Sleep Number

I would just like to update my experience. I just posted a review below today and «customer service» left a quick message under it to have me contact him to resolve. I took the bate and emailed «Steve» and in return to my long message I get an automative reply giving me general information about customer service. UNBELIEVABLE! They have some nerve I swear. Thanks for ABSOLUTELY nothing. I love going in circles getting nothing resolved. EVERYONE please choose another bed company.
I’m only trying to save others this headache.
Kim

My husband and I loved our experience at Sleep Number after visiting 2 other mattress stores. We heard such good things about Sleep Number from our family and friends, we were very excited. We were surprised that the mattress we wanted cost less than the other mattresses we liked at the other stores. Marcel was our salesman, who did an excellent job in making us feel comfortable and explained everything very well. He was fun to talk to and gave us the time we needed to make our decision. We give Sleep Number and Marcel an A+.

I had no problem with the local store, or the bed itself for that matter, but the corporate services are another story. One of the big selling points for us is the SleepIQ function and we paid a significant amount of money for it. The web site is reporting obviously incorrect numbers and the SleepIQ number is completely different from the graph it shows so clearly this is a problem with the service and not the bed. The problem has even gotten much worse since they did a system update about a month ago. Numerous calls to Sleep Number have gotten nowhere. They randomly state that it is a known problem, that the bed must be faulty (wasting my time with needless troubleshooting steps), that the graph is wrong and data right (or vice versa), etc, etc. They even say that Sleep Number has no control of this since the «coders» need to fix the problem (duh!) as if the coding is not their responsibility to maintain. Since the SleepIQ function is most valuable in the beginning while getting adjusted to the bed, we have completely wasted our investment. If you care about SleepIQ, do not buy this bed since the company is not to be trusted to maintain a working service.

I went to the store the try the beds because I heard a lot of good compliments on the Sleep Number beds. I was able to talk to Marcel, who is the store manager, and he spent over 1 hour with me on getting my sleep IQ number and letting me try all of the beds, explaining each and every feature. Not only did he go over the beds, we went to help us choose our pillows and beddings as well. Marcel is the nicest and sweetest sales person — very passionate about his job, very knowledgeable, and very professional.
I was from out of town so I did not get to purchase the bed at the store, but Marcel gave me his business card and I went back home and visited another store in my city to try the beds again. The beds are expensive so we gotta think thoroughly to make an important decision! I missed the beds so much so I decided to buy them — through Marcel over the phone.
Marcel was able to get me through interest free financing at which the store offered at that time, and he spent another hour on the phone with me to go over each and every item that I would be purchasing. He was very detail, and did not make any mistake in this this purchase. I was happy with his service, as well as the service that Sleep Number provides!

My family and i had a very nice experience at this store from the help of Marcel… He is a very nice and helpful salesman. He knows every question you ask and need to know. I reccommend you go to him if your thinking of getting a sleep number bed… :)))

My wife and I had an absolutely remarkable experience at this store. We purchased our king i10 yesterday from Marcel Stevenson, who knew the answer to every question we had. Such a friendly salesman. We were prepared in advance for the sticker shock of the i10, but going on friends’ testimonials, and what we saw with Marcel, I know we made the right choice. Neither of us wanted to get out of the bed at the store to go home. You spend ¹⁄₃ of your life on your bed. It should be the best thing you own. The features and comfort of the i10 was unrivaled anywhere we looked. My wife and I are polar opposites on what we consider comfortable. Sleep Number is the only real option for us, and luckily, the solution is beyond expectations. Our experience with the brand has been a wonderful one so far.

Husband and I were looking to purchase a new mattress and decided we would be interested in getting some information on sleep number beds. The brunette saleswoman in this store was so incredibly unpleasant I could not believe it. Worst customer service experience I have probably ever had. If this is how the sleep number company operates I will stay as far away from this brand as possible and advise all family and friends to do the same! I hate having to write negative reviews for any business but this woman was the absolute worst! Sorry for being such an inconvenience to you by just walking into the store!

I love my sleep number bed. Ronn Deas was so helpful and explained everything to me. I’ve been sleeping on a friends sleep number bed and I love it! I’m getting the same model and couldn’t be happier.
1−800−472−7185

My boyfriend and I finally decided to stop in and check out the sleep number beds. The associate who helped us, Marcel, was EXTREMELY knowledgable and very helpful. He was not pushy to sell, which we liked very much. He made us feel so comfortable! Definitely coming back to purchase a bed!

We have had a sleep number bed and my wife called their customer service because the bed is loosing air pressure. The customer service rep was very nice BUT her solution was for us to take the bad apart and inspect the frame and take out hoses etc. Then she wanted to send a complete frame to our house for us to install. A service tech could be out in about 2 weeks to address the air leak for a $ 160 service fee. Don’t buy one of these beds because they are not reliable and the service is very poor.

I bought an adjustable bed from sleep number that has put off a horrible smell since it was delivered. The sales person assured us that any odors would air out within a week — not true. It has now been three months and it smells like chemicals in our bedroom. The company has done nothing for us to try to fix the problem, despite multiple calls and e-​mails to them.
They even declined to share information about the chemicals that are being released into the air by the materials in their bed and upholstery bed frame. You know you are dealing with an disreputable company when their response to a request about product safety information is «Well, by law we don’t need to tell you.»
I should also add that they removed a previous review I posted on Unilocal.
Also beware of GE Capital, the company they use for financing… another shady company that sells your information to anyone who wants it.

Well I already need to revise this because we just had a visit from a wonderful employee who tightened our crack.
That’s right, the initial installation had been wrong with regard to the two mattresses not butting up against each other correctly, thus creating an ever-​widening gap in the middle of our split king bed. This gap was not only annoying, but would interfere with spooning and, if the crack were to continue enlarging, with forking too.
Now it looks totally normal: two twin XLs pressed right up against each other to make a perfect split king bed. Yay! No more having to move over to avoid the gap; it’s like a solid bed! Just like we wanted!
We’re still figuring out exactly what sleep number works best for each of us. I wake up sometimes with a bad back and think there’s no improvement over any old bed with springs. Other times it’s wonderful. Patience is key with this purchase. I can’t wait to feel rested and refreshed in the mornings, aside from all the fun and style this bed has to offer. I do fall asleep very quickly in this bed.

Just purchased a sleep number bed over the Memorial Day weekend. I worked with Sarah, and she was professional and definately worked hard to earn my business. My only complaint is that I am 2 weeks from purchase and I still don’t have a delivery date. I may drop down a star if I don’t receive my bed in the next week as it was promised to have it within the 2 week period.

1 star only because zero isn’t an option.
I recommend that if you visit this store and Manny is on duty, come back another time. I would never buy anything from him. When he asks «what type of mattress do you typically like» and you reply «really firm», he’ll begin by telling you that’s the term «firm» doesn’t apply to mattresses, the proper term is «dense», then will argue that every mattress ever made has a «pillow top» on it, particularly firm ones. (?) Oh yeah, remember that we started by talking about firmne… Uh, «density»? So why then does Manny need to take me through every mattress in the store, beginning with the LEAST fir, uh, dense?
I’ll tell you why. Manny clearly thinks his advanced degree in mattress engineering is so unique and specialized that he needs to condescendingly explain highly technical terms like «density».
I actually walked into the store set on dropping a few Gs on a new sleep number bed based on the fact that my wife and I have slept on one previously and LOVED it. Sadly, even under those circumstances, Manny still couldn’t close the deal, and I ended up buying elsewhere.

I just purchased a Sleep # mattress from Manny at the Oakridge mall location in san jose, great service, well informed and great pricing all went into my decision to go with sleep #, front door delivery in less time than I thought made me decide to give a 5 star review, thanks Manny, George M