Automobile Club of Southern California

I visited AAA to renew my car registration. Thankfully, I was able to avoid the DMV as a result of my AAA membership. I was told it would be a 10 min wait; it took 35 min. However, my AAA consultant — not the check-​in lady — to register my car was so friendly, courteous, and simply likeable! She made conversation, asked about my day, and was just a delight! I should’ve taken her name down and Unilocaled it! Well, next year I will.
I wish the check-​in process was just as friendly and warm as my experience with registration renewal. Check-​in was DMV-​ish, if you know what I mean: cold and unfriendly. I really do hate saying that, as I’m sure they have a difficult job, but it is NOT the DMV which is why I AAA it! Hopefully, that will change. Thanks AAA!

I really think the lady at the front desk thinks that she is too good for anyone that comes through the door. She has a scowl on her face, and never once looked my way as I waited for over 40 minutes to register my car. I understand that there are only couple of ladies that can do the DMV part, but a lot of us have AAA memberships ONLY so we don’t have to go to the DMV and skip the line by doing certain things at AAA.
I would have waited just as long at the DMV and wouldn’t have to pay the annual membership price. I will say that once I finally got up there, Elaine was very friendly and the service was great. However, i just have a bad taste in my mouth for that AAA, and Ill just go to Escondido from now on to have my services taken care of

So happy I came here and skipped the long lines (waiting with 2 kids is never fun) at the DMV! I got there right at 9:04am as soon as they opened thinking there would be a ton of people. I walked right in, checked in and was called back right away. The rep was helpful and efficient. I was out of there in about 10 – 15 minutes. Thank you for saving my sanity with my kids in tow.

Unless you have unlimited time to spend WAITING, don’t waste your time coming into this office. They are smug, on their best days, rarely helpful and must get paid for the number of members they piss off. Stopped by, with a carload of out of town visitors, on our way to the zoo… to purchase discount tickets. After logging in my membership number, the guy told me he couldn’t sell me the tickets… I’d have to wait for the girl who does that. I sat down to wait. There were probably 10 or more people working in the office and one other person waiting ahead of me. They called his name. I waited… and waited and waited. I finally told the girl at the front desk I just wanted to buy tickets for the zoo and how long would that be? She just stared at me rather icily and said, «Have a seat & someone will be with you as soon as they’re available». Seriously? I said never mind and left. What a joke! Other than not standing in long lines at the dmv… AAA really has NOTHING to offer!!! Even their towing is only for 8 miles with their basic membership! Doubt I’ll renew my membership… I’m certainly not getting anything worthwhile being a member.

On 1÷11÷2012 my battery died. AAA provided a replacement with a 3 year warranty. Today (2÷16÷2014) my battery died again. I had to call AAA 3 times before they authorized a replacement because it didn’t fail their test twice. I’ll let others come to their own conclusion. As for me I regret having purchased a AAA battery.

Walked in 12:30, quickly checked in. Called up soon after and paid my auto registration. Walked out 12:34.
That alone is worth my membership, not to mention all the other benefits. :)

Skip the lines at the dmv, and come here. It took me 15 minutes in and out to do my registration for my new car. You can’t beat that.
Staff is friendly and can help you with anything. All around great

Thanks to this AAA i switched my insurance provider. If you are a AA member still and looking for good service try the auto club in oceanside. There you will find people that are actually knowledgable. Insurance aside, i dont think someone like myself should have to tell the DMV section how to do there job like i do everytime. The short line at this location should be a good indication that most members choose to go to a different AAA club

Came to this location because I was in the area and I needed to change my policy from Northern California to Southern California. The office is located in same shopping center as Sprouts and Sammys Woodfire. I, however got lost looking for this office because my phone kept telling me to go further.
Anywho, after arriving, I checked in at the front and told the reception my situation. She checked me in and said someone would come and get me in a few minutes. I sat down for about 30 seconds and was called. Quick service. My insurance rep. was Ben. He helped me with changing my policy to Southern California, which saved me about $ 100 compared to my Northern California policy. He also helped me with getting my husband and mother-​in-​law a AAA card for roadside assistance and whatnot. He was informative, helpful and easy to talk to. It didn’t feel like I was there forever. He made the process very easy. I just had to hand him some papers (old insurance policy, car registration, ID, and check/​credit card).
Overall, got what I came for and it was painless. Nice people and nice service.

I needed to grab a copy of my registration to present to my daughters school in order to drive on a field trip. The location is in a big mall with many other shops and restaurants. I think the biggest asset that this and any AAA office offers is the DMV access. While they don’t have driver license renewal capabilities, you can always take care of DMV registration and not have to deal with the lines and wait of the actual DMV. For me, I’ve also used their travel services as well and have been very pleased with the service. Insurance services are also top notch and relatively low cost.

AAA miscalculated my auto insurance policy and had to meet with sales agent, Brian, to review and obtain new quote. I received another member’s policy FOUR TIMES even after I told Brian the problem. My revised policy was finally received… in Word Perfect! I escalated the problem to the branch manager, Mike, who shook my hand extremely hard. Mike showed me the member’s private and confidential information on his own computer! Mike said «just delete those private and confidential emails and there should be no problem». Mike shook my hand again very strong, like a vise, pain that lasted a few hours. Mike’s actions were extremely inappropriate and unprofessional. The revised policy (done by Brian) was again incorrect and another revision was required that saved me over $ 300 with an AAA sales rep.
I am a woman, senior and 38 year AAA member… and being treated by AAA like this should have never happened.