AT&T

Andrew was very helpfull as it was his manager.
We had a enjoyable experience and fixed many little minor issues at the same time.
Great job,
Thank you guys!!!

Very crowded not sure why didn’t see any sales going on or people walking out with bags. Must be the season to be busy. I will say it was very crowded had to wait at least an hour to be helped. The workers were hard at work but I did notice a lot of lengthy conversations going on. Also noticed a lot of workers chit chatting with each other after finishing up with the customers before helping the next customer who has been waiting forever Couldn’t figure out how some customers walked in and getting help once they walked in without an appointment

There’s always long wait times whenever you come at night or during the weekends. Which is the only time I can come, like most other people. I would normally give 2 stars but they invested in a seating area within the last two years. Mind you I’ve been going to this AT&T for the last 10 years and they just decided to do this… thank you.

I am only rating ⁴⁄₅ because of the wait period, but other than that I was extremely satisfied. My boyfriend and I made 4 trips to try and get him a new iphone (Apple, AT&T Burlingame, At&t at the Hillsdale Mall twice), and the fifth store we went to was this location on El Camino.
We were very frustrated with how the customer service at the other stores (Apple doesn’t provide 2 year contract anymore, neither does the Burlingame location, and the one at the mall tried to trick us into buying insurance.)
The sales representative that helped us at this location on El Camino was very helpful and managed to fix a screw up the people at the Hillsdale Mall made on my boyfriends phone plan (She processed his upgrade without selling us a new phone and didn’t cancel it).
Anyways, it initially only took 15 mins max for this guy to help us purchase a new iPhone and was really nice and helpful.
Do not go to the one at Hillsdale because they are third party and are rude and don’t know what they’re doing!

Looooong wait time with more than 30 min. The greeter tried to convince people to leave. There is only one person helping customers. They need more than one person.

Third trip to this store; all with excellent results. First with my newbie urgency needing to know how to make a call, take a photo. Second visit 3 months later, when my smartphone «went missing» (so sorry I hadn’t purchased the recommended insurance — my fault) and Matthew kindly walked me through my only costly option (to buy out the contract). Then we started again. Resigned to my situation, Matthew put me back on track with replacement phone and new contract.
Today, returned to purchase cell for my brother who needed limited service emergency phone. Joe asked insightful questions and patiently walked us through options.
Again, I came away happy. You may have a wait, but will recommend you go out of your way to get this service.

I had a fantastic experience here. I had probably the most difficult situation ever– I was porting a number from a corporate account at another carrier AND I was preordering a iPhone 6s with a promotion. Definitely could have been a pain, but Maria was a total rockstar! She knows the system backwards and forwards and even gave me her number so I could follow up if there were any issues. So nice, so smart, and so incredibly competent. They should clone her! Thanks Maria! You rock!

Horrible customer service by the welcome girl! Seems so annoyed that there’s a lot of people there… Blame apple then! Disappointing! Expect a lot of people wanting or excited about a new product apple in particular, please be more welcoming and offer information or suggestions even though that product got sold out.

This AT&T store was excellent while Robby Boyd was the manager, he moved on to bigger and better things, so we were a bit apprehensive we visited the store to get info about and international plan for our cell phone.
We were met by Joe, wow! He was informative, helpful, very professional and very knowledgable. Because of his advice, we were able to sign up for a plan that fit our needs.
Joe, without question is an asset to AT&T and an excellent customer service rep.

It is impossible to change something in a single visit, there is always some problem after a long wait.

Tried to get cable and phone service for my elderly father. My father went in and got initial quote, then I called one of the sales guy to confirm and make a change, he said he would send the quote over, never got it, elderly father went back in, still no answers, I tried to go in and see this sales guy, it was a 30 minutes wait. I said screw it. I left a VM for the sales guy — never heard back. I called the main A T & T line and ended up on the phone for 1 ½ hours. The store had the wrong phone number for my dad’s account so had to start all over again. Horrible experience.

I recently signed up for at&t Internet service I want to thank Harry a systems tech who did a great job not only did he make sure it was done right but he went beyond the call of duty to help me with setting up my chromecast which is not required in his job discription that’s great customer service and I really appreciated his time to help me out so thank you very much so thanks at&t at 1200 march road redwood city Larry is a great asset to your company
Theresa

I went to this store to get the new HTC M9. Giovanna helped me with everything. I got a new plan that is more convenient for me, nobody haven’t told me about that plan and they were the first one to let me know. So I’m glad to went to this store, the personal is very nice, and I hope guys to keep this place the same that is now or much better for future purchases. Thank you AT&T

Really bad service. On the phone they said they would price match what an at&t authorized retailer charges for a screen protector but when I walked into store 2 days later, they said they don’t do price match. When I asked why I was given incorrect info over the phone, the guy said thats cos they had to meet sales numbers that day! Seriously, who says that to a customer? They agreed to take $ 5 off the price but I walked out. Very unprofessional and rude service. Does not know to honor commitments.

I have been with AT&T for ove 15 years and was satisfied with the service I have been getting. But lately the service I have been receiving sucks. Went to this store and comparing the customer service I have received last December and my last visit lat week. I think it was the Manager that help me, He’s a little arogant and obnoxious. The way he speaks with customer is a little rude that I have to step out the store before i loose my control to my self. Not very customer oriented.

This place is great. Not sure why there are so many low ratings. This location is a corporate location rather than an authorized retailer (not owned by AT&T) and they can do everything! Knowledgable and friendly staff greeting you at the door to ask you what you need. I went to an AT&T store in Burlingame TWICE and they were no help. I learned on my second visit that they couldn’t help me because they were only an authorized retailer and can’t do everything like a corporate office. I didn’t know there were authorized retailers vs corporate locations. But now I know and will only go to corporate locations!!! And this one is awesome!

Accidentally reviewed another location under this one

PROs: No wait (if you’re adding a line). Good hours. Rep was helpful-​asked twice and found a SIM card I needed.
CONs: Moto X deficiency-​Rep did not know how to reset customized info. He actually told me I needed to go to Motorola which was incorrect.

Because i had to give it a star !! Hillsdale Mall location… All you do is hurry up and wait!!! No eye contact. No be right with you… And now they can’t even open on time !! Happy Sunday wasting my time at AT&T !!
Need to add as all the employees stand their and look at you wait… So frustrating!

I had a really great experience here yesterday!
I walked in looking for a new phone and was immediately greeted by Jessica. She was super sweet, honest, and efficient. She offered me lots of goodies to go with my new phone, but wasn’t pushy if I declined to buy something.
Other store employees seemed very kind and attentive as well. I work in the service industry and couldn’t help but notice a male employee who seemed to have endless patience with an elderly woman who was completely rude to him from the beginning.
I would definitely come back here for any of my mobile needs!