CVS

Never again. Worst pharmacy in the area. One pharmacist on staff at dinner, wait 40 minutes, don’t have medication. Call next day to transfer prescription, get an attitude on the phone. They must be overwhelmed to be that bad, undedstaffed or very disorganized. Complete mess. Went to rite aid and everything was done in 10 minutes. Learn from them c v ass

I visit this pharmacy every month. Usually the staff is extremely nice and helpful, which is why I go here. The pharmacists always call my insurance company to work out my refills for when I’m traveling.
Most recently, Heather (who is a CVS technician) answered the phone to help me fill a prescription. I asked the same insurance question and she refused to call the insurance company for me. She said they never call the insurance company and I had to do it. I explained that this is always done for me and she just refused.
I asked her if I can get the refill today.
Heather said «I don’t know, are you going to call your insurance company?» She was extremely unprofessional.
I asked to be transferred to someone else and luckily I spoke to Maria, a pharmacist. Maria gladly called the insurance company for me and helped my situation.
I recommend using this pharmacy, but if someone named «Heather» answers, I’d asked to be transferred to someone else.

There photo department has to be the absolute worst. Recently they had a security breach and the online site was down for at least six months. When things were back I figured I would give them another try because it is right by my job but it’s just more of the same old horrible service. No one there knows anything about the photo department, I order pictures and go to pick them up and they tell me I never placed a order, and I go back to pick up another order and they try to give me the order that they claim I never placed.

A visit to this branch has convinced me never to patronize any CVS for the foreseeable future. I should have read the previous reviews and used the time wasted — due to the incompetency and rudeness of a floor employee, Nisar, an older, heavyset man, and a manager, a young, short man who said his name was Yasir (please forgive any possible errors in my spelling) — to just go out of my way to another drug store! Prior reviews have mentioned unacceptable conduct including a manager arguing with employees and using foul language in front of customers, not to mention many instances of indifferent, discourteous, and even hostile treatment of customers.
My experience fit that pattern, At approximately 8:45am today, Wednesday, November 4, 2015, I approached the front registers with two small items to pay and get on my way to the office. Nisar was in the general area of the registers but did not acknowledge me in any way, so I tried the self-​checkout, which, like prior reviews mentioned, interpreted almost every action as an error and after two instances of the self-​checkout machine freezing and claiming «assistance is on the way» (which it wasn’t), I actually had to approach Nisar and ask him if I could just pay at a regular register because the self-​checkout was unnecessarily problematic and time consuming. He simply didn’t respond to my question and, appearing displeased that I had approached him, just fiddled with the self-​check out, which continued to experience errors and ultimately wouldn’t accept any form of payment. Only after the manager on duty, Yasir, happened by during my subsequent protests that this was an unnecessary waste of time and I would appreciate an actual response to my requests to just check out at the cash register, did Nisar relent and walk over to one of the cash registers. I explained to Yasir that it was unacceptable that the other employee, Nisar, inexplicably ignored my repeated requests to pay at the cash register and wasted my and his time so unnecessarily. Yasir could only muster an answer befitting a defensive child, «well, I wasn’t here for that, so I don’t know.» I asked him if he cared what customers thought and what if some of us would simply stop shopping at CVS altogether due to such conduct, and he gave one curt «I apologize for the inconvenience» and «have a nice day» and walked away. Nisar then chimed in, «it was no big deal.» I presume CVS doesn’t bother with online reviews and such, so I will be researching how to submit a complaint and urge them to invest a few dollars in employee training programs. I have a feeling a lack of training and resources accounts for at least some of the consistently bad conduct of store employees.

The website said they had an item in stock and they didn’t have the item. Drove way out of my why relying on the websites accuracy. Big thumbs down CVS!

Use to go to this pharmacy to pick up a pain medication. Heard tons of stories about people drug profiling people as in a chronic pain illness can’t happen to someone that is young and looks on the outside healthy. So the pharmacist drug profiled me. I have gone in to get this medication I have another friend who is in a wheelchair physically and exterior looks handicapped and in pain. I went in to get it refilled and had the written rx we are currently unable to get it and I had to go to another pharmacy that did and still does have it. My friend went in the same day less than a hour later. Sir let me check was there response and guess what they filled it that day for him but the same kind and amount for me they didn’t have.
These people are terrible picking and choosing who they help and who they don’t. I would and will never go here again. Especially with there stupid checkout process. Got a bag of chips there is no one able to check you out and of course this damn place forced me to use the machine self checkout which had a issue I started to freak out o hate machines luckily the guy was nice and just said here come to the checkout I’ll do it. He even stated he hated those damn machines. One of there own employees just the worst cvs

Newsflash to the creepy manager who always seems to be working here: Women didn’t come to CVS to talk to you and we especially want privacy when shopping for feminine items. To be more specific: Don’t bug us when we are in the tampon isle! No, you can’t help us with this selection and we don’t want you lurking around us while we make these purchases.
Please, have an ounce of awareness and don’t pester us. I didn’t come to CVS to be chatted up as if I were in some skeezy pick-​up bar; I came to grab some stuff I need quickly and get on my way. You should be able to tell which customers want to be talked to and which don’t by their body language, level of eye contact, etc.
It would be awesomely convenient to just be able to roll into this CVS location and get what I need quickly, but sadly the self-​checkout barely ever works without needing to call creepy manager guy over to help. Ugh! I’m getting tired of hoping its this guy’s day off every time I need a refill on dish soap (or God-​forbid, tampons).
Two stars (rather than one) because the deals here can be great when you earn their coupons and the selection of hair care and other beauty products is one of the best as far as drug stores go.

I don’t understand why this CVS gets such a bad rap. The organization I work with holds a free clinic on Olympic, and in the midst of a temporary pharmacy crisis, we have to go to chain pharmacies like CVS to fill prescriptions for our patients. There is quite a bit of parking on the side (there is an additional lot behind the one directly to the right of the pharmacy). Inside is clean and well-​organized, with the pharmacy in the back. The pharmacists there weren’t extraordinary, but they were patient in working with me to find the least expensive version of a particular antibiotic. This pharmacy was the closest to our clinic, and it definitely got the job done. No complaints!

This CVS is always swarmed with bums and I started to feel unsafe. Their pharmacy department takes forever and they never follow up on prescriptions. They messed up on my insurance and it was the biggest ordeal. I highly recommend not going to this location.

i never write bad reviews unless I feel necessary. this place has the most unenthusiastic employees. not to mention I can never find help when I need it. CVS must be cursed because whenever I am ready to check out, the line is longer than the one at the welfare office. not that I would know, just saying. this place needs to be gutted and remodeled starting with everyone who works there.

Good variety, friendly staff, clean store! Can’t beat it! I will continue to shop here!

I suppose the employees total lack of enthusiasm about their jobs has to do with working at «The Devil’s Island» of CVS! This must be store that only the worst customer service representatives get banished to.
Last night I called and asked what time I could make an appointment for a flu vaccination. Something they promote. They said they don’t make appointments, despite what the web site says. Ok. What time then? They said come at 8:00pm. While asking the pharmacist a question about the vaccination, I was told to wait in the consultation area, and that she would help me after she had cleared the line behind me. It ended up taking me an hour to get a flu shot. As there is no floor manager to complain to, I had to just suck it up and wait.
Forget asking to use the bathroom during this time. This is the only CVS where customers are banned from using them. I think it’s because of all the homeless, trying to get in.
This CVS Is a disaster.

I have one prescription through CVS because, quite frankly, that’s all I can handle.
I got an automated call on a Sunday morning reminding me to renew my prescription. The following Friday, a person called my home and spoke to my husband who told her I would call when I was ready for a refill. Several hours later, she called again and this time I answered and told her to go ahead and refill it. She asked if I was going to come in that evening to pick it up and I said No. So then she asked me if I would come in Saturday to pick it up and again I said No. I told her I would pick it up on Monday.
I went in Monday and waited in line only to be told that they were out of that medicine and would have to order it. They told me it would be in on Tuesday.
So I went back on Tuesday and stood in line again only to be told they had it but couldn’t give it to me because their computers were down! What???
Went back today, Thursday, and was finally able to get it.
Honestly, dealing with CVS is just a pain in the butt. If they didn’t offer the bulk discount, there is no way I would go there but my insurance company only does this discount through CVS so it’s either deal with it or pay 3X as much.
CVS is just a hot mess.

I stopped by today on my way home to pick up a few snacks for a buddy’s going-​away party — pistachios, almonds, nuts, etc.
After I got home I found that several of the «Gold Emblem — Wasabi Nuts» cans hadn’t been sealed properly and were all wet and clumped together.
I called the store and asked to speak to the store manager, but a lady named «Christina» said she was the supervisor and she would «help» me.
Well, the only help I received was a curt «come back to the store», to which I replied «I don’t have time to drive back to your store — why can’t you simply issue a refund?». I thought this was a perfectly reasonable request. After all, we are talking about $ 10 in spoiled merchandise, not a $ 1000 television set.
But, anyone reading this can probably guess what comes next: «We can’t do that — company policy».
Well, here is my policy. We live in the year 2014. If you can’t issue a refund for a small dollar amount for spoiled product — which you can easily verify yourself by walking over to your shelf of tainted merchandise and opening a can of your own CVS house brand (!) of almonds — then you, CVS, have not earned my business. Or the business of anyone else reading this review. After all, we have many alternatives to your stores.
Shame on you, CVS, for not taking ownership of this problem and fixing it when you had me on the phone!

This is a review on Victoria, one of the helpers in the pharmacy section.
Victoria is extremely rude and condescending, she has terrible people and communication skills. She is not helpful at all and creates more issues than necessary. Avoid her at all costs, she’s a nightmare.

A lot of homeless people begging in front. The store is kinda clean, the staff are relatively friendly (especially for having to deal with the weirdos that come into this location), and there is a decent selection of items for it being a smaller store.
They go to the extreme when promoting the self-​checkout, sometimes not even having the regular checkout open at all. It takes forever to get thru the damn line, and if you’re in a hurry — go elsewhere. It’ll only piss you off if you get stuck in this line.
Parking lot is tiny, and sometimes you’ll need to cross over the alley in the back to the overflow lot.
The pharmacy staff is friendly.

Lisa and Mercedes at the pharmacy are A+. I was a real pain in the butt getting a discount on a prescription, and they did a great job and worked hard to call various companies to get my discount. Thanks ladies!
Tom

The pharmacists here are all really great. Despite it being usually a very swamped pharmacy, they always keep their cool, and never compromise their great customer service. And they are extremely informative and helpful. Even if it’s not about your prescription, they are willing to answer any questions you have regarding all medications, and will recommend over the counter meds. They will actually walk you to the aisle where it is located! Now that is great service!
4 stars only because I think they can use more help. If you go between 5−7pm, there is usually a long line and the staff their seem overwhelmed! The customers in line seem very frustrated. Rightfully so!

I had the unfortunate privilege of stopping by this CVS yesterday (01-​05-​2013). I was looking for a place to use the bathroom and kill sometime before a business meeting when I spotted this CVS. The one plus I was that I was able to find parking quickly. As I exited my vehicle I observed how dirty the parking lot was. If you CVS have a store that has a parking lot you should send your employees to clean to up but that was not the case. The parking lot looked as if homeless people were using it as a bathroom & shelter when this business was closed. As a matter of fact as I was walking to the front doors of this CVS a homeless woman asked if I smoked, I replied ‘Hell no’ and continued walking.
As I entered this CVS I noticed that the inside of this CVS was no different than the outside. The inside was almost just as dirty, stained carpet, nasty looking employees that may or may not be smarter than a box of rocks. I asked one employee where the bathroom was, before I could finish my sentence he replied ‘It is closed.’ The employee asked someone who looked like a manager because the expression on my face was pure disgust, the manager said it was in the back of the store, through the double doors and provided me with the code. The bathroom is located in the stock room, a sign leading into the stock room said employees only and any person not wearing a badge will activate the alarm. Based on the looks and the state of this CVS I figured this level of Security here was just a bluff, I was RIGHT!!!
I walked into the bathroom and found garbage scattered all over the place, graffiti scratched into the mirror, on the sink, on the toilet & on the door. I used the bathroom and used a paper towel to turn on the water, dispense the soap and open the door to get out of there.
I was going to bring this to the attention of the manager but when I walked back up to the front of the store the manager and several employees were in a debate in front of customers in regards to the schedule and dropping expletives. I found this CVS disgusting, classless, nasty & foul.
I will not be back. As I stated if you needed another reason to dislike/​hate Santa Monica just stop by this CVS and you will find it.

CVS is still terrible, folks! I spent 40 minutes on the phone on hold this evening going between 2 stores in an attempt to transfer one prescription to my new location. Each store told me twice that I needed to contact the other store to complete the transfer. During my final phone call, the pharmacist hung up on me. Still no prescription transfer.
CVS has the worst customer service of any national chain I have ever experienced.