SouthCoast Properties

This company, and home owner Mathew Kenton, will retaliate against you if you complain or request repairs be made to your rental. Did you know that retaliation by a landlord is ILLEGAL in the state of Georgia? Ga. Code § 44-7-24 states that a landlord guilty of retaliation will pay attorney fees, court fees, one months rent plus $500 to the tenant. We lived in the same rental home as Ambie Fowler in The Buckhead subdivision in Richmond Hill. Not only did they fail to address the air conditioning unit leakage, they allowed the issue to escalate until ceiling was falling down throughout the home, a closet collapsed, musty damp walls and cheap improperly installed plank floors with water damage fell apart. One wall was so damp in my sons’ room it crumbled behind the wall paper. Even after requesting tree service multiple times the trees were so overgrown that huge dangerous branches would spontaneously fall. Luckily our children were not hurt. At one point we had a toilet full of fecal matter, and, tub continuously running tub, for over a month’s time. The carpets were so old they basically fell apart-we personally replaced them incurring a $2000 dollar cost. If they did address an issue with the home, Star Contractor, South Coasts’ personal contracting company, would attempt to purport tenet fault for the problem despite the unit being furnished with old, broken-down, pre-used appliances, cheap unusable toilets, cheap improperly installed flooring, and a septic system that would back-up into the home leaving 1/2 inch of sewage water, which they did not assist in cleaning up. During a housing shortage and immediately after renewing the lease, I addressed these issues with Jessica. Her response was to give us notice to vacate. She stated she was very upset that we were saying negative things about her. We just wanted the issues in the home addressed. We were left with nowhere to go. It took ever penny we had to find a place and move. We didn’t even get to take all our belongings, some that were very meaningful to us. My children had to change school districts; my mother on hospice had to be relocated. It was a nightmare. I thank God that we are blessed to have a powerful legal group in our corner.

We have rented for two years and have not had less than stellar service. We are also very lucky to have a great home owner who deals with things accordingly. Just had a complete replacement of the HVAC that we didn’t know that was needed. Very honest and reputable company!

I have had Southcoast managing my five properties for 8 years now, and would definitely recommend them to manage your residential rentals.
With Kathy, Tamara, and Jessica, my properties are always very well-​maintained (even if the needed repairs sometimes cost more than I’d like), and almost always fully rented with very little down time between tenants.
Their fees are competitive with the other management companies, and are a pleasure to deal with. Their financial records and statements are extremely accurate, clear and detailed. On the few times there have been actual emergencies, they have responded and addressed the issues in an excellent and timely fashion. On rare occasions they get extremely busy, and may take a second phone call to deal with non-​emergencies, but I can count on one hand the number of times that has happened with them.
In general, I rarely need to think about my properties, which is a testament to how well they manage them. Having tried several others, I can say without hesitation that these guys are tops for residential property management in Savannah.

I am very happy with Southcoast as the management company for my property. Kathy has managed my property for three years, handling all issues professionally. I purchased a second investment property and immediately called Southcoast to handle the management.

We were very interested in a property and I immediately sent in an e-​mail to schedule a showing. Tamara Bailey messaged me back on Monday telling me that she’d be happy to assist me and would schedule a showing. I called on Tuesday, left two messages to which she never responded. They were not left on her voicemail but taken by the receptionist because Tamara’s mailbox was full.
Then I called on Wednesday in the morning and finally got to her voicemail. She did call me back around 11 but I was away from my phone. However I called back immediately, not even 10 minutes later, and got the same «she’s on the other line.» Around 3, I hadn’t heard back and was told she had left the office meaning she left for the day without returning my call. So, my husband finally called, extremely frustrated, and Cathy Fairchild handled it accordingly and finally set us up an appointment. Yay!!! That’s great, right? Wrong. An hour before our scheduled appointment, Cathy called to inform us that the property had just been rented.
After all the attempts trying to get Tamara and how interested we were in this property, it is pretty aggravating and downright disappointing. We understand that property can be rented that quickly, but I tried to get Tamara Bailey several times beginning on Tuesday, who said she’d help set up an appointment, and if she had simply returned my calls we may have gotten there sooner. Looking at my phone, I called about 9 times to which Tamara only called back once. That is absolutely unacceptable. Cathy Fairchild was very nice to my husband and I think Tamara Bailey needs to take a lesson from that. If she would have simply taken the time out to return my messages, it would’ve saved us a lot of stress. Never again will we look into property with this company and we will tell friends to stay far away from it as well.

This was the absolute worst experience with a property management company. WASTE OF MONEY. In short: The manager failed to put a «For Rent» sign in the yard or windows, after being asked and told twice. Manager failed to let us know the TENANT MOVED OUT and on that same weekend the manager failed to let us know she would be ON VACATION. We scrambled to find another manager at South Coast to take over our house while the manager was on vacation to show the house to a few prospective renters that found us on Craigslist. Between the untimely replies from the RUDE receptionist and other property managers, we lost both prospective clients as the found other houses in the area that day they liked… and never even came to look at ours.
TOTAL INCOMPETENCY!!!
Had to fire them, and quickly find another property manager to show the house.
Horrible experience.