Washio

You can’t beat the convenience of Washio! And that’s really what you’re paying for. If you’re having a busy week, getting ready for a trip, feeling under the weather, or just being smart because your time is worth more than what it costs to send your laundry out, this service is for you.
The PROS:
— The app is great and the ability to text or call support is handy.
— I’ve been using Washio (both wash & fold and dry cleaning) for about 8 months and, unlike many other reviewers, have never had any items lost or damaged. A few things were returned because they were «hand wash/​air dry» and while it’s a little annoying that I still have to hand wash those — I’d much rather they return it dirty than ruin the item. With all my extra time saved, hand washing a few things doesn’t feel like a chore.
— The ninjas are always friendly and other than a couple times when traffic was terrible, are usually very prompt for pickup and delivery.
— Clothes come back fresh, folded nicely and ready to wear. I recommend you specify everything on LOW temp dry because even on Low, commercial dryers are quite hot.
The CONS:
For me, the only 2 small cons are price transparency and the long-​term wear on clothes processed commercially.
Price: When I first started using Washio in June 2015, it was $ 1.39/lb. Now it’s 1.99/lb. That’s a 60 cent increase, or about $ 18 more for an average order of 30 pounds. There was also no delivery fee to start, then it was $ 3.99, now it is 5.99. Plus they added a tip for ninjas (lowest option 10%) so that runs about $ 5. All in all, that’s a $ 29 increase PER ORDER. I still use the service because usually it saves me hours of time I could spend making more money, but set your expectations right — it will cost you about $ 66 for 30 pounds of laundry.

I gave Washio a second chance after they messed up my first order. The second chance had even worse results.
The dry-​cleaned clothes were delivered in a bag that reeked like stale cigarette smoke. When this happened the first time I thought that my driver was smoking during deliveries. Could be the second driver was smoking too, or it could be that the chemicals they use smell gross. Either way, similar to the last time, I had to Febreeze all my garments to make them wearable.
The first time I tried them, all of my ‘wash cold’ shirts were returned, stuffed unwashed in a bag. This time I got an email that said there were some shirts they couldn’t wash and asked if I would like to dry-​clean them. I thought, ‘Great! This time all my clothes will be clean!’ They said it would take an extra day. The next day I got a bag of dirty, wrinkly ‘wash cold’ shirts again. No bueno. What’s the point if they can’t actually do all of my laundry?
The nail in the coffin was a cotton long sleeved T-​shirt they returned ruined in a separate bag. It had some kind of candy melted into it. Strange thing is I don’t go around keeping candy in my pockets and nothing else had candy on it, so I’m completely stumped how candy got on my shirt. I was given no explanation, no notice, just my ruined shirt in a bag.
So I’m done with Washio and I recommend you not waste your time either.

Washio is one of the best on-​demand apps I’ve used. Great quality in washing and folding clothes, easy functionality in choosing between dry cleaning/​wash n fold, and really friendly staff who bring you a cookie upon pick up. I am a big fan.

As a New Yorker I grew accustomed to being able to drop my laundry off and pick it up folded and ironed for a reasonable cost. When I moved to LA it seemed like that would no longer be an option. The services I found were rather expensive and, seeing as I didn’t have a car, a real pain in the neck to use. Enter Washio, one of the most convenient laundry services I’ve ever used. They text you when they’re on their way. They turn the clothes around in 24 — 36 hours. They deliver a baked treat when they pick the clothes up. They have literally replaced buttons on my shirts that have fallen off. I think. I’m pretty sure. They don’t say anything about it, they just do it, which is very sweet. I’ve been a loyal customer for over a year and a half and am still going strong.

Washio makes my week about 15 times easier. Yea its about $ 50 for me to wash my clothes, but you know what, that $ 50 means no waiting around for 3 hours at a laundry mat. It means I get to do other things with my day. Its really helpful and if you have the $ for it, do it. Worth every penny.

I have been using this service since close to first inception. I can’t tell you how it has changed my life. When you have to go to the laundry mat and spend hours of your time doing all the work yourself, even though your saving money… time is priceless. To have a Ninja pick my clothes up and deliver them back in 24 hours cleaned is worth the extra cost. Comparable to a dry cleaners that does the same job, I would much rather have WASHIO do it! Thank you guys for saving me time that is priceless and allowing me to do other things with my time.

This is honestly the best service i’ve ever used for dry cleaning. They always get it right, are always nice, on time, and I get to give my girlfriend a cookie every time I get my cleaning (she doesnt know its a free cookie).
I also love the fact that they give me collar stays! Can’t call yourself classy with out them.

I love Washio! Super easy and convenient. A bit on the pricey side for Wash & Fold but I’m paying for convenience so it’s worth it. I never have to worry about dealing with the machines in my apartment complex which is a blessing in itself.
One time, half of my order was missing but I got in touch with customer service right away and they found all my missing items right away.
My last order was all dry cleaning. All items came back looking great! Love you Washio!

I was able to have the missing garments dropped off to me. I am so relieved! This is a great idea for a service, but they still have a few kinks to iron out. They shouldn’t ever have to be told to return garments, more than once. I don’t know, I won’t use them again. The garments I received are clean! Can’t deny that.

Update: a Customer Support Manager named Aaron reached out to me to discuss my experience, to see where things went wrong and to see if there was anything further they could do to address the situation.
After relaying what happened, Aaron took some time to apologize and express disappointment in my experience, and to speak to his team to see what options remained for them. He did mention that they had found another shirt that was similar, but it was under a different brand; nobody had previously taken the time to check with me about this fact. It seems like my shirt was lost at the actual dry cleaners that Washio uses.
Aaron reached back out to offer a full refund for my original order, which totaled roughly $ 45, and a Washio credit. This was reassuring to hear, especially if their hands are tied by the fact that the standard dry cleaning refund is only 10x how much it takes to process the garment. Additionally, Aaron offered a credit towards my next order. In lieu of this, I asked if they would process several blankets for me free of charge, which Aaron immediately and gladly agreed to.
My blankets were overseen by a Quality Control team, and were processed within 24 hours. They came back smelling fantastic, and were perfectly clean – there were even some deep stains in the white one that came out!
He was pleasant, understanding and really took the time to see what went wrong and gather information that could be used for the future. Honestly, I felt like my new experience was extremely personalized and he went above and beyond to take care of a customer. I would definitely use Washio again at this point.

I had a GREAT experience using Washio! My ninja was on time and prepared to answer my questions about using the service for the first time. She greeted me with a cookie and was on her way. I changed my drop off time last minute and was pleased to see I was not charged. I will definitely use this service in the future. It is reliable and easy to use! I highly recommend to anyone with a busy schedule.

Just used washio for the first time last week and had a great experience! To be able to offer this kind of service to busy people like myself is amazing in it and of itself, but the service from start to finish is impeccable. I received a cute little welcome gift when my washio person arrived and they even helped me pack my free washio bag. As someone who implements customer loyalty and retention programs for a living, I can honestly say that anyone who gives them a shot will be impressed. Aaron, the Customer Experience Liaison that I spoke with was a pleasure to speak with as well. Following up with a customer complaint is one thing, but to follow up with a happy customer to thank them for their business and ask if there are any areas of opportunity, is a very nice touch. Well played washio. Well played.

Really disappointed, used service as recommended by a friend, pick up was super easy. But upon return all the clothes were super crumpled– including button-​down shirts that were meant to have been ironed and on hangers and were instead just roughly folded. Clothes even had blue detergent stains and whites were yellower than before. Not sure if I’ll even get clothes back to original state! Don’t trust them with stuff you care about!

I’ve been using Washio once or twice a month now for about 6 months. I can’t go on enough about how satisfied I am with their service!
The ninjas have always been on time, friendly, and come with a sweet treat for you on pickup!
Another thing I like about the service is that Washio always keeps you informed via text or email about the status of your order. One time I accidentally included a few dress shirts in my wash and fold order, and they notified me, and processed my dry cleaning as well.
I definitely recommend using Washio if you hate doing laundry as much as I do– it is such a great convenience. Thanks, Washio!

Love Washio! Easy to use, great timely service! Use it for all my dry cleaning!
I wear dress shirts everyday and it’s so great to get my cleaning returned in one day.

This is as convenient and easy as it gets, I’ve been a huge fan of fluff n fold for years, now I can continue use a fluff n fold service (wash and fold though Washio) without leaving the convenience of my home. Arranging pick up and drop off is a breeze using the iPhone app, and the service was great. Never have I been asked using other fluff n folds what kind of detergent to us/​not use, this was great considering I have allergic reactions to a lot of the scented ones, I was able to pick unscented /​allergen free with Washio. I will definitely continue to use Washio.
P. S. I got a free cookie when my clothes were picked up! :)
Use my promo code kelley81911v712 for $ 15 off your first Washio order.

It’s easy and convenient. Not having to go to the laundromat and wait for your stuff to finish washing is nice. They get your stuff back to you within a day. They bring a yummy brownie. The staff is friendly. Your clothes are folded (a little sloppily but whatever) and separated (which is nice). That’s the good stuff.
But one too many experiences has made me never want to use them again and just deal with the inconvenience of the laundromat. When they completely switched our entire laundry bag with someone else’s (an honest mistake that took too many days to correct), we quickly forgave them for it and kept using them.
Recently, we’ve started noticing that certain shirts have those little fuzz balls on them that only come when you dry your clothes in high heat. Shirts that were once soft are now rough. Shirts are shrinking. We specify to the person picking up the clothes EVERY TIME that they need to be on tumble dry LOW heat. That is clearly not happening.
And then we started wondering where certain articles of clothing were when we went to wear them. When we call to find out about them, they informed us that they only keep lost items for 7 days and then they get rid of them. So I guess they expect you to write down everything you’ve sent them or have a perfect memory to see what’s missing. It seems RIDICULOUS that THEY would make a HUGE mistake (more than once I might add) and then just assume no one wanted it when in all actuality they probably just haven’t realized it’s missing yet.
So if you’re fine with your stuff being shrunk, ruined, or lost, go ahead and opt for convenience and brownies.

Washio is a super convenient service that has saved me so much time.
The «ninjas» (what they call the pickup staff) have always been incredibly friendly and timely. Clothes always come back in perfect condition, folded and separated conveniently to make for easy put away.

Like the App, very easy to use and order a pickup, then set a next delivery. Bonus: upon the pickup, a small square of goodies are delivered and are amazing: Blonde Butterscotch Brownie or the Raspberry Chocolate Brownie. Truly, the *free* brownie kept me from cancelling more than a few times.
I’ve used the Washio service more than 8 times. I am convinced that it is a timesaver. After all, they come to you. If you drop-​off, no parking hassles, waiting in line hassles, and doing it all over again at pickup. But…
8 Reasons why I won’t use the service again:
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1. All shirts are wrinkled. Probably because the special washio bag is too stuffed upon delivery.
2. Suit jackets are on a normal wire hanger, rather than a suit hanger or pad.
3. I’m not taking inventory when my clothes are picked up, and have lost confidence when I’ve received other people’s garments.
4. Never the same ninja driver twice. Whether at pickup or delivery. I’m at a skyrise with special parking in Century City, and each and every time I get a call for instructions.
5. 4 texts for arrival by Washio. Irritating.
6. The prices keep rising. I’ve used them for about 3 months.
7. Minimum order, and you are charged extra.
8. A tip is expected, albeit maybe normal for a delivery service.
In summary, service is very nice and accommodating. But this is not the savior for the service.

Super convenient service for those on the go, those who don’t have a car (although if you’re in LA this prob doesn’t apply), those who don’t want to drive (prob more applicable), and hermits who don’t want to leave their house and just keep on gaming.
You can set up multiple locations on their app, for them to pick up or drop off your clothes, which is also handy. You can also set the times for pickup/​drop off, and see where your ‘Ninja’ (delivery person) is. The 2 times that I used it, the Ninja’s were right on time.
Now the bad news. When I got my dress pants back after requesting dry cleaning, they came back smelling like a damp mildewy towel. Gross! So I had sent them a message and they came back to redo my pants. This was inconvenient, especially since I gave them most of my pants to dry clean expecting them to be returned clean. I had to go 4 days without my dress pants and was stuck wearing the same two pants to work over 4 days.
Additionally, the service was not a 24 hour turnaround time as advertised. It was 48 hours.