Aaa Automobile Club

Where to begin… I’ll start with the end, lawyers will be involved with this office. They failed to insure my correct vehicle for a YEAR! They have multiple notices in their computer showing I went in SEVEN times to get my car switched and it never happened. Only happened when I refused to pay them until they got it corrected. They re write my policy reinstating a previous rental policy that I did not need and charged me $ 45 to cancel. I buy another vehicle and they can’t get my old one off so I’m being double charged. I have been into this office EIGHT TIMES to get this fixed so I don’t have to pay over $ 400. They are threatening to take me to collections all the while they are showing pure neglect on their part to insure cars properly. I have been promised to have this fixed and nothing is happening. I have been promised to be called back. Nothing. I have been promised to be called with an update. Nothing. So now they will be dealing with my lawyer instead.

My Geico policy went up exorbitantly so I called AAA for a quote. I had a little savings with AAA and decided to transfer carriers. The AAA agent that gave me the quote neglected to tell me about the monthly finance charge. He also quoted me the wrong amount as he had the incorrect address on my quote. My savings did not end up being significant enough to warrant a change so the next time my policy becomes due I will be looking for a new carrier. Make sure when you receive a quote from AAA that they include the high finance charges and that you do not find out when you get your bill.

grumpy. i had to ask rhetorical questions, and answer my own questions and wait for some expression of «yes, that’s right». i have been a member for 40 years, in south orange county. where everything is competitive and on point. step into the new millennium please. this place was oh so 15 years ago. like a dmv, with maps. i just wanted to update my registration address. i pay for the premium service, and rarely use it. make it count, guys!

Great car insurance. They help me out all they way thru my accident. Great insurance

Very poor customer service! I went in just to pay my annual dues/​membership and had to wait over 15 minutes for them to take my money! I eventually left, as there were a number of other people waiting for the very same reason. It would not have been so bad had there not been quite a few employees sitting at their desks behind the counter. In my business, the customer who is standing at the counter trying to give me money comes before my administrative busy-​work. I would suggest a drop box payment system, but I am old-​fashioned and I pay for things with cash. AAA — please address and correct this serious customer service problem on your part!

Dad got into an accident. Annie Sullivan from AAA Oxnard helped us every step of the way. When everything complete, Annie called back to ensure if there is any thing else she can help. This is increadible

While in Santa Barbara, my friend locked the keys in the car. Fortunately for him, I have been a AAA member for many years and knew that the services cover the insured, not the vehicle. I whipped out my trusty AAA card, called and had help on the way within a few short minutes. I love how they send texts frequently to let you know the status of your call: dispatched, on the way, how many minutes to wait, when the truck arrives. It’s awesome!
Alex, the driver, had the doors open in a flash and we were back in business! I will never be without my AAA membership. It’s cheap for the year and gives me the peace of mind that I will have assistance when I need it. Last year, I had a flat tire and also a dead battery. No problem! AAA to the rescue!
AAA, you have a lifelong fan!

The people who work at this office are so sweet! Especially Mary, she explained everything to me about my pink slip, registration, insurance and getting new plates! Day and night compared to the DMV. Absolutely the best AAA branch. On and no wait time at all!

AAA is a pretty good Insurance company.
Each time I come to this branch I have to wait at least 5 minutes to see an Agent even if they are not doing anything. Their DMV service wait period is a lot faster.

Couldn’t find a AAA office listed on Unilocal,so we added this one after finding it on their website.
The agency has a front checkin desk but there wasn’t a line. The agents were polite enough, but nothing to write home about. The front desk person seemed agitated with us because we were asking about whether our Northern CA policy would be valid after moving here.
It looks as though this office has a variety of services, including a travel agency. We worked with a sales agent for auto insurance.
Overall an okay experience, but nothing stellar. No one we worked with was particularly chummy. –1 star for a really outdated and sloppy interior appearance… lots of stacks of papers in cubicles, things look a little disorganized for being a major branch office.