Santa Rosa Rv Sales

We found Ian MacKenzie to be a helpful salesman who got us into the RV we wanted. Other staff were helpful in outfitting our rig.

I’m giving Bert Branch a 5-​star rating for how well he’s helped me in the past obtaining warranty parts as well as the phenomenal job he did towing our monster 44′ 10″ travel trailer from San Jose, CA to Glendale, AZ in the worst storm of the year. He could have pulled off the road and waited out the storm but instead he slowed down and traveled at a safe speed and checked the trailer often making sure everything was good and that the high side winds weren’t damaging anything. If your truck isn’t big enough to do the job he has several that is and he knows his stuff about about repairs too. One thing I wasn’t aware of about having warranty work done when you buy at Santa Rosa RV is you have to take it there, that’s impossible if you’re on the road hundreds of miles away so the only option is to take pictures of what broke and pay for the S/​H to get the parts and fix it yourself or take it to a Heartford dealer and pay for the labor. I guess this is a Heartford Mfg. thing but it’s a shame you can’t take it to any Heartford dealer and get warranty work done like you can do with any new car you buy. So for that I give Heartford a 1-​star rating.

In no way would I recommend any one ever step foot into this store. The sales man named Craig was Arrogant, rude and unprofessional, completely out of touch with our needs.

These guys are a joke. stopped by to get a part but their parts portion was closed for the evening. Even though they are open in back they wouldnt open up for me. They told me to come back at 9am. I came back at 9am and they tried selling me the wrong part (actually the salesman tried selling me multiples of the wrong part). Then after 10 mins of searching their inventory realized they had none of the correct part in stock. Rude pushy typical salesman run this «business». Went to Marlo’s down the street. Not only are the more professional but they had the correct part and it was nearly half the price! Santa Rosa RV sales is a joke.

I went in there today, I asked questions and I guess I didn’t want a high enough vehicle and I didn’t want it that second so they blew me off. I also called later to ask questions and no one aswered my call and nobody called me back. This is an expensive vehicle I want to buy… YUCK!!!

Went trailer camping for the first time with a trailer we purchased at Fairfield RV a year ago. Unfortunately, after we reached our campsite in Cloverdale, we could not locate the 30A electrical hookup cord that was supposed to be included with the trailer. After failing to find a place nearby to purchase a cord, I called Santa Rosa RV to find out if they had one. I talked to Syd, who was extremely helpful on the phone. He did not have the part available for sale, but he identified our camper model and the type of cord we needed, and he and Eric suggested places around the trailer to look for the cord in case we missed it (apparently a common problem for new owners). When we still were not able to find the cord, Syd let us know that Santa Rosa RV is affiliated with Fairfield RV, and that he would give us his personal 30A cord so we could enjoy our trip. Since we would not be able to reach Santa Rosa until after their closing time, he left us the cable in a special designated location. Syd even called us later in the evening to make sure that we found the cable and that we were now enjoying our trip. We really appreciated the effort he put into helping us – and just before closing time! I will definitely be visiting Santa Rosa RV for my next camping vehicle!

I read some recent negative reviews about Santa Rosa RV and wonder if we are reviewing the same place. Our experiences with Craig in Sales and Jerod in service could not have been better.
My wife and I spent almost two years coming to a decision about what and where to buy. We were in multiple times to see Craig and discuss products and options. Each time there was never any pressure to buy. He was patient and courteous, answering any and all questions.
We finally decided on a Rockwood 8289 WS and could not be happier. We took delivery in Nov of 2014 and have been on several shorter trips, to Giants Spring training and most recently to the Oregon Coast in July. We have had little to no problems with the 5^th wheel and absolutely NO buyers remorse.
Jerod in service has been outstanding. They are busy but once you are there they make every effort to listen and take care of the problem.
This is our first RV and happier with our decision of choosing Santa Rosa RV to guide us through the process.

I accompanied a friend today (we are both women) to three RV lots, one in Petaluma and two in Santa Rosa. Santa Rosa RV was the third. It was our very first outing shopping for a 5^th Wheel for my friend as a full-​time living space. We are both new at learning about RVs so we have a lot to learn, and plenty of questions. Upon meeting the sales person, Craig Smith, he rattled off lots of information about the various trailers, so fast and with lingo & brand names we couldn’t quite absorb before sending us outside on our own to look around before coming back in. Once out in the lot we were a bit confused by which model was what/​best for her needs, so I went back into the office to ask if he would come out with us as we couldn’t remember what he’d said about the different models and we’d have questions. This man behaved irritated from the moment we stepped into his presence, even after I clearly said that we are serious shoppers, ready to buy. My friend and I kept very kind and friendly composure the entire time we were there. He took us directly to the one trailer he thought would come closest to her needs and budget. Once inside he «plopped down» on the sofa as if too bothered with us to stand. We asked a few questions, he told us plenty, all as if he had better things to do than explain to us the details, giving us the impression he felt we were too stupid to understand anyway. I am serious when I write that these very words came out of his mouth: «…let me put this in the most simple, retardedest way…» When I cut him off, nicely, to clarify that he should never use that word again, especially as a salesman, he clarified: «ok, I’ll put it into terms even a kindergartener would understand…»
There’s plenty more to this story as he deduced that RV info was just all too much for our tiny woman brains to handle. Oh how I wished I’d somehow videotaped this guy in action. There is not a doubt in my mind that had my manly husband accompanied us there, things would have gone very different. The 80s called Craig, they want their salesman back.

Went in and looked at the travel trailers. While there is a large selection to choose from it becomes very confusing because of the way they are set up. However, we did find a unit we liked but still needed to shop around. We got a call back from SR RV to let us know we were approved for the one we wanted and we advised we are still looking around… They never called to follow up or check in and we ended up going to Reeds Trailer Sales in Petaluma which was way easier and s better deal.

An update on our earlier review. We waited a long time to purchase our new truck and have our fifth wheel hitch installed by Santa Rosa RV sales. We were finally ready in March and called them to schedule the work. March is a busy time of the year for RV dealers & sevice centers with Santa Rosa RV being no exception. We got a call back from the owner, Syd. Since we live so far away (actually closer to Fairfield) He arranged for the work to be done at their Fairfield dealership. This was done on time as agreed upon and was much more convenient for us. I can’t believe that I am writing a good review about an RV service department! We have had many bad experiences at some of the largest RV dealers in the Bay area. Santa Rosa RV met and exceeded our expectations during our purchase and now with the service! Thank you Syd & the crew at the Fairfield dealership for outstanding service! Gary & Trudy.

I purchased a new Rockwood A120 Trailer in May of 2013 and took delivery in June. I noticed after using it, the 12V Deep Cycle battery kept going dead. I took it to their Service Dept. in May 2014 while still under the factory warranty and they checked out the wiring harnesses. The service manager said there was nothing wrong. He never checked the condition of the new battery. He indicated when not using it I should disconnect the neg pole on the battery and this would take care of the problem. It didn’t so I called him after removing the battery and charging it. After 1 day the voltage dropped 4 volts. I told him of this and he said the battery was no longer under warranty even though I took it in in May while it was under warranty.
He offered to give me a replacement for $ 100 which he said was a $ 25 reduction.
I then took the battery to the local Interstate Battery Co. which supplies Santa Rosa RV. After testing it they said it was a «defective battery» that would not hold a charge but it was 4 months over the warranty. They offered to give me a new battery for $ 80. I recontacted the Service Manager and told him what I was told at Interstate Battery and he said I can’t do anything for you other than what I offered.
All in all Santa Rosa RV is a rip off that doesn’t stand behind the products they supply.
and gives you a bunch of double talk rather than taking care of the problem. I wouldn’t recommend buying or servicing anything there.
Peter Hardy

We recently decided to sell our 2010 Passport travel trailer on consignment. Syd the manager made the consignment process incredibly easy! It was late in the Summer and we thought it probably wouldn’t sell. (We thought we missed the camping season window for this year.) Syd told us he would sell it within 30– 45 days. He offered us a very fair price as consignment. He was on the money! It sold in about 45 days and today we just got the check for our consignment sale. We are absolutely thrilled with Santa Rosa RV!!! I still can’t believe they sold it so quickly. When we are in the market to buy a camper again, I know we will definitely be back! I would definitely recommend Santa Rosa RV.

From what I see of the comments, none of you have had service/​warranty work done here? My advice would be NEVER TO DO BUSINESS WITH THIS COMPANY!
We bought a brand new Rockwood 26 foot travel trailer the end of Nov 2012. By January 2014, SRRV had our trailer 7 months out of the 14 months! For warranty issues. The trailer wasn’t a lemon, the dealership specifically the owner SYD is! I feel sorry for the future customers that don’t know any better that will do business with this company. Syd (the owner) is a narcissistic/​self-​loving person with no moral responsibility for anyone. I am sure the «devil» will get his «do». I am happy my nightmare is finally over with this company!
Each and every time we needed to bring the trailer in for a warranty issue no matter how trivial/​serious, the response I got was ‘THIS IS NOT A GOOD TIME”. «PAYING CUSTOMERS COME FIRST”(we only had a 12 month warranty)! We live a 3 hours drive from the dealership, so we always had to make a day of it to drop it off and pick it up. We dropped it off and picked it up 4 times. The times would vary to how long the dealership would have it, anywhere from 6 weeks (to replace microwave), to 12 weeks at a time (to replace shower pan which wasn’t done and had to bring it back for another 4 weeks). It took sometime to finally contact the warranty agent for this area. So in the meantime I contacted Channel 7 (San Francisco) on your side. Morgan was the girl we worked with. Thank God for her! She made things happen and finally got things resolved! 14 months later! Our last dealings with this company 2÷28÷14.
I could actually go into more detail, but hoping you get the general idea? Forest River «offered» us an extended warranty for the our second year at no charge for our trouble. And we don’t have to EVER do business with this place again!
BEWARE!!!

My wife and I were in the market for a pop-​up tent trailer. While looking at Unilocal I saw Mark B’s review and decided to stop by. I met Ian MacKenzie and told him what we were looking for. Ian talked to us first to find out what our experience was and what ideas we had about camping. Ian showed us several models and discussed pros AND cons of each. No pressure. He let us talk about it and answered any questions we had. We ultimately decided on a high wall pop up and could not be more happy with our purchase. We got great service and a great deal. When we went back to pick up the trailer and do our orientation, it was fun and informative.
Let me say that I am quick to walk out of a place if I’m getting poor service or a bad deal, but definitely not the case.
THANKS IAN.
I’ll be calling you back for the camping location tips!

After looking around and doing quite a bit of homework, my husband and I had almost given up. The last place we went to had prices through the roof, damaged merchandise and did nothing to boost our confidence. We came here not really expecting them to work with us either. We wanted to trade in our current 5^th wheel as well as get a new one more geared for comfort and modern. Long story short we found a gorgeous fifth wheel, fireplace, recliners, etc. and fell in love. We decided to buy but were hesitant about whether or not they would work with us to keep our payments the same as what we already had. Not only did they give us what we wanted in financing and payments but they gave us more than a fair deal on our trade in. Couldn’t be happier and we have been singing their praises ever since!

Too bad there is not a «no star option» as I would have marked it. This place has the worst owner with the worst business ethics I’ve ever experienced. Very dishonest practices and is only out to get you for more money. The good news, is that we bought a Lifestyle RV 5^th Wheel with a full length slide-​out. A beautiful 5^th wheel with all the amenities and a floor plan to die for.
Our opinion is to find a dealer that sells Lifestyle RV’s and stay FAR AWAY from this establishment until there is a new owner.

My husband Tim and I want to thank Syd Hyder and his staff for all the hours they dedicated to helping us get our dream TRAVEL TRAILER!!! We had a boat that we wanted to trade in and he made it happen. His efforts to educate us on RVing and «backing up» was above and beyond any salesman’s duties. What a guy!!!
I would definitely recommend SANTA ROSA RV if you are in the RV market.

This place is good because they were willing to negotiate the price of our pop up, whereas other dealers in the area were not. Dave, the guy that did our walk through was freaking awesome, he went over every detail. Syd, the owner was very hands on and his idea of customer service matches mine. The person above me commented on a salesman’s politics, well only a liberal from guerneville would be offended. Stop crying and move on. Hurry home and watch msnbc on your couch, stay off the roads and out of my state parks! I would recommend this place to friends.

We wouldn’t step foot in here again even if we were paid! My husband and I went in there as he is a Rockwood dealer. We needed a place to have our 2012 Rockwood 5^th wheel dropped off for us to pick up and park at a local RV campsite. We were absolutely appalled at how rude, unaccomodating, ignorant the man running this place is! 3 words into the conversation you can tell what an ass this guy is! People like that should not be in business. I agree with a previous reviewer, learn where your bread is buttered! Our 5^th wheel would have been there less than an hr. for which we would have paid him, given him future service business as well as purchases for accessories. His only pymt. now will be rotten reviews and word of mouth to run don’t walk away from this place!!! Gave him 1 star as NO STARS WEREN’T AN OPTION!!! PS, we also complained to customer service for Rockwood headquarters in Indiana about him too!

My husband and I took our kids in to purchase a travel trailer from Santa Rosa RV and sales. Jeff helped us and he was kind, accommodating of my crabby children and not pushy at all. We found the trailer we wanted purchased it and left. We found it listed online that night for a different price, 1500 less, and called Jeff the next day to share our discovery. He instantly said he would honor the lower price. My only concern through this whole process were all the hidden fees that showed up as we signed loan paperwork. I feel that this is probably something that happens everywhere but it was irritating to say the least. We will be returning this weekend to pick up the trailer and have a training session on how to use it.