Ortiz Custom Guns LLC

Great looking shop… however the guy looked at me like I was crazy to expect that the price online for an «in stock item» would match what I’d pay in the store for a couple magazines, posted online at $ 15.95, «twenty five bucks» at the counter … then the manager (I assume) tried to lecture me in margins, explaining that he had to keep the lights on by gouging the price up 60%…
This shop and staff had the opportunity to gain a customer as well as recommendations, even me taking clients there but instead pushed me towards online shopping. Not the best face for small business.
Good luck… I’d personally go out of my way to go anywhere else…
Correction…
1. The price differential is posted online…
2. I said, «that’s kind of bullsh…» which offended a number of people…
I apologize for the curse, and for not having seen the posting… however the attitude of the guy is and will continue to be the issue that will make me go else where…
The smith in the small shop attached was the only one who wasn’t so far gone into how great they and their shop is… really had some nice trigger work… again good luck.

Has serviced several firearms for me always excellent work and you can trust what he tells you. That’s huge. I use to go there more often because they were the cheapest FFL in town but sadly they have raised their prices and are no longer. (5 stars minus the increased FFL fee)

I walked into the shop and it was big, clean, and due to actual sunlight coming into the place compared to most gunshops it seemed very bright and welcoming. The prices for their firearms goes for MSRP and you can find cheaper deals at other shops, but Ortiz is an amazing gunsmith who does some amazing work. Would totally come back again to get trigger work done on my other guns.

Brought Ortiz a very rare pocket pistol from the early 1900’s that I had little to no knowledge of and it was in pieces. A very good price and a few weeks later I now have a fully functioning gun that shoots as good as new. The first two gunsmiths I took it to had no inclination to attempt to research and repair the gun but Ortiz did a phenomenal job. The service was great and I have no complaints whatsoever. There are at least 5 gun shops in Savannah but none of them have the expertise that I was shown by Ortiz. I have a multitude of guns and never will I take them anywhere but here.

I visited Ortiz Custom Guns for the first time today. I was treated like a long time customer– first class. The staff was friendly, knowledgable and professional. The shop has a good inventory of handguns and accessories, but what impressed me the most was the gunsmithing shop.
I’ve owned many firearms, both pistols and long guns, over the years and visiting most gun shops, whether to make a purchase or resolve a problem is usually unsatisfying at best. My experience is consistent in the several states I’ve lived in. Staffs can range from disinterested to surly. My experience at Ortiz was just the opposite.
I arrived with a handgun that I had not purchased at Ortiz. I needed some gunsmithing work on the thumb safety of a 1911 I owned. It wasn’t major work, but more than i could do myself. I expected to be told to leave the gun, they would (when they had time) look at it and get back to me. Instead, Mr. Ortiz heard me explain the problem to the gentleman at the counter and immediately began to work on the weapon. Within minutes, he had it fixed and while working on the weapon said the feed ramp could use some polishing and beveling. He immediately took the gun back to his shop and within 15 minutes came back with a beautifully polished and beveled feed ramp. He reassembled the weapon and thanked ME. That was it– no charge.
Ortiz is an hour from my home, but they have my business for good.

If you’re a female looking to make a purchase or have custom work done on a firearm, go elsewhere. I was skipped over in line, assuming I was with one of the males. Then after it came out of *my* possession, he was talking to my husband. He told him he could install the new parts right away. After standing around and watching him take care of other customers, and sweep everyone with an uncleared firearm I was uneasy. Told him would return Monday. Returned today alone and it hadn’t been touched. Parts still rubber banded to handgun. 20 minutes later he hands it to me uncleared and scoffs at me when I immediately clear it before operating. Never. Again.

These guys are great. Up until today, I had never owned a firearm. I decided to check the place out and was happily greeted by staff when I walked in. They will not pressure you into buying anything and will leave you alone if that’s your preference. If you have questions, they are there to assist and are very knowledgable. The store had a good selection to chose from and if they don’t have your gun of choice they can order it in the system. I’m a left handed shooter and wanted a left handed 30 – 06 Remington 700. One of the employees set the order up and said it will arrive in 3 days. I also bought a Springfield XDS 45 handgun. The background check only took 15 mins and I walked out the store the same day with the pistol. While I haven’t checked out other stores in Savannah, I have been told by some of my gun loving friends that this is the best gun shop in Savannah. I would strongly recommend this to anyone looking to buy a gun for the first time, or for experienced gun lovers wanting to upgrade their arsenal.

very informed salesmen and great work on custom jobs i cant rate this shop high enough. they will have my business for years to come. it is a real family friendly atmosphere. and they are just great people who know what they are doing and do it very well.

Great customer service! this separates Ortiz from the folks on Victory Drive by several miles. I had a rifle shipped to them from another gun vendor out of state. I was called when the rifle arrived, I had purchased a new flash suppressor for this rifle and Ortiz installed it for free and bought the old suppressor from me, too. The staff is friendly and attentive to all customers that were in the store with me at the time of my visit. I will definitely return to this gun store, and not the other guy.

I have purchased 4 guns here and had a lot of work done on my AR 15. They dont have the biggest selection but the service makes up for it. The owner is the best gunsmith i have ever seen. Did trigger job on my ar for 150 $ and it is better than the 275 $ drop in. Amazed me. As for the person talking the bait and switch… every gun i have bought with them they have came down on the price. If you can find it cheaper prove it and they beat it. I purchased a scope that had several issues. Traded it out 3 times. They set my sites every time. Finally i was fed up with the product and they gave me a full refund and dropped the vendor due to issues with there products. They stand behind there work. They have made a life long customer out of me. If they dont have the gun i want i get them to order it. Also if u buy a gun with them they warranty it for life. A+ all around. Staff is friendly and tang is my guy there. Cuts up, has fun, and knows guns. They are all x military.

Bait and Switch. Online price $ 663. Called and they said yes we have in stock and come in and buy. Get there and the price is $ 200 more plus a 3% credit card fee. They refused to honor their own price. Being a small business owner, that is pure craziness.

Fantastic locally owned gun store. Gunsmith with attention to detail and concern for customer needs. Highly recommend.

I love the newly expanded store. This used to be my last resort if I was looking for SD ammo, now it’s one of the nicest shops in the Savannah area.

Gunsmith Services: Mr. Pedro Ortiz provides fast, efficient, capable gunsmith services!
Mr. Ortiz is an excellent gunsmith.
In 2010 a friend of the family had several firearms serviced here and the work was excellent. Based on his recommendation I’ve now had a firing pin replaced, and had two Smith products significantly improved by Mr. Ortiz. All three jobs were performed overnight, and the cost was less than quotes I obtained in Atlanta. I valued the opportunity to talk to the craftsman who performed the work, and to get information on the overall condition of the firearm. In most shops you drop off a firearm for repair or modification, wait two weeks for pick up, with no feedback.
Bottom line — the action was improved significantly when Mr. Ortiz, and his new assistant Jonathan, honed and improved the triggers. I plan to recommend his shop to my friends and look forward to using Mr. Ortiz’ services again soon.