AT&T Authorized Retailer

Absolutely the worst customer service ever in an AT&T Store.!Waited 93 minutes to be served. Took over an hour to purchase one phone — we had an upgrade and had already decided all the features. One manager stands behind the counter doing nothing. Another signs people in on arrival. No one helps more than one person at a time. Don’t come here — go anywhere else! Drive an hour away — you’ll save time!!!

I went to this AT&T retailer to ask about activating services on the Cellular Modem built in to my laptop. I gave the guy at the counter, Matthew Thomas, all the details, SIM Card etc. He proceeded to mess around on his tablet computer for a few minutes. Asked no questions, provided no options, no paperwork, no price quote. Handed it back to me a few minutes later, said «you’re all set!» Seemed fishy. I asked for paperwork he said «oh that will come in the mail.»
OK, it arrived. He signed me up for the highest price option, added insurance and «protection plans» I didn’t need. $ 140/​Month!
So, I went back to the store. They said «he’s not here. but that is the only option for service.»
So I called AT&T. There are lots of options for far less money. they said I should log in on line and review my account. Turns out I can’t because the sales guy — Matthew Thomas — used his personal email account to set up the service.
Altogether — dishonest, greedy, un-​informed or all of the above. Do not do business with this outfit.