Low Country Collision Center

First, I honestly cant give 5 –stars even though I thought I would in the beginning. Things started out great here. They even helped me out with the deductible so I give them two stars for that. That said, the only person that took the time to actually care and treat me like a customer was Casey. I had my van repaired here because Toyota of Savannah owns this place so I thought it would be backed by a reputable company. I brought it in on a Thursday and was told it would be ready by the following Tuesday. I thought it was great turnaround. It ended up being the following Friday. What makes it bad is that not one time did I get a phone call for pick up or updates. I always had to call them. One time I called and they said they would call me back and they never did. So when I did pick up, it looked fine till I got home and took a closer look. By the way all they did was had me keys not once coming out with me to inspect the van when I dropped off or picked up. My fault for not demanding a walk around. When I got home I noticed there was overspray all over car, there was clear coat missing on fender and the bumper had a chip in it. The plastic door guards had air bubbles in it and there was still glass in the van and corner of dashboard. So I had to take the van back across town for them to do it right. I will give them this, they did not deny and they took it back no problem. The manager even said sorry and he would have back the next day. Well that did not happen, it took two more days. When I went to pick up for the second time again they just handed keys to me and that was that.
Overall I’m still not happy because when I picked up it was filthy and I finally just left. They fixed the fender but you can tell it was a patch job. The paint job still feels like sandpaper and I can only hope after a few washes it buffs out. There are still tape marks on top of the car from the windshield being replaced and the manager needs to learn how to be a bit more social. Casey was the only decent person there.
Would I go back? No. They are just… ok.

I couldn’t be happier with the work that I had done here. They even haggled with the insurance for me. Every person I dealt with was knowledgable and friendly. My car is as good as new. They even washed and vacuumed it for me. Fantastic.