B & G Automotive

My car broke down in Santa Fe on a move from Florida to Oregon. B & G is the only AAA recommended auto repair shop in town. I had my car towed here for repair. They did take care of me overnight and got me back on the road the next day. As I was driving through California, my car started having the same problem as when I was in New Mexico. I pushed through to Oregon and drove it straight to the dealership in town for further repair. It turns out that the part that B&G installed was defective, and had to be replaced again.
Here’s where the problem began. I contacted B&G, and spoke with the owner who told me that if I mailed them the bad part, he would refund the cost of the part as well as the labor charge. I followed his instructions, luckily with a tracking number from USPS for delivery of the part. At first, they denied having received the part. Once I provided them with the tracking info, they said that it finally arrived. Then I was told that the refund could not be processed until the manufacturer of the part confirmed that it was defective. After repeated phone calls, confirmation was received. Then I was told that they needed to process the refund, and I would receive my check in two weeks. After that time had passed, I began calling again to find out where my check was. At this time, they either didn’t answer when I called, or picked up and hung up the phone without answering.
At this time, I reached out to AAA to advocate for me. They contacted the garage owner, who told them that he had mailed a check that had never been cashed. After two weeks of dealing with AAA, he finally mailed them a check which was then forwarded to me. When the check arrived, it was for the cost of the part only, not the labor — which I was told by the owner would also be refunded.
In total, this experience took nearly three months. Over all — a terribly unsatisfactory experience. I do not recommend this garage, as they do not stand by their work.