found myself on the side of the road with 2 flat tires. After finding the Firestone location on my phone’s internet search I called and the manager Ray Osahan answered at 8:22 PM (the store was closing at 9 — and was the only store open until 9 in the area). I explained to Ray my situation and that I could get a ride to the store with the 2 tires that needed replacement, but needed to have the service performed asap. Ray told me to get over there as soon as possible and he could get me fixed up. I was amazed that he was so kind and supportive being that the shop was closing at 9. I got there at 8:55 PM and was out the door by 9:13 PM. Ray had his tech Jonathan Rodriguez replace both tires as fast as a Nascar pit crew. I barely had time to drink the complimentary hot cocoa. Ray and John literally saved me hundreds of dollars in towing costs and were extremely helpful. They didn’t have to and could have told me I was too late, but they didn’t. They went the extra mile and turned a bad situation into a success story. Both Ray and John should be commended on their professionalism and compassion for my unusual situation. I want to thank them both and will be a Firestone customer for life.

Let me preface by saying that I really despise going to auto shops. I’ve had such terrible experiences that i’m pretty sure I have some sort of PTSD. (Not to be dramatic or anything.) Here are just a few reasons why I dread auto shops…
1. I’m way out of my element.
2. I feel like because I’m a female, I’m always talked down to and always seen as a financial target.
3. In the past, certain shops have claimed to find something terribly wrong with my newer cars. They can fix it, but its going to cost me big money. (Insert smirk)
4. I’ve left shops after getting something basic done, only to have a problem come up a few days later.
On a whim, I stopped by this location without even looking at Unilocal. (Something I never do!) I’m glad I didn’t because some of these reviews may have scared me off. I realized that I was very much past due for an oil change, and wanted to get it taken care of asap.
From the second I walked in, I was impressed. I was immediately greeted by a super friendly gentleman, who took care of me right away. In the past when I would walk in somewhere and ask the price of an oil change, I get quoted one price, and then when it’s time to pay it’s much more expensive because they had to use «special filters», «special oil», or «because your car is silver». (Just kidding, but you get my drift.)
At one point a gentleman came out and said he needed to show me something. (BTW, I seem to go thru this anytime I get anything basic done. It’s the worst feeling ever.) He took me to my car and showed me that the guys who did my last oil change (Walmart) got lazy and effed something up. He basically told me it wasn’t the end of the world and that he just wanted to make me aware. No sales gimmicks. No «you’re going to die if you don’t fix this right now». He recommended rotating my tires for a few extra bucks and that was it. I ended up leaving with the price I was quoted, plus a few extra bucks for the rotation.
The professionalism was top notch. I wish I was able to grab all their names. I think Jonathan was the tech, but I didn’t get a chance to grab the name of the super friendly guy who checked me in. The bald gentleman who helped me most of the time was one of the most sincere and informative guys I’ve ever talked to at any shop. He didn’t talk down to me, even for a second and he had me in and out of there in no time. I’m really hoping my next experience is just as great. :)

Bravo, You guys did a great job. I rolled in 20 minutes before closing and you fixed
my flat. Took the wheel off plugged the tire on the inside mounted and balanced
it and even hand torqued my lug nuts. Thanks again 96Mitchell good job!
Gary M.

–Very nice service
–Time was average as the others
— the costumer service was great
— will be great to know more specials
— TV was a little ratchet with jerry springer but a manager change it on time
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Set up an appointment for an oil change. I told them I was waiting. It took a total of 2 hrs for an oil change! I asked the service advisor Mark what took so long. His response was «what do you mean?» Well it takes 45 min to do an oil change we aren’t a quick lube. We are very busy my guy was working on 3 cars at the same time. I looked in the shop several times and technicians were standing around talking
The interesting thing is that I used to work at a firestone and i immediately pointed out all the flaws of this operation.
1.Appointments get priority especially if the customer was waiting.
2. My vehicle was not brought in the shop until 35 min after I arrived.
3. For the remaining time I was watching my car on the rack unattended without a tech.
4. I have done hundreds of oil changes working for this company. It takes 25 min if the tech is focused and working efficiently doing this task.
5. After i declined the services he tried to sell me I was advised the tech will wrap up my car and drive it out. It didn’t leave till 25 min later. I watched my car unattended.
To sum it up. As a previous employee and a person who has been in the automotive industry for 8 years i was highly disappointed. My experience demonstrates the shops lack of competency, customer service, communication, and management. I hope anyone reading this takes this in consideration before going to this shop

Not bad. Oil change took a little longer than I would have like (1.5 hours), but perhaps they were busy on that particular day.
The reason for 2-​stars is because they overcharged me. Despite having a $ 19.99 coupon, they still managed to overcharge me by a few bucks. I didn’t notice at first because I thought it was «Disposal Fees» or something. But once I got a chance to look at the invoice line-​by-​line, it was clear they simply punched in the wrong price. And by the time I noticed, it was not worth driving all the way back for a $ 4 refund or something.
Its not going to stop me from going back. Mistakes happen. Just make sure to check your receipts before leaving the store.

I discovered damage to my serpentine belt. I called the office and spoke to the manager Kevin Murphy about my situation. He warned me against driving the vehicle since I could risk further damaging it.
Later that evening I had the vehicle towed to the shop. I called the next morning and Kevin got right to work investigating the exact nature of my problem. He called me back earlier than I expected to explain the source of the problem and to review my repair options. The shop even had my parts in-​stock to complete the repair.
Everything was finished and I was back on the road faster than at several other area repair shops. The manager Kevin was a delight to deal with. He was knowledgeable, but not pushy. Once I agreed to the service he worked quickly to get me back on the road and followed-​up promptly when the vehicle was finished. I would definitely return to this location again for service when I am in need of it again.
I didn’t make use of the waiting room but it appeared to be very clean and accommodating. Another benefit of this location is the proximity to Woodfield Mall where you could easily walk to if you needed to wait for a longer repair.

I’ve been going there for years and feel is past time to review them. I already get good service and most recent encounter was no different. I came in with no appointment and the manager Kevin Murphy was more than accomodating. I had some suspension work done by the lead mechanic Jon jr. He explained exactly was was needed and got it done properly in a reasonable time. They even put it on the alignment rack and then told me it did NOT need an alignment, saving me $ 100! How many shops do that? You can trust these guys.

The person at the front desk is rude and seems like he doesn’t want to be at work. If you come to this place, I would get a second opinion as other people have said in their reviews.

I’ve gone to Firestone for 8 years since I moved to the Chicagoland area. I worked at Enterprise for the first 2 years and we took our cars there exclusively. So I took my car there and always had good service. Since then I’ve changed jobs and work close to this location that is by Woodfield Mall. I have gone a few times and the last two times… I was ripped off. Mind you, the company I work for goes to this location and we have a fleet of vehicles that go here from time to time as well. Trust me, Firestone location, I will be letting the owner of our company know about this. Two times ago, it was a minor thing that I didn’t fall for so I won’t even mention it. This last time I took my car in b/​c of a noise in the rear wheels. Firestone told me that my rear rotors were shot and I needed new rotors and therefore new brake pads b/​c there was a groove from the bad rotors. And that’s why I was hearing the noise.
I had my rear rotors and pads replaced less than 4 months ago back at home in a small town, trustworthy shop. I told them that and they said well they didn’t replace the rotors. I said, my Dad watched them do it, literally stands in the back with them and watches and talks to them. (smalltown and that’s how it is) He was very convincing that this was the problem.
GUESS WHAT! They lied! Just had my car looked at… Rotors and brake pads are just like new still. It’s the spring wire that was rubbing on the top edge of the rotor that was making the noise! Which is a small thing to fix, basically not even an issue!
Now that I am writing and thinking about it. they also told me last year when I went in for an oil change that my Honda accord would only run on full synthetic oil. I told them oh really? I’ve had this car two years and it’s been doing just fine with blended. Also tried to tell me that my cabin filter needed changed when I had just changed it recently at that time… it was a charcoal color cabin filter bought that way… they thought it needed changed… You guys really think I’m stupid? You think women don’t know much? NEVER will I go here again. I’ll make sure to let everyone know in our company know about this.
You’ll notice if you look at the previous reviews on this place… you’ll see a couple more real quick that are women with THE SAME COMPLAINT! JERKS!

My car has been slow to start recently so I went in to replace the battery. It took about 5 min to see a rep and get checked in. The guy then offered to come outside to check my battery with a portable meter (it was 19 degrees outside) rather than have me wait for a repair bay. Turned out that my battery was fine.
He could have easily sold me an unnecessary battery. I appreciate the service and the honesty.

This location tried to sell me a $ 500 brake job that they said was related to my steering wheel shaking. They said my break pads were worn down and the rotors were warped. Two other shops confirmed my breaks are fine. NO warped rotors AT ALL, and the pads are good for at least another 7 – 8 months. I believe they tried to take advantage of the fact that I am girl who doesn’t know about cars. I generally try to give people and businesses the benefit of the doubt, but this doesn’t seem like a gray area to me — either the rotors are warped or they aren’t. This is very disappointing, I will not be visiting another firestone.

They installed brakes in my car.
— 1 month later one was squealing so I had to come back for them to fix it (needed a new hardware kit).
— Several months later the squealing returned. They took 45 minutes to tell me they heard no squealing, but my car needed a new air filter.
— As soon as I pulled out of the lot I heard the squealing. I had to drive them around so they could hear it. The mechanic then worked on it and said he fixed it (a loose clip).
— On the way home I still heard squealing, and also a loud rattling that I didn’t have before.
These guys don’t know what they are doing. Stay away…

Called them Saturday morning to see if they had my tires in stock as another shop didn’t — thankfully they did.
Ado was very helpful and honored the price I received online the night before as well as a $ 10 off coupon for alignment. The waiting area was clean and neat and all of the staff I encountered were helpful.
I could see into the shop area and it looked neat and clean and not disorderly like some discount tire places.
Very happy for the service here and their willingness to accomodate.

Went there for vehicle inspection. Waited several hours i was upset came back nextday guy said sorry for wait yesterday will inspect it for free supposedly at end he said everything fine dont need anything. I had doubts took it to another shop. They said i need resr brakes struts shocks

I had gone to Firestone to get a simple maintenance check. They BROKE A PART in the car so I would have to pay more money & and waste time to get it fixed! The Firestone in HE refused to acknowledge or take responsibility for damage they did. It was an awful experience.

I needed a tire in a pinch and got exactly what I expected. I ran over a bolt on my way home from work and this was the closest place. They got me in without scheduling an appointment and told me they would see if the bolt actually punctured the tire to see if they could save the tire before putting a new one on. I could pretty much see I would need a new tire and that is what happened. The price was reasonable and the service was quick. This was my first time to a Firestone and for the quick job they did I was very happy.

I was asked to change all the spark plugs on my car, since there’s a misfire on one of them. But actually there’s no issue with any of my spark plug’s.
Very high estimates for simple repair work. Stay away!

I had a great experience here and would come back in a second! I had an awesome coupon for a $ 16 oil change and the guys there were great. The guy helping me in particular was very friendly and helpful.
The only drawback, I thought an oil change would take like 15 minutes. My appointment was for 445 and they didn’t take my car in until about 530! Not gonna lie, I was getting a little frustrated as I got there 5 minutes before my appointment time so ended up waiting 50 minutes to start. The waiting sucked, but everything else was fine. Prepare yourself to wait like an hour and you’ll have a pleasant experience.
The facility is very clean, as I said the workers are friendly, a lot of parking… I would have no gripes recommending Firestone to people.