First Entertainment Credit Union

This is not the first amazing review we have had the pleasure to write and really there should be many. WE LOVE OUR bank! WE LOVE the people. We have had many many issues that have come up recently that the staff took their time to figure out. Not only did they solve our issues they helped us achieve more than we thought we could! We had basically no credit from being out of debt… Megan Armstrong has not only helped us build that back up a bit she has gone above and beyond for us on car loans with decent rates, personal loans, and personal lines of credit to help get us back where we need to be! SHE IS THE BEST!!! Kasha the Santa Clarita branch manager is amazing and very caring! She took her time with me and many phone calls and solved an issue we were having with our bank card. Dacia, the one who takes care of loan paperwork… Stayed late one night to get our car loan through so that we would have a vehicle to drive the next day! She did not have to do that, but she did because she knew we had an urgent need…
My fav person though is Charlotte… she is a teller that cares! She is ALWAYS happy and helpful, in fact if it weren’t for her, I would not have known about personal loans, lines of credit ect… I adore the staff… Thank you for all you do!!!
Brandy Gibson :)

Great place

The best service ever. Dacia is very helpful, responsive and courteous. The hours are great and I always can get out very quickly. I refer everyone that is eligible to join.

As a general disclaimer, I dislike giving negative Unilocal reviews. But today, I experienced a brand new low of customer service at the Santa Clarita branch of the First Entertainment Credit Union.
A couple weeks back I called a phone rep and asked if I could cash my tax return checks at this location. (I am a co-​op member) I was told that it wouldn’t be a problem if I came in with the check. I thus came in with my federal income return check, cashed it, the teller was friendly and helpful and there were no problems.
Today I came in w/​my CA state tax return check, asked to cash it– making the funds available — and was told that’s not possible. I then ask why and the teller said «I don’t know, that’s our policy with co-​ops.» I explained my past positive experience, and asked to speak with a manager. What happens next is beyond baffling.
The teller goes over to the manager, spends approx. 10 seconds with her and comes back and says the manager can’t come and talk to me. I ask if anyone else can help me such as a customer service rep. The teller says no one is available. Then the manager shouts over to her — something along the lines of «Do you need me to do something» and the teller says no. Weird, because yes she did need to come over. I asked if she could come over? I wasn’t sure if the manager was trying to make it appear as though she had it handled, but the teller clearly wasn’t interested in helping me. At this point I had only been chatting with the teller for maybe 4 mins and even though there was a line of patrons waiting, I had also waited patiently for my turn through much longer conversations than the one we were having. Then the teller informs me that I can call my home branch and ask them to help me release the funds. I ask the teller if she can call the home branch on my behalf, she says no. Then the manager Ms. Reed walks over to us, and tosses her business card on the counter, looks at me without saying a word and then walks away. I am completely blown away.
I have had several different customer service experiences — and this is definitely the rudest encounter I have ever had, especially by a manager of the business no less. I also want to state that I spoke to the teller in a calm, low tone the entire time. After the odd and frankly mystifying action of the manager throwing her card down in front of me and glaring at me, the only thing the teller could do was tell me I can continue to wait off to the side, as the manager was doing a wire transfer? What? The teller’s entire goal was to get to the other people in line. Period. Furthermore, I have never experienced a manager, who instead of bettering the situation, actually made the customer service experience much worse.
I am new to Santa Clarita and was really looking forward to having a credit union branch near my home, and after today, I am beyond disappointed in the lack of respect, consideration and communication shown to me personally by the manager of this location and her team. Everything about this encounter was bad.
The reason why I am surprised (besides the obvious) is that at other FirstEnt credit unions I have worked with would make attempts to answer questions and resolve the issue. For many years I went to the First Entertainment branch on Olive in Burbank and enjoyed every visit and was never hurried, or treated with disrespect.
To the manager — Ms. Reed — and the teller I worked with today — please take a page from other people who are successful at customer service and realize that if someone calls, is told one thing, and leaves work to come into the branch they are expecting at the very least to have their questions answered or to feel as though staff is making attempts to answer their questions, and resolve the issue. Today you and your staff did none of the above.

After 15 years of membership I got screwed. This seems to be the motive of operation when you read the other Unilocal from other locations. I did my personal and my business banking here. Underneath the smiles of the tellers this Credit Union treats their employees and their customers like shit. And it’s very evident in the way they handle certain situations. They have made some stupid decisions and wasted members money. Constantly moving to Santa Clarita branch, shared banking and locations for in adequate parking for motion picture vehicles. Entertainment credit union should act as a entertainment Allied. They don’t promote businesses and entertainment business they don’t understand the needs of its members who work in the entertainment business. Such as when we went through the strikes in 2008 it impacted a lot of us and the loans we had with the credit union. They were unwilling to work and cooperate with us and adapt to the situation at hand in our industry. I was asking and hoping for a life ring instead they handed me an anchor, and I sank. I had a thriving business, my credit score was 870 with thousands of dollars pumping through this bank and all I got was an Anchor. When things got rough I figured it’s easy to talk to somebody and work things out, not the case here at first entertainment It’s all about the money. One of the things that threw me over the edge was when I was talking to somebody in authority over the phone and they kept calling me «Brian» wtf! This is not the first time somebody wasn’t paying attention to my needs how unprofessional this company is! Unbelievable. I even reamed her ass over the phone, she was shocked I caught her self then she proceeded just to read a script and be a drone. Not even an apology and that’s where the turning point. I have recently pulled all my accounts my children my personal and my businesses from first entertainment credit union. The best part of this is I found myself a small local credit union who is more than willing to bring me in that has a great business package, student package for my kids terrific parking and no shared banking. I may be getting 4 (±) million Dollars soon and they’re not going to get one stinking penny of it. Lol! Since you’re supposedly in the movie industry, guess where this line came from” Hasta La Vista Baby” you’ve been Terminated !!! Evil laugh”

Great customer service .
Very helpful .
Very happy .
For sure I’ll tell my friends. And it was fast .
I did not have to wait in line .
Dacia she is greAt.