West Coast Internet

What a surprise … another 1 star rating. My mom recently moved to Laguna Woods and had an issue with the initial connection to the router provided by this company. No big deal … I’ll call up the company and get it resolved. When you speak with «local people in San Juan» you get normal concerned people that I believe truly care about their reputation with Laguna Woods … HOWEVER … when the local people connect you to their Customer Techical Support” in Ontario Canada … anything positive about the Company goes to sub-​zero. I got Josh in Ontario Canada who’s specialty is over-​talking everything I said. He didn’t hear one word that came out of my mouth. Rudely over-​talked the entire conversation. I was so blown away by this guy I put the call on speaker so others in her house could hear this jerk. For years we all have heard «This conversation may be recorded for quality purposes » ?? Not here … if his boss heard the way he spoke to customers he’d be fired today. He had absolutely zero desire to help. He didn’t listen at all and loudly over– talked me the entire time. I can’t imagine all the senior citizens taking s*#t from Customer Support Reps from this Company. Josh was everything a Company does not want in an employee. But seriously … no one cares … they have plenty of customers. He is the worst I have dealt with in years. Kinda makes me laugh how he chose Service or Support as a career path. My guess is that every call he gets he will handle the same way. You poor people in Laguna Woods. Don’t waste your time with their Customer Support … say no to their unprofessional customer abuse … call back the local people and make them figure out what’s wrong at a local level.

This ISP is beyond terrible. I can’t even come up with words to describe how awful the service is. In fact I can’t even muster the energy to write a complete review for this joke of an ISP. If I could give it zero stars, I would. Avoid at all costs.

I live in Laguna Woods. For those potential customers of West Coast Internet — RUN as fast as you can. Their Internet is very unstable. I work from home and oftentimes I get kick out multiple times in the morning. I am looking at switching internet service company — AT&T.
For Patti N. who posted 4 stars — I don’t agree with you. You must be a West Coast Internet employee or relative!!!

I live in Laguna Woods and I guess I am stuck with this company. The speeds advertised are about double the real speeds. I had to email them to get them to lower my bill to reflect the speed i was getting and even though i didn’t get a response. Never mind the calling and leaving messages. Stay away if u can!