The UPS Store

i went here for a notary last week, my fiancé who is thai needed a document notarized and we got it done no questions asked
now today we go back for another and a different lady helps us, first thing she does is scrutinize her passport, page by page. asking why no stamps, thought the visa was expired until i showed her. then fully scrutinized the document, and animatedly asking if my fiancé fully understands what she is signing, almost looking and searching for a way to refuse our business.
i just emailed my attorney and she was perplexed as to why she would not notarize. she responded with this: The job of the Notary Public is to notarize the person standing in front of them is the person he/​she said who that person is. Their job is not to read the content of the document.
Their job is to write down the title of the document and to verify that person. A passport with a picture of the person who stands in front of them to sign the document is sufficient
That is so stupid of them who refused to notarize her signature.

I am a notary public.
1 star because they make up their own rules as they like, just like other place of business. you can ask someone a question and callback, ask the same question and get a different answer… because they think they are god and their medial job means something
edit: my attorney is so furious about this, she just sent me another email:
8. general information Identification When completing a certificate of acknowledgment or a jurat, a notary public is required to certify to the identity of the signer of the document. (Civil Code sections 1185(a), 1189, Government Code section 8202) Identity is established if the notary public is presented with satisfactory evidence of the signer’s identity.

Terrible customer service. The clerk was busy apparently cutting decorative paper for a friend’s daughter’s school event and discussing religion with another person while customers waited in line.

So I went here yesterday to print out my resume for a job but I accidentally forgot my disk with the files at the shop. Well this morning I came in to ask if it was there and as I was asking the person helping me, Jen, Already answered what I was looking for! Talk about good support huh? BATMANNN!

I only drop off packages here. On multiple occasions they only offered the more expensive shipping options to bolster sales. I know better and have shipped all the carriers for years operating an e-​business. I just print my labels and drop off my packages at the main hub downtown so they get out faster or go to Office Depot down the street.
Now I must admit that their packaging services are top notch and professional. Everything they pack is protected carefully and thoughtfully. That connivence may be worth the premium to you.

Lame service. Nowhere else (not even the USPS) requires you to stand in line if you don’t need a receipt at drop off. But this place does. I ask to drop packages, and the clerk tells me there is one line. I’m annoyed but get in line. After 10 minutes in line, a man walks to the front and asks to drop a package. The clerk tells him he won’t get a receipt. He says no problem and drops the packages. Wtf?! It’s inconsiderate to enforce a nonsensical policy like that inconsistently.

Passport pictures are $ 13 bucks! other places are much less. But i was already there so i got it. I was handed the pictures and sent on my way. I open them up before leaving and my son’s head is cut off in the picture! Really, you were going to send me home with a picture that doesn’t meet the passport requirements and not mention anything? I would have been screwed when i showed up to the passport appointment that i had to make 1 month in advance. The person didn’t seem interested in trying again so he offered a refund. I ended up taking the picture myself and printing it at Costco.

THE WORST CUSTOMER SERVICE from this blonde lady who won’t help you because she’s too busy talking over you and not listening to what service you need.

If you are just looking to do a quick drop off – don’t come here. They used to allow you to drop off the prepaid label packages at the counter if there’s a long line. For some reason, now they don’t. Today I ended up having to wait 20 – 30 minutes behind people who are ordering special print jobs or doing some god-​knows-​what tedious shipping/​packaging request, since I already hauled in an armful of packages. Don’t know why they insist I have to wait since they didn’t even ask me if there was any hazardous or anything like that.
There was a younger guy there that’s usually pretty friendly and efficient, but the other ppl move like molasses. And today, there was an older white guy that had some attitude… belittling the customer in front of me because she asked if UPS price is same everywhere so she can go to another store.

I called to ask about a package and the girl that answered was rude. She told me I should know if my package was there or not. Obviously I wouldn’t of asked if I knew. I told her she was being rude she didn’t care. Santi the manager shouldn’t let his workers talk to their customers like that. Her name is Priscilla. Worst service ever.

This store is close by, which is why I would find it convenient to drop off a package or make a few quick copies. I had been a customer over the last 5 to 6 years, and although I didn’t stop by often, I would expect decent customer service at the least. In the past, I have had a pleasant experience being helped by Chandra in making copies. Lately, I had also experienced helpful and courteous service by two young associates (not sure if they are the sons, or nephews of the owner). This seems to be a family-​owned franchise, and as such, I expect that they strive to provide great customer service. Well, that is far from being the case.
Everyone who has written a review on this store is correct —it is «HIT OR MISS”— you either have a pleasant experience or a horrible one. You may as well flip a coin and decide if you want to made feel as if the associate is doing a great favor to you in shipping a package (even though you are paying for the service). They will also charge you for every single thing they can possibly charge you for («smiles are extra» by the way — never complimentary). My recent visit was the last straw, and thus gave me the urge to come on here and let everyone else know about it, since the owner does not seem to care.
MY EXPERIENCE:
I came to the store to drop off a package and was the only customer there. The associate that was there was Jen (not sure if she is the wife of the owner?). I had a small item (less than 13oz) that I needed to purchase a box for. When I first walked in, she appeared preoccupied — she kept doing her task on the screen– then looked up after 30 seconds later. When she finally looked up, she stared blankly at me, did not smile nor show any emotion of acknowledgement.
I told her that I needed to purchase a small box, and she proceeded to get it. Once she brought it over, I noticed that there was a small gap in between the box and the item. I asked if she had a paper or two she didn’t need (to crumble up inside the box). She did not answer me and proceeded to bring some packing peanuts. She placed them inside and sealed the box.
Through the whole process, it clearly seems that this woman did not want to be there, and wanted me out of there as quickly as possible. She also made it seem as if she was taking a great effort in doing this «favor» for me. Funny thing was, when a male customer walked in to ask a question she responded in a friendly and attentive way and she even joked a bit around with him. Odd? Yes. (Maybe I should have dressed up as a man to receive decent service… lol).
When she rang me up, I was shocked that she charged me $ 1.25 for placing a few packing peanuts and one piece of 6-​inch tape across the box. Never did she ask me if I preferred to seal it myself, nor told me that if she did so with her hands (as if they contain more value than a customer’s hands) that she would charge me extra. I paid, but I couldn’t believe this whole ordeal and horrible customer service. From this day forward, never again will I step foot inside this location. If you want to avoid situations like this, please steer clear of this place.

Jen was friendly, warm, and extremely helpful when I had to ship three packages to three different locations. She shipped them ground at a total of $ 102, which was way too pricey (one package was in a small town and heavier). I appreciated how fast the process went and how knowledgeable Jen was; I only wish UPS’ coverage was better to avoid exorbitant costs. The $ 100 free insurance is a nice afterthought: B+
Service: A+++

By default, this is the UPS Store that’s closest to my house & needed to drop off a UPS package which was ready to go packed, taped and with the label attached.
Two clerks, one good, one not so good. Jen, the good clerk, was friendly and helped me with receiving my package and proceeded to scan and provide me with a tracking receipt.
Chandra, the not so good clerk pointed out that I used a tape that is not ‘packing tape’ and that I needed to either buy the packing tape or pay $ 2.00 for them to re-​tape it for me.
I get it, Chandra’s upsell tactic is part of her job as a retail clerk. But when I politely declined, (ok, I was an ass because I gave her a smirk because I was onto her gimmick) Chandra’s disappointment turned into a sarcastically threatening tone. She claims that without the proper packing tape, my package could become open and items will be lost. She continued on in a rude way to tell me the consequences of not purchasing the packing tape.
Again, I get it. I thanked her for the suggestion but continued to decline
mainly due to the fact that I’ve sent a gatrillion and two packages the same way and each package arrived to its destination in tact and without incident. I told Chandra that I appreciate her threat, oops, I mean advice, but that I’d be very surprised if THIS particular package becomes opened and or lost since the gatrillion and two packages prior had no issues at other UPS locations.
Two stars because:
1) Jen was pleasant & completed my drop off
2) It was comical for me. Yes, I am an ass for finding humor in someone else’s sarcastic and negative attitude so I had to give it back to her, in a nice way of course.
Will not be returning to this UPS. Unless, one day, I end up having the ‘proper’ packing tape.
Thank you and have a great UPS of a day!

I drove here late evening from school to drop off a few packages half thinking I was too late. Little did I know the store was still open, and the guys there were so great that even though they said they were closed they still welcomed me in with help sending those packages with smiles on. I stepped out of the store after shaking one of the guys’ hand at approximately 7:15 PM, meaning 15 MINUTES PAST their closing time. What a store! Big A+. Thank you!
Sincerely,
College kid late at night.

Great employees, quick service and made the mistake of dropping my credit cards, came back for them and they had it waiting for me. Definitely making this UPS store my goto!

I had to wait a long time today at this location. There were two customers and two employees. I was the third customer to walk in and I was waiting patiently in line. Another guy walks in after me but they help that guy first just because he initiate he needed help. They should’ve seen that I was waiting patiently in line first before they helped the other guy who came in after me. Rude. They need better staff who are more attentive to their customers.

Why did Unilocal delete my review? Without notice! I gave a positive review. Are only negative reviews allowed?
I go this UPS store all the time and have a mailbox here. I’ve gotten to know the people who work there and even some of the regular customers there. How is my opinion/​review less valid than some random one-​time experience?
Anyhow, I posted to SHARE my positive experiences at this store (this is why Unilocal exists, no?). I’ve gone in for all services and have always been treated with excellent service. I regularly use them to ship and accept packages and they are excellent about notifying me. I’ve used them for notary, fax, copies, and other services and found them to be friendly and professional.
I don’t understand why a positive review about good experiences gets deleted.

Since i started school, i wanted to buy myself a new backpack. i bought a backpack that costed 30.00.The UPS car came and then left. Since usuallly u hear them ring the doorbell when the package is here. but i heard nothing. i went outside to see if it was there, but it wasnT. I asked one of the people and gave me what i ordered, but they said that they already shipped it to my house. WHAT!@…i told him i didnt see the package but i saw the car coming. The guy was like IDK WHO SHIPPED IT, IM NOT THE GU WHO SHIPPED UR BACKPACK. since that experience was a bust. i didnt know if it was in someones house. but i gave them the address. what a waste of 30.00
At least they sent some of my packages that were actually shipped AT my house.

I’ve been to the this ups store multiple times in order to ship out different things. The customer service here is very inconsistent. It’s either eh, okay or completely RUDE service. I have been here about 4 or 5 times before to get things shipped out, and the service that I got was alright. I was able to go in, get my boxes shipped out, and be out the door within two mins. Fast and quick. Charging $ 2 for just taping up a box is RIDICULOUS though, in my opinion. I brought a box in one to be shipped, taped correctly with the right tape and everything, but the lady there said it was «unacceptable» and I had to buy $ 2 to get it retaped or buy my own tape –_​– are you kidding me?
Today I had the worst service at this location. I came in to ship out a defective modemn to ATT, I was specifally told by ATT that all I had to do was bring the modemn into the store and the people at UPS would know exactly what to do with it. Upon looking at my modemn, they told me that they couldn’t ship it out because the model of the device wasn’t corresponding to the ones in the UPS system that allowed them to ship it out. Now the two older ladies told me that there was no way they could ship it out, wouldn’t even let me finish my sentence and shoved me out the door. What I did was call back ATT, they told me the order # in order for UPS to pull up the order to ship it out. Went back into the store and when the two ladies saw me again, they just glared and one of them shouted out «OH SO THEY SENT YOU BACK HUH?» in a rude manner. I tried to explain my situation with the order and if they could at least try to pull it up and see if my order would show up but one of the ladies kept on talking over me and would not even let me finish my sentence. This was so so rude, I did not appreciate the way I was talked too and in the tone she was trying to get things across. Maybe because I look liked young and naïve made her think that I didn’t know what I was talking about and to act in a such a way towards me? I don’t know, but save your time and gas and go to a better UPS location that would provide you with better service.

3.5 stars.
I don’t have a lot of experience with sending packages or anything like that, but I had to return an ugly bikini to
(it looked VERY different online), and I came here to ask for help getting the right kind of envelope/​etc.
The store is small but well-​organized. With help from the clerks who were in the store, I quickly found the right-​sized envelope, got my package weighed, attached the sticker for mailing, and had everything sorted out.
It was a very smooth process, and the wait wasn’t long at all.

The UPS Store here is very inconsistent with their services. The first time I went it the lady was very helpful and knowledgable. She gave me a plasitc pouch for my label. This time I went into the store and they charged me $ 2 for that label pouch and they don’t provide envelops for ground shipment. Make sure you bring your own everything even the tape.