Alan P. Chun, DDS MD

Called Dr. Chun’s office today to schedule an appointment to have my last two wisdom teeth pulled; my other two wisdom teeth were emergently pulled a couple of years ago by Dr. Chun and his dental assistant Anna Marie. My experience was as good as could be expected given the circumstances and Dr. Chun and Anna Marie were very professional with a personal follow-​up call from the doctor, so I thought it best to return.
Stephanie answered the phone today and seemed helpful until she told me that I would have to come in for a consultation. When I questioned her need for a consultation because I wasn’t required to do this before, she did not have a direct reason other than discussing medical history and then she reassured me she knows what she is talking about because she has worked for Dr. Chun for 15 years and this has always been his policy. Apparently this was not his policy when I showed up two years earlier and had my wisdom teeth pulled the same day without a consultation. Thank God Stephanie was not a part of my experience on that day. Then she asked why I need to be seen. I told her I wanted to have my two remaining wisdom teeth extracted. She told me that my records indicated I had my two upper wisdom teeth (1 and 16) pulled. I told her that was the wrong information; I had my two right side wisdom teeth pulled. She was insistent about her documentation being correct. I guess she really thought I would not know which teeth I had remaining in my head. Then she told me she was going to have the doctor speak to me about his policies and immediately put me on hold. I hung up the phone because I didn’t need to speak to the doctor or waste his time for such silliness.
I called back a few minutes later and Anna Marie answered the phone, I recognized her accent. She was very sweet to me on my first visit so I was hoping to get a little further. Unfortunately, after hearing my reason for calling she put me on hold for four minutes and then came back on the phone to tell me that, «the doctor was not willing to meet my demands.» I asked, «what demands? Did I do something wrong?» Anna Marie told me she was not too sure what happened because she didn’t hear all of the conversation but she was clear that I was not going to be seeing Dr. Chun to have my wisdom teeth extracted. That was the end of our conversation.
I called back a few minutes later to ask for a copy of my medical record with the incorrect information documented but no one would answer my call. Call my regular dentist and learned that a letter was sent to them regarding the extraction of my wisdom teeth with the wrong information being provided. Whether Dr. Chun decides to doctor his documentation or not remains to be seen.
That is my story and this is what our experience in healthcare currently is. We have to get through the receptionist who has worked there forever and whatever she tells the doctor is what really happened and the patient can be whatever Stephanie wants them to be when she is having a bad day. Oh… wait a minute, according to Unilocal,Dr. Chun’s «receptionist» seems to have these days often and I assume we all are talking about the same person. Gone are the days of a warm and friendly reception in a medical office because nowadays you can’t find this anywhere. Healthcare professionals and their receptionists don’t care about you (they care about covering for each other) and clearly they are not going to lose their job for not caring about you if they have been employed for 15 years by the same person with terrible reviews on Unilocal.What does that say about Dr. Chun? And what does that say about every person who has had a bad experience with Stephanie and has not said anything about it? Well, I have to Unilocal and this oral surgeon’s office will be getting a copy of this posting mailed to them along with all the other negative posts about this one «receptionist».
BUYER BEWARE, bad receptionist, questionable doctor, great dental assistant!!!

Worst DDS and worst receptionist ever had. I was referred my general Dentist to see oral surgeon. Caused by lots of pain and infection. This office lady did not asked anybody slightly Dr. By herself judged my situation, told me call physician !! Terrible unprofessional customer service ever had on Medical field. I little be think sorry such a Dr. Who has poor receptionist but Dr. Should have some sense to hire the people.
Dr. Should not give the medical authority to diagnose the patient over the phone to the receptionist !!

Got a call from a collection agency reaching out on an unpaid invoice from 2012!!! It’s 2015! Not a single phone call ever made to our home regarding the unpaid claim from Dr. Chun’s office. The point of contact at his office was rude and condescending telling me I should pay more attention to my mail! It’s unfortunate because Dr Chun was great, however his office staff is horrible. We’ll get a referral to another office from now on.

I recently had Dr Chun fix some work done by another dentist.
He and his team removed 2 residual roots in my lower jaw.
They were well organized, communicated effectively and I am feeling great only 2 days after oral surgery.
I was referred to Doctor Chun by my in laws who have relied on his services for over two decades.
If you have to get oral surgery done,
This is the guy you want doing it.
Thanks for a job well done!

Very rude! Very pushy! I was a Dental Assnt for many years, and I completley understand Dental Procedures. He was talking down to me, the entire consult appointment! I left his office feeling very stressed out! His bedside manner sucks!

Dr. Chun is a skilled Oral Surgeon. I went to him for a tooth extraction, which was quick & pain free. Dr. Chun even called me later that evening to see how I was doing. The only reason I didn’t give this business 5 stars is because the receptionist mis-​calculated my portion of the payment. When I received the detailed invoice from my insurance company, I realized I had over paid & contacted the office for a partial refund. I was told that they could see the insurance payment, but they had not received it yet. I was advised that once the insurance payment is received, a check would be issued to me for the overpayment. When I hadn’t received my refund three weeks later, I contacted the office again. This time I was told that they received the insurance payment & they would issue a refund to me «when they get a chance». It has been a week since my second call & I have still not received a refund. Keep in mind, they won’t perform any work on you until you pay in advance, however they don’t seem concerned about issuing a refund when it is due. A similar thing happened at my general dentist’s office. I called that office when I got the detailed insurance invoice, and I received a refund in three days!

i hope there is no star.
worst dentist!
rude and arrogant!
please do not go to this office.

Really disappointed to have to write this review. We met with Dr. Chun and his staff to get my son’s wisdom teeth out. All seemed great. Staff was nice, Dr. Chun tried hard to relate to our teenager and we were all set to go. They checked the insurance and although it was going to be expensive ($ 1000) the staff explained this was because we had hit our annual limit. Bummer, but insurance companies suck, right?
Then we happened to talk with a neighbor who said they were able to get a much better deal from their insurance provider by running it through their medical plan because the teeth were «impacted».
Started to ask Dr. Chun some questions. Can we use medical plan instead of dental? Are there other ways to reduce the fee? Got a lot of insurance jargon and runaround instead of answers, like they were trying to hold back information. So this got me even more worried and when I started asking direct questions about the insurance, it turns out they were not a covered provider with my insurance, and as a result didn’t have the option to bill medical or use some other allowed strategies to get my out of pocket cost down.
They knew all about these other strategies and instead of being honest and saying they didn’t work with our insurance, they hid behind jargon and told us the best we could do was pay $ 1,000.
If you choose to use Dr. Chun, please do so at your own risk. We have no complaints medically; we found him by recommendation and have never had any reason to doubt his expertise. But apparently Dr. Chun and his office staff feels it is acceptable to look you in the eye and lie and charge people ten times what they need to pay.
Like I say, really disappointed to write this review. It could easily have been a very positive experience.

Not at all surprised to find that he has 5 stars, this man is amazing as is his team there. I would recommend him to anyone needing oral surgery, he is very kind, honest and caring. He was very thorough in explaining everything, and I felt very comfortable after everything was done. Then, he gives me a follow up call at 815pm to check on me, I was pleasantly shocked at this! If I am going to pay someone my hard earned money to yank my teeth out, he is the man!
Also, his assistant (feel terrible for not remembering her name, but she has a nose piercing) was just about the nicest person I’ve ever met. I was a little nervous going in and she couldn’t have been sweeter, calming me down. Give her a raise, she deserves it!

I had a tooth extracted and bone graft. I always dread the experience of going to the dentist and have a very low pain threshold. I have to say that Dr. Chun made the experience much more manageable than I could have ever asked for. He explained everything in detail, answered all of my questions, gave me options and followed up to make sure I was okay the evening of the procedure. I plan to use him when my kids have to have their wisdom teeth extracted and I’m very picky when it comes to my kids.

I had an Apeco, 4 Wisdom Teeth extracted in my late 40’s and my teenager had her 4 wisdom teeth extracted. Dr. Chun is an extremely professional Oral Surgeon and MD. Dr Chun has a very warm and professional office. His staff is very friendly and customer service oriented. Dr Chun goes to great lengths to ensure you are informed in your procedures, your options and discusses your questions and concerns at great length. Together you come up with an anesthesia and surgical solution that is comfortable for you and solves your problem. Dr. Chun is very careful to support you in any way if you have reservations about going under anesthesia, offer you alternatives, and keep you comfortable during your procedure. He follows up personally the night of your treatment by telephone, and responds immediately with phone calls back or appointments if you have follow up questions or concerns. All the procedures we have experienced have gone well and the healing better and less painful than expected. I highly recommend Dr. Chun and his staff for your oral surgery needs. EP, San Ramon

Dr. Chun is a great guy. I just had some major dental surgeries (including 2 teeth extraction, temporary anchorage device, impacted tooth exposure, bone grafting… you name it… He did all the work in only one session, and I healed very fast. He is a great character, friendly. He makes jokes and makes you feel very comfortable. In my first visit for consultation, he spent 2 hours with me going through the x-​rays, explaining different treatment options and he was very thorough. He answered all of my questions. His staff is also very friendly. Overall I had a great experience.

Ten years ago I had the joy of needing 4 teeth extracted to assist with my orthodontic treatment. I was referred to Dr. Chun by my orthodontist and I cannot say enough great things about him. The surgery went very well, I don’t remember anything, and best of all NO SWELLING! I have heard horror stories about pain and swelling so bad you look like a chipmunk. Not me! Dr. Chun was very kind and his office staff worked with my insurance to have the entire procedure covered. I would highly recommend this office for any oral surgery needs you have.

I went to Dr. Chun for a consultation when the Endodonist I was using was worried about tooth loss and infection. He is a wealth of knowledge, and the voice of reason. I now have a great resource when the need for dental surgery arises.

My son had to have four baby teeth pulled over the course of a couple months. We had originally planned to go to our regular dentist, but she recommended that we go to Dr. Chun for a much more pleasant experience. She was right. My son – he of zero pain tolerance – made it through both procedures with flying colors, thanks to Dr. Chun’s good work. The office staff is friendly and helpful, too.

So, my parents, wonderful people they are, blessed me with crappy teeth. Not only is my mouth too small for all the teeth I own, but I was also born with a few teeth missing. Genetics suck!
Thanks to Dr. Chun, I am several teeth lighter, and I set off the metal detector at the airport. Dr. Chun pulled my teeth, and it was not half as bad as my friends described it to me. He also iserted metal posts into my mouth that are for my implants. He did a great job, and I recovered quickly!