Graf Van & Storage

Terrible. Mr. Irving promised us four men for eight hours for a move in the Santa Rosa area around Wednesday, May 20, 2015. We told him in advance that we had a large, heavy (~1,000 lbs.) safe. He told us that he had the right equipment (safe dolly/​jack) to move the safe. The crew showed up about a half-​hour late. The crew worked for four hours, instead of the eight hours I was promised and for which I was charged, and did not move the safe. Mr. Irving complained that I did not tell him how hard it would be to move the safe! What?! Anyone who is was half-​way competent — not to mention honest — would not lie about having the right equipment to move a heavy object, about which he’d been fully informed. His crew could not physically lift the safe without a safe jack. Of course not! How stupid! Why would anyone try? He endangered his crew’s safety, lied to me, and defrauded me regarding our contract. When I complained to him, Mr. Irving was completely uninterested, and said that all of his reviews (Graf Van & Storage) were great. Well, now that I’m looking at various reviews on the Internet (and this Unilocal site, in particular), I see that that was just another misrepresentation. Other people have apparently also been defrauded by Mr. Irving. I see a pattern in the reviews when it comes to sticking around to finish the job, and also regarding moving heavy objects. He also misrepresented how close he was to our location. Don’t waste your money. Look elsewhere. Do not hire Graf Van & Storage.

We just moved /​combined our two households (recently married) — from the Bay Area (SF) to a small town near Ashland, Oregon. It was a HUGE move. To save money we packed ourselves (we’re good at this).
However, the entire move WAS blessed by the tremendous staff and workers from Graf Van and Storage. Their estimator was totally professional. He assessed the weight of our move (both an 8×40′ container AND our whole 1,300 sq.ft. apartment) within a hundred pounds of what it turned out to be. Lots of movers do low-​ball estimating and then nail the customer when the ACTUAL weight (in our case, at the CA/​OR border) comes in much higher. Professional, accurate and HONEST — that’s Graf.
The moving-​out team was: careful, efficient, very smart, personable and even funny at times (which helped our sanity). Tony Perry was the on-​site supervisor at both ends; we can’t say enough about HIM: VERY together, a pro, on top of everything from start to finish and very kind. Out of a 17,000 pound load, the glass in ONE single picture got cracked. That is ASTOUNDINGLY good moving. (Yes, we packed well, but the staging of the van was SO intelligent). The moving-​in team (also led by Tony) was also careful, efficient and had great ‘work ethic.’ What more can one say?
We’re in our late 60’s and early 70’s. This move was exhausting for us (self-​packing), but Tony and his two crews were a godsend. Regarding the bad review on this site, I really think that we get back from the Universe the energy we put out there.
For, with ANY mover (or other vendor), if you’re polite, thorough, a good communicator and VERY pro-​active YOURSELF (i.e., as the customer, TAKING RESPONSIBILITY for the project) — then any good vendor will shine back, as part of ‘the team.’ The teamwork we assisted with AND GOT BACK from Graf was outstanding. The March (bad) reviewer appears to me both inexperienced and judgmental. News flash: paying for packing is VERY expensive, whoever does it. FIVE STARS to Graf.

Been meaning to write this review for awhile, but it takes awhile to recover from moving ! Graf Van & Storage was a lifesaver for me. I did alot of research in the Sonoma Co. area regarding movers and found many wanted weeks of advance notice, deposits, very rigid about changes of any kind… or were simply unavailable because I had not scheduled a month ahead of time.. Graf worked with me and made moving easy. I scheduled the move 2 weeks before and they went out of their way to help me in numerous ways. On moving day, the 2 movers were outstanding. Clearly not their first rodeo! They were very careful packing and unpacking an entire house and relocating my stuff to nearby Granny unit. They were willing to do exactly what I asked them to do and did not have any attitude about my requests. I would recommend this company with confidence and would use them again (hopefully not for a long time!) The best attribute is that both movers had a good sense of humor and that goes a long way on stressful moving day. Thanks guys!

Terrible experience. In the past it was different. Got an estimate to move out of a 3 bedroom apartment with one small closet and no storage locker. Over $ 4,000.00 to Pack, move and unpack. Was told it would take 2 days. By 4 or 5 pm the second day I was told they couldn’t finish and would send someone Thursday (2 days later) because whomever they were moving today (Wednesday) was obviously more important. Couldn’t get confirmation for Thursday because the boss in charge of my job was at a meeting with Kaiser (more important then us working people — global corporations have all the power — ask the President). I asked to be called that evening and got nothing, not even, we will call in the morning when we know, absolutely no courtesy.
Had to start calling today and didn’t hear anything until 1:30PM and was told I was mean to the workers I tipped $ 100.00 each both days — $ 600.00. I was told at either 4 or 5PM the 2^nd day that they were leaving in an hour and wouldn’t finish. Unpacked clothes from dresser and found them on top shelf of closet. Took hour and a half to find pants. Stil have not found tooth brush or tooth paste or anything in my bathroom. Left the place a wreck and I was angry after being told I was paying for a 2 day move and going 4 days and counting. Today I spent from 8 until after 1 emptying boxes looking for stuff I need, in mislabeled Boxes — their job. I asked If I would get a financial break because I am unpacking to make my life live able which I already paid for.
Boxes were labeled incorrectly which caused a tremendous waist of time. Ask the guys 2 or 3 things. Leave coffe out, don’t pack the old place’s remote and whatever I said to them was never written down and ignored. As the customer I was given grief today for getting angry. I did not get what I was sold and my job today became theres. They would not discuss any type of financial reimbursement. I asked if he would drop $ 50.00 of a $ 4000.00 plus job and got nothing but «don’t sweat the small stuff».
In my opinion there are too many professional movers that will treat you with dignity. I can’t give no stars so I gave 1.