Freeman Toyota

We had been looking for a used Toyota Highlander Hybrid for a few months and just could not find one that had all the options, low miles and maintenance records we wanted. A 2008 HH became available on auto trader on Halloween evening without any pictures or much info other than the Carfax, mileage and price through Freeman Toyota. My husband and I wanted more info on the car so we called first thing the next morning (11÷1÷15) and spoke with Greg Duke (sales). He gave us some more info and told us there was already a bunch of interest in the vehicle. We drove down to the dealership as fast as we could, took us about an hour and a half to get there. Greg Duke greeted us, and showed us the vehicle. It had just come in on a trade and hadn’t even been detailed yet. We were still able to test drive the vehicle, by ourselves, which was a huge plus. While on the test drive a few other people had arrived waiting to view the vehicle we were interested in. Since we got there first, Greg said that no one else would drive or look at the car until we decided what we wanted to do. We made the deal, and Greg took down notes on what (cosmetic) issues we wanted addressed. Said we could pick up the car in 2 days once it was fully detailed, new tires put on, and serviced.
Two days later, the car was ready, and we picked it up a few minutes before the dealership closed. Greg waited for us to get there to give us our keys and see us off. I had a minor issue with the steering wheel not being straight even though the car drove straight. Greg put us in contact with his supervisor and we were able to get the car re-​aligned at the Toyota dealer close to our house so we didn’t have to drive all the way back to Petaluma.
Overall our experience was very pleasant, actually the best we have ever experienced at a dealer. I would recommend anyone who was interested in buying a vehicle through Freeman Toyota to ask for Greg Duke as your salesman. He took care of every part of our vehicle buying experience.
Thanks Greg, and Happy New Year!

Hugely disappointed. Potential buyer, beware. We met a few times with our sales associate, and that experience was good; however, when we finally got to our final, agreed-​upon price, with the configuration of the discounts, financing, etc., we then received a call from the sales manager, who was handling the associate’s final details. I flat out asked him the exact configuration of the package, and he agreed. I let them know that we would be coming in from SF later in the evening to finalize the deal. I reconfirmed the details. He agreed.
When we arrived, they let us know that they could not do the deal, as was stated. They FLAT OUT lied to us, so please consider taking your business elsewhere. If they called us today, and took an additional $ 1k off the car, we STILL would not go with these liars. Integrity MATTERS, as does one’s reputation. I hope the negative press was worth it, guys.
For the record, we had a MUCH better experience at the Geary Toyota location in SF. At the very least, they’ve held their word.

If only I could give negative stars! My husband and I have had NOTHING but PROBLEMS here. We love Toyota as a brand, so that’s not the issue. This dealership is!
Today’s issue was calling for information on service pricing. The girl who answered the phone was completely incompetent at her job. So after being put on hold 3 times totaling more than 15 mins I hung up and called Hansel in Petaluma.
Per our usual dealings with the Petaluma dealership, they were very helpful, answered all my questions right away, and the woman I spoke with was nice and professional.
Do yourself a favor, don’t waste your time here at Santa Rosa Freeman Toyota!