The UPS Store

I prefer this UPS Store to the one in Castro Valley (Lucky’s Shopping Center) and Hayward (Foothill) because:
1) The parking situation is better
2) They are open a bit later which means I can do stuff after work
3) They are faster
Went in the other day to mail 5 letters certified USPS, Priority our Passport Renewals, and mail back a return… I was out of there in like 15 minutes. Way faster than the Post Office. I’m always dropping some sort of Amazon or DSW return off also, I just like how quick they are!

I would not recommend going to this location. I guess hours of operation stating 9:00am does not really mean 9:00am since its 9:10am and the store is still closed with no staff in sight. I called another location and they said each is individually owned so I can’t speak to any sort of regional manager. If that’s the case, we all run late or have a bad day, so the calls should get forwarded somewhere/​to someone to say «we apologize, we will open at 9:15, 9:30» whatever time. Or better yet, the opener should start at 8:30am to avoid this altogether and open at 9:00. I’m going to the Washington st. location now since they answered the phone at 9:00am.

Everything from shipping to passport photos. I’ve found the staff to be nothing but helpful to me. I would far rather come here than the Post Office.

Wow. One star for customer service.
As far as efficiency, I was in and out of there in about 10 minutes or less. However, reviews of a business hinge upon good customer service.
Short brunette was clearly not happy to be there. Perhaps she was having a bad day, but when I’m having a bad day, I tend to be extra nice to people. Sometimes putting a smile on your face and checking your problems out the door is what you just have to do! Ehh, but maybe she’s just a not-​so-​happy person. She took my prints for a live scan, and she made me feel like I was a bother. I almost feel uncomfortable like I should apologize or something. She rushed me out of there and clearly was frustrated. I know this because of the noise that she was making.
At least the other girl there was decent. She didn’t necessarily smile, but at least she had manners.
Cheer up, UPS!

Today is three days before Christmas… it’s the last day to mail gifts and make sure my family gets them on time. I was at work, and had two gifts to mail on my lunch break.
I went to the Fairmont Drive UPS store to do just that — mail two Christmas gifts before my break was over.
Both gifts were packaged in cardboard boxes and taped up with clear packing tape. They were sturdy and secure. One was a small Christmas-​themed box and the other was a thick Nike shoebox. Both were taped up exactly the way UPS likes them taped. No duct tape, no masking tape. Neither gift was fragile.
The clerk told me I couldn’t ship my boxes the way they were. I had to use the official UPS shipping boxes. The clerk said my boxes would get crushed in shipping. I told her that I have shipped shoe boxes with UPS before, but the clerk refused to take my gifts unless I bought UPS boxes.
Now I have used UPS for a long time. I am familiar with what UPS will accept for shipment. I know that a shoe-​box is fine as long as it is taped securely with clear packing tape. Shoeboxes are just as firm and sturdy as the official «UPS box.»
But I couldn’t ship the shoebox at this location. I had to purchase $ 12 worth of official UPS shipping boxes.
So basically, I had to either fork over the extra money or go to Castro Valley, and my lunch break was nearly over.
So fine. I paid the extra money. What else am I going to do?
NOTE**** I saw a stack of UPS boxes behind the counter for other suckers like me, who didn’t have an «official UPS box».
I’m sure the manager made a little extra cash on the scam. I should have gone to the Castro Valley store.

Came here to get something notarized and I’m not trying to get folks in trouble but there were two things that were not right with my notarization. That was really too bad. The second time was to drop off a pre-​paid package. The store was busy with the holidays and the lady accepting my outgoing package was friendly and handled the rest of the customers fairly. Decent parking. Make copies, buy greeting cards and shipping materials here.

Not busy at all, no lines. Friendly lady too

Today I came in to make copies, Alejandra had bit of an attitude, she was on the phone helping a guest didnt acknowledge me as I walked in the store and had a bad attitude when I asked her for the printers card and where I put the card to operate the copier, she was annoyed and went back to the phone complaining about her job! Not cool! And while I was looking for envelopes she yelled across the store to get my attention by saying «is that all your going to get?’ I felt she has no customer service skills and as I left no thank you was said. I didnt even fell welcomed to begin with! Dont go there, unless you like rude employees!

Customer service is pretty bad. No kindness here. A lot can be accomplished at a UPS Store, but it leaves a lot to be desired when one walks out feeling negative about how one was treated as a customer.
The next day, I went to the Fed Ex store near Norstrom’s Rack… BIG difference… they were SO kind and friendly. They will be my go-​to store.

Service is lacking in every way. They view customers as an inconvenience. Better off at any other location.

This is a review for the UPS store across from the Lucky’s by Bayfair.
I left shell-​shocked by the poor, rude, indifferent service. They young lady in there didnt make eye contact. OK, no prob, But it was beyond that. She is the kind of employee who makes you want to say, «Look, if you can’t do your job with at least a veneer of civility, there are plenty of hard-​working unemployed folks out there who would love to have the chance.»
I can live with with their policy of charging $ 1.50 for a one-​inch strip of tape to close a small gap in a package. (That’s ONE INCH, not the whole roll, for $ 1.50) .
I can live with the girl having closed up before official closing hours, when I arrived at 6:55 pm (their hours say «open until 7 pm») when i had specifically chosen this location because of its extended hours.
But i can’t just shrug off rudeness when an employee acts like she never heard the term «customer service” – even when the customer just has to drop off a package!

I have use the Notary Public Service twice at the Washington Avenue location. NEVER will I go back to that location. I am a cash paying customer and I will NOT be lectured by an employee for any reason. DO your goddamn job. And then add the owner who always seems to be returning from a smoke — and reeks like an ashtray. YUCK!
This location however, I was impressed. The notary fee was less than Washington Avenue, completed in less time, less static, and more thoroughness.
Will I go back — oh hell yeah!
Will I recommend this location — oh hell yeah!
Will I go out of my way to go to this location — oh hell yeah!

Buyer Beware!
I had to ship a package on a Saturday that needed to get to Pennsylvania by the next Friday. Explaining this to the clerk he quoted me $ 70 to get my package to it’s destination. Even with my surprise he offered no other price option. The package was a dress so it was easily less than a pound and could be packaged quite small. My gut said move on and see if the post office was open. Unfortunately it was closed so I decided to go to the UPS Store in Castro Valley instead and walked out of that UPS Store paying only $ 32 and that was with purchasing packaging materials. The major discrepensy in price had me baffled. I asked the Castro Valley clerk why there was such a difference and she explained that sometimes some stores don’t give all the price options, only the most expensive.
I called the San Leandro UPS Store and explained to the clerk that helped me that I was unhappy that there was such a price difference. I explained how much less it was and asked why I was never given that option. He got very defensive and at that point it was not worth continuing the conversation with him. So I asked to speak with the manager to explain the problem here and the clerk started representing himself as the manager. He started to back peddle when I asked for contact information for the district manager or the owner if it was a franchise.
I am not sure if this clerk was poorly trained and incapable of providing me with all of the shipping options or if they only give the most expensive price to make sales. Either way I will no longer patronize this establishment.
The Castro Valley UPS Store is less than ten minutes away–
20 885 Redwood Road
Castro Valley, CA 94 546
510−583−1906