Star Rooter & Plumbing Inc

Awesome customer service. The lead plumber Julio came out and identified the problem, fixed it and was in and out. I would highly recommend their services to friends and family.
Lawrence.

Paul Castillo was great. Easy to work with, ahead of schedule, and good natured and professional. I will call them next time I need a plumber.

Having to replace a sewer line is awful, however the team at Star Rooter made it seem easy. They were prompt for our scheduled day. Everything went as described during the estimate consult. I cannot rave enough about how clean they kept everything. No mess for us to clean up. The team was very nice and informative. I will definitely use them again if ever needed. I highly recommend them.

This review Edwin J. Star Rooter & Plumbing has done several jobs for Edwin. He will come day or night, anytime he has had plumbing problems. Paul is extremely knowledgeable, and helpful. Always gives a fair price and quality work.

I was very pleased with the service I received from star rooter. I phoned on a Sunday evening as we had returned from camping and the drains were running slow. My husband opens the clean out drain outside of our home and found it was clogged. I called other companies and they said they would come out and take a look then give an estimate. Ugh. I know what the problem is and just needed a snake put down the main clean out to the street. So when I called Star plumbing the gentleman said he would have the on call plumber contact me, I thought oh boy here we go. Surprising Felix called back in a short time and told me he could be there within an hour or two (he was at another job) and told me how much it would cost to snake it. He arrived on time, professional and polite. He snaked the drain and he was done in about 15 min. Price was great for a Sunday evening after hours call. Very pleased and thankful! Will definitely use them again.

A few months back i had a blocked sewer line and i called a few plumbing companies to come and diagnose what the problem is and give me a quote.
Star Rooter was the first to show up and there were two guys. They told me they will need to drop a camera in the pipe to see what the problem is. I agreed, later they said i have to pay $ 275 for the service. I was surprised since i was hoping to get a quote and not a bill. I asked them why am i paying when the pipes are not even fixed, they said they will flush air down the pipe to clean it which they did and the blocked pipe was fixed.
At the end the problem was fixed but i felt that i was forced into a service.

After living in my home for 30 years in the Oakland Hills, my sewer service backed up and, pardon the pun, crapped out on us.
I called Star Rooter & Juan Gutierrez said he could be at my home the next morning at 7 AM to help us out. Juan and partner were right on time. They cleaned out the line with high pressure water, then ran an inspection camera down the pipe.
Sure enough, we saw how roots from the hedge had breached the pipe and clogged our service. The problem was at a clean out that was buried under the driveway. We poured the driveway 28 years ago and it is 8 inches thick with steel for strengthening. Juan used a sonar device and marked the driveway at the problem spot.
Juan explained thoroughly what needed to be done, quoted a very reasonable price for repair.
The next week, PG&E came out and identified the gas line under the driveway and USA also identified the sewer line.
Juan set up a time to do the work, so we could notify the neighbors of the disruption. Juan’s team again was on time to do the work.
The work was done in a quick, meticulous manner and we were blown away how clean the job site was at the finish. Juan and team sells the company with their pride and professionalism.
Thank you Juan Gutierrez, Team & Star Rooter & Plumbing, Inc.

This team was absolutely AWESOME… my water line broke over night (I had to shut water off at the main) so had to wait for Star to come the next morning. Request for quote was quickly responded to and when they got here they checked out all water lines around and under my home. I was considering getting two more quotes but I knew the labor would be tedious and I was shocked at the quote! I told them to go for it. Four hours later the job was new water line was complete and concrete was patched. They did a spectacular job backfilling, patching concrete, cleaning and grading. Thank you so much to Juan and his team YOU ROCK! and thank you Luis and Fred for being so responsive and coordinating today! I HIGHLY recommend Star Rooter for your next plumbing job!

Juan is excellent. He came 15 minutes early for our scheduled appointment and was very polite, friendly, professional, and informative. He provided me with a quote that he stuck to and did not give me a hard time about using a coupon. He took the time to explain what he was going to do and did a thorough job. Not only was his price more reasonable than the last plumber I used, but he did a better job. The last guy I used only ran his equipment through the plumbing line for one toilet. But Juan ran his equipment thru both toilets in the house as well as one shower. All for less than what the other plumber charged and in less time. Also, it’s worth a mention that he came out for a same day appointment at 7:30 pm to accommodate my work schedule. He did such a great job that I am confident in using his services again to replace my main plumbing line.

Responsive and came same day to fix a leak. I have no idea what prices are reasonable, but I believe $ 420 for 2 hours of work to fix a pipe leak on a Sunday evening is reasonable. They arrived when they said they would and finished quickly. Glad we found them and they were able to take care of the problem so quickly what a relief. They also provide a 3 month warranty on their work. Very respectful and courteous.

I had as good of an experience with these guys as can be expected. I was having a slow drain on my sewer line and had a local handyman come out to snake the line. When they pulled the snake out there were roots in the line so they recommended I call someone who could scope the line with a camera to see how bad things were.
One company was going to charge $ 300 just to scope the line. This was going to be in addition to any repair cost. Star Rooter does it for free! No brainer there.
I scheduled for the next morning and Juan showed up right on time, actually a little earl;y which was great. Access to under the house is in our master closet and they put down tarps to keep the floors clean. Before they started, I was told the camera work would be free but they would need to rooter the line if they could not get the camera all the way through the line. The price they quoted was half of what the handyman charged me who came out before. In the end they didn’t charge me for it since I scheduled the repairs with them.
As I expected, the line was shot and needed to be replaced. They had me watch video as the pulled the camera out and explained what they were seeing. They gave me a quote which seemed reasonable so I decided to move forward. After seeing what goes into the line replacement I am surprised it wasn’t higher.
These guys know their stuff. Juan was able to tell me about the permits they would have to get and the inspections with the city they needed to schedule.
A few days later he called to tell me what day they would be out to do the work. I missed that call so he left a message. The next day he called again to make sure that I received it. Very professional in my opinion.
A few days before the repair, they had PG&E come out to mark the gas lines and the water district come out and mark the sewer lines. The night before they came by to put out ‘no parking’ signs to keep that section of the street open.
The day of the work they came on time. They had about 4 trucks full of their equipment and they started right away. You could tell they have their system down really well. They asked if they could remove a section of fence on the side of the house for easier access. They put it back up as promised. The entire job took about 10 hours.
As much as I didn’t want to have to replace the line, I am glad I went with Juan and his team.

Very professional & courteous, I have worked with them before and the trust is still there. They are always punctual, explain the problem/​solutions and they are reasonably priced. I don’t
feel like I’m being gouged or pressured into more costly services. My thanks to Luis and his associate for their work.

They showed up on time, were very professional, and worked efficiently. Honest and fast service, highly recommend this company.

Amazing experience. Quick to respond. Found problem and fixed it quickly and reasonably priced. Here was the best part for me. It was our main line that had to be replaced. Could have been a huge mess, but NO. Not only did they not mess up my landscaped yard, when putting in a new clean out, they arranged and replanted the plants to look good around it.
Fred is a delight to work with. I would highly recommend this company for your plumbing needs.

Excellent job. Professional and courteous. I had new drain pipes replaced, the old metal pipes had started to rust through. It was hard work; a crew of 3 did the job and paid attention to details, and cleaned up afterwards… I highly recommend this company to anyone needing quality work done

Needed to replace a leaking water tank that was paired with another – despite a 100G setup, I was having problems with a lack of hot water.
Fred and his team did a great job replacing the bad tank and also figured out that the plumbing between the 2 tanks was wrong! With the work done, everything is now working great.
Communication and post-​work clean-​up were both outstanding.

Well, I guess they did a good job on our new sewer lateral… I wouldn’t know, they never bothered to tell me. Hell, I had to ask the Inspector what they were doing because the crew wouldn’t/couldn’t tell me. It took the crew three hours to get around to telling me I could flush my toilets!
Be fluent in mumbled Spanish if you hire these folks. I specifically asked for Joe to be present, because he’s personable and knowledgeable and he talked to me like I was worth informing… he promised he would be there, to my face. He wasn’t but on site for maybe an hour in the morning, and then to collect the check. So I got grunts and silence from the crew all day. They apparently didn’t even know how to say ‘thank you’ when I brought them coffee, tea, nor when I served them the lunch I bought them. One of them came to apologize after Joe spoke with them, how come he couldn’t answer any of my questions or say thank you during the 7 other hours he was there?
Joe and I agreed on an additional plumbing job to be done and paid for. Well he wasn’t here, and none of his crew would talk to a woman, so it didn’t get done, so I have to go find someone else to do the job. Great.
I guess «communication and keeping your promises» is an added charge at Star Plumbing?
Will not use again. Felt very unsure, insecure, uncomfortable with this crew. Very disappointed, feel cheated.

Fred and his team did a wonderful job to replace our home sewer timely. They are very professional, reliable and efficient.
We would definitely recommend Fred to our relatives and friends. Thank you, Fred!

I am having a French drain redone by Van Every Construction, when the lateral clay pipe connected to the sewer started leaking. The job was scheduled to be completed on Monday and I needed the pipe fixed before they could continue. I was going out of town Tues for a few weeks so time was of essence. I was in dire need of a good plumber who can come out on a weekend. I called one company from Unilocal Fri night. He told me to call him back in the morning at 9 AM to get his schedule. I had to work during part of Sat so had to move things around to be here.
He had to come back twice to do the estimate. I wanted an estimate for just fixing the broken pipe but they wanted to do the whole house with sewer compliance. Way beyond budget, both in time and money and I pretty much spent half the day waiting on this estimate.
I went back on Unilocal and called Star Rooter at 6:30pm and left a message with their voice service. Guillermo called me back at 7ish and was on the property at 7:30pm. He was very polite and courteous, saw the leak right away, and said he needed to come back with a camera to ensure where exactly it was leaking and what to replace.
He said it was $ 150 for using the camera but that fee would be waved if I did the job with them. He told me that it would be $ 1600.00 for replacing the pipe and he could start at 8AM SUNDAY and be done in a 4 – 6 hours.
Guillermo showed up at 8:19AM with a colleague (which I consider very prompt for plumbing appointments) and texted me that they were here. I really appreciated that he texts. Explained everything in simple terms and was done by 10:43 AM! I went for a walk with the dog so didn’t get his text about him being done. Very Sorry to make you guys wait for me!
He was conscientious and considerate and was very careful not to mix the dirt with the rocks from the French drain and he communicated about each step and new adjustments.
After the job was completed, he said it was $ 1800. I think the pipe required might be longer than expected. I reminded him that he said $ 1600. He said normally it’s always $ 1800 for 10 feet pipe replacement (mine was 12 ft) but he will honor it since I heard $ 1600.
I really appreciate Guillermo’s integrity in honoring the initial estimate, courtesy and professionalism. Their rates are also great. Their team was an absolute pleasure to work with.
When I have any other plumbing issues, I will be definitely calling Star Rooter.
THANK YOU, thank you, thank you!!!

I want to give credit to a family owned local business where credit is due! First, I want to thank Felix and Fred (in the picture) for their professional attitude and prompt service. Now, to tell my tale of woe. I live out in San Lorenzo Village so naturally looked to STAR Rooter because they are local and the addresses on their web site are near my home. Last month we had unusually heavy rains in a short span of time and our old house to street sewer line settled and shifted and dirt got in through the seams of the old (70 years old) ceramic pipes. Therefore we had brackish water backed up to our house drains. That was NOT a good experience. I won’t give you the details except to say that Felix came out within an hour of being called and used a high pressure hose to clean the sediment of the pipes. He then scoped the pipes so we could inspect their condition on the monitor. The misalignment and cracks were clearly visible. Verdict: The pipe needed to be replaced or else we faced another backup in the near future. They would need to be replaced sooner or later so we opted for «sooner» so we could sleep well at night (and flush when we got up in the morning). They gave us a great price (well below the franchise sewer service everyone knows about) and scheduled us for this week.
They told us they would be here by 0730 and unlike most every other contractor, plumber etc. I have dealt with, they actually showed up early (by 0715). They had their equipment out and were set up and ready to go by 0830. Two holes were dug — one in the yard and one across the street at the sewer connection. By 1100 they had the «trenchless» replacement sewer installation ready to go. By 1145 the replacement pipe was installed and all that was needed was to complete the backflow plug and access plugs. The cleanup and inspection was done by 2:30 p.m. Other sewer companies take two or three days (I know, I watched them do the neighbor last year).
For those who don’t know «trenchless» means they don’t have to rip up your landscaping and sewer pipes can be installed by being pulled through the old sewer pipe and destroying it in the process. There are many youtube videos on how this is done.
Sewer pipe replacement is something most of us will need to do sooner or later. If you live in older housing (like I do) it will be sooner. Even if you live in housing built in the 70’s or even 80’s you can expect problems eventually. When the time come, I would highly recommend STAR Rooter. You can go to their website and leave a message about your problem. The dispatcher (Mary) will contact someone who will call you and schedule an evaluation and estimate within an hour. I unconditionally recommend them. I couldn’t be happier. I will post pictures as soon as I download them.