R & S Overhead Garage Door

Finally decided to replace my old sectional wood garage door, chose R&S and am very happy I did. The whole process was how I would have hoped it would have gone. From estimate, to appointment window, installation professionalism, and clean up. Love the new door! Even decided during the process to install a new garage door opener, no problem and reasonably priced door & opener. This was a great customer experience from start to finish.

I just had my garage door serviced by Hector. Can I just say he was super awesome! My appt window was 10 – 12. Hector called me an hour early to let me know he was running ahead of schedule and he could come by early. Of course I said heck yeah! He arrived 15 min after I hung up the phone! Wow! He was very personable and professional. He let me know everything he was going to do. He serviced my garage door in less than an hour. He even pointed out that there was a roller off the track… fixed that… and the screws that were originally installed were too small… fixed that. He lubed up everything, checked the sensors, springs, etc. And boom! Done! Awesome guy! Thanks, Hect! I would highly recommend.

Hector came and maintained my garage door. He was efficient, friendly and very knowledgeable. He even offered to take away my old garage door opener that was left behind from 6 months ago.

The service that we have experienced so far from this establishment for our garage door repair needs has been awesome beyond belief! Nothing but knowledge and respect from this company! A gentleman by the name of Hector in particular was amazing and very intelligent with taking care of my garage door issues. He definitely made my day and also gave me serious piece of mind moving forward if anything else needs to be taken care of later down the road. Thanks again R&S, I greatly appreciate what you guys do.

Great service and on time completion. They came in and replaced on old roll up door during our normal business hours. Very small amount of time where we couldn’t access our loading area but they would let us know ahead that they needed a few minutes without traffic. Jose, Edgar, Marcellus and Herman were easy to work with. The door itself is good quality and is much easier to operate.

My father in law had these guys come out because the lights did not work on his opener. They told him he needed to replace the entire unit. Then we just tried changing the bulbs and they worked. They applied some grease and charged him $ 100.00. A complete rip off.

In the past 3 years I have used R&S two times since I purchased my home.
The first was to purchase a new motor in 2013 when mine took a dump. The lady on the phone was super nice and informative. The installer was nice and informative as well. It was a pleasant experience.
Fast forward to December 30, 2015. I tried to open my garage door and I hear a loud metal clunk sound. The spring apparently snapped. I spoke to Amanda and she was friendly and informative as well (probably the first lady I spoke to). The guy came over and fixed it like a «G!»
None of these services were «cheap» by far. I stayed with them because of their professionalism and customer service.
It’s $ ⁹⁷⁄₉₈ for them to come out to inspect /​fix. $ 147 an hour if your appointment is after 4pm. They get pretty busy so book your appointment in advance.
Will definitely use them again.

It took me years to get to write a review because I don’t really have the time…
However, after 10 years, my remotes still don’t work very well. I can’t wait for the day the door will open or close on the first push of the remote.
My first experience was when I had to decide on the design of the doors based on a Thumbnail picture in the back of a pickup truck. The sales person had no idea how the doors were finished, what they were made of and what they looked like.
At installation, the installation crew left some very dangerous sharp burrs on all the steel guides.
One of my door floor isn’t flat and they didn’t bother offering some kind of shim or ways of mitigating the situation. To this day I have a gap on one side of the doors which looks bad.
Last week the bracket mount on the door sheered and is holding by a fraction of an inch.
Overall, they just gave me the impression that they don’t care about the quality of their work.
For my remotes that don’t work well. I was told that they don’t work well because the doors are thick. Then why sell them at the first place. Also, how can they explain that the remotes don’t work well when the doors are in the OPEN position.

Appointment window of 12 – 3 showed up at 3:40. Took one measurement and said «you have to lower your header» .
A major job in a house that’s 40 years old with original garage, and in a neighborhood of identical houses with the same configuration… ridiculous!
I said thanks for coming out but think I’ll get a 2^nd opinion. He turned his back and said «thanks for wasting my time»
It’s a good job I’m older and calmer now and can vent my frustrations through Unilocal instead of what I wanted to do!

R & S repaired a rolling gate for us (it had been damaged by another contractor). They came when they said they would, and communicated throughout the process (meet, estimate, work scheduled, work completed, invoice) I talked to Todd on the phone and Conrad came out to do the work. They were both great. New concrete was poured and a new rail was welded in place. It’s perfectly level again. Beautiful work. I recommend them highly and will call them again.

Needing a replacement of an older commercial roll up door and maintnance and repairs on two other doors, we contacted R & S for a quotation on costs and schedules. The estimator was very prompt and knowledgeable and the prices quoted were quite reasonable.
The work was done by a very qualified and professional crew of Lupe, Sean and Marcellus.
We would not hesitate to use R & S in the future.
Mike H

Just had the best experience with Christian and Marcellus. They came to Extraspace Storage explained to me what I needed and what it would take to fix the door knobs.
They were professional and courteous. This company rocks. They came out the same day I called.

R&S Technician Scott quickly summed up what was needed to stop the noisy operation of my heavy all wood garage door and went right to work. Screws on all bolts (there were many) were tightened, a bearing plate replaced, springs inspected thoroughly and the tracks were sprayed for proper maintenance. For smooth operation and to clear the thud of the door as it closed, extra steps were taken to ensure the door was level.
All my expectations were met. Scott takes pride in a job well done, his skill as a trouble shooter and mechanic combined with his courteous disposition deserves a 5 star Unilocal

Our old garage door opener was starting to give us trouble — not opening all the way, re-​opening when it closed — so I looked for the company that installed the door and opener 17 years ago. Couldn’t find ‘em.
So I went looking for someone local, and found R&S. I called them up, and they had someone out to look at it that day. The old opener had to be replaced, unfortunately, but it WAS 17 years old! So we scheduled the installation of a new one.
On the day of installation, the tech who was supposed to come out had an emergency. That threw off my shedule for the morning, but within a couple of hours, they sent out another tech. He got the job done in about an hour, and the new opener is much quieter, and is safer.
The best part of this whole interaction was the people. The person who took my call, the one who called to let us know of the delay, and both of the techs who came out — one for the initial visit, one for the installation — were all very friendly and articulate. I felt like they were all concerned for the quality of the work, and making the customer feel good about the job.
Hector did the installation, and we got to chat a little while he was working. Great guy, and fun to talk to, all while he was getting his word done in an efficient and professional way.
I felt that the price for the opener and installation was very fair, and Hector did a good job of explaining the safety features and operation of the system.

R&S came out and fixed the damage that GDS garage doors services. The tech named Omar was very professional and honest. The price at end of his job was lower than expected.
Our garage door is about 600 – 700 lbs and Omar put it back on track by himself and fixed everything else. Omar arrived in a large red company truck, in uniform, and with a company ID card in hand.

After shopping around, these guys were the best value. The installer showed up 10 minutes early. Sebastian was professional, worked fast, and informed on everything he installed. I highly recommend R&S Doors, and ask for Sebastian, he’s a true «Pro»!

I spoke to Lawrence about getting our garage door fixed and he was very helpful. Once we decide to move forward with the project, we will definitely call R&S and request him as out tech!

Larea answered the phone after 3 rings. I called because I hit the garage door with my hatch back opened up (dumb, I know) and the door was not engaged with the closing trolley. Larea asked me to describe the problem and then talked me through fixing it. She’s the best! She saved me the cost of a house call and solved my problem. I will always call R&S because I trust that Larea will dispatch a tech when necessary and not just to make a quick buck. Thanks!

Lawrence was really great.
We had a few issues with one of our roll down grill gates at our parking garage and he came out and took one look and knew the issue and was able to fix it pretty quick to get us back up and running.

We recently moved into a house that had an automatic garage door installed. There was a problem with the sensors and we had no remote, no manual, no clue – having never had one before. Scott walked me through the whole procedure, fixed the problems quickly and was generally a pleasure to work with. Would definitely call again if needed.