Shoe Palace

San Jose, United States

3.7

Closed now

14 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 408-270-9900
Website:
shoepalace.com
Address:
1976 Tully Rd, San Jose, CA, 95122
East San Jose
Nearby public transportation stops & stations:
2.4 miAlum Rock
3 miCapitol
Categories:
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Bussiness info

Accepts Credit Cards
Yes
Parking
Private Lot

Today

Today 10:00 am – 8:30 pm
Closed now
Local time (San Jose) 21:06 Wednesday, 11 June 2025

Business hours

Monday 10:00 am – 8:30 pm
Tuesday 10:00 am – 8:30 pm
Wednesday 10:00 am – 8:30 pm
Thursday 10:00 am – 8:30 pm
Friday 10:00 am – 8:30 pm
Saturday 10:00 am – 8:30 pm
Sunday 10:00 am – 7:00 pm

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Nearby

Browse nearby places:
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14 reviews of Shoe Palace

No registration required
Place rating: 1
San Jose, CA
So me and my daughter go into the new shoe palace right next to Macys.
She finds the shoes at the display priced at $ 100.00
We go to pay the total comes out to $ 120.00, I asked why the 20 dollar tax?
He said sir sorry these shoes are $ 110.00.
He can’t sell the shoes even though they had tagged them at $ 100.
I asked why he said even though he was the acting manager and that he couldn’t change the price because the register wouldn’t allow him too.
I said if I gave you $ 200.00 for the same shoes would the register allow you too?
So we walked out and bought the same shoes upstairs at the Nike Finish Line for $ 120.00
at least they didn’t change the price at the register.
Avoid shoe palace if you want to be happy this Xmas!!!
Bad customer service and dishonest
Place rating: 5
Sacramento, CA
Came here around last week in search of Addias Pure boost or Nike’s Huraches.
Left empty handed.
Wait whaaat? Why give them five stars?
Customer service here is superb! To be honest, I’ve never experienced service quite like their’s at any other shoe store. I didn’t get any names but the whole staff is great. All knowledgeable, upbeat and accommodating. The Pure Boosts weren’t offered at the store (much like other places unfortunately) and the Huraches weren’t offered in black/​white.
Don’t understand why they have two Shoe Palace’s in Eastridge Mall but THIS is the better location.
Kudos to the management!
Place rating: 5
San Jose, CA
I came in frustrated about a shoe that didn’t fit right. It was extremely uncomfortable. I was kind of dismissive and persistent of what they were trying to tell me but Isaac calmed me down and after hearing what I had to say he assured me he would take care of it. We began to look for comfortable shoes then I was assisted by Candice, she was extremely bright, knollwlegable and helpful. Overall I overreacted because of my situation and they took care of it like professionals. IM DEFINITELY COMING BACK!
Place rating: 1
San Francisco, CA
My Online experience with shoe palace was horrible. This company has a hard time keeping customer satisfaction, I am very disappointed about my order. There has not been a tracking number but a confirmation of payment! I would like a response right away. I been calling your customer service line which goes to voicemail, like who does that? I would hate to have to come down to San Jose I am a Bay Area resident. I see a lot of customers also complaining. I don’t think I will further be a customer after this experience. If I receive my order I will update this review.
Place rating: 4
San Jose, CA
It may look small on the outside, but this Shoe Palace is fairly large. They have a variety of shoes and the store is well kept. Virgil helped us out and he was pleasant and engaging.
Place rating: 5
San Jose, CA
My wife and I went in here yesterday to buy some Nike free runs and the quality service we received was Superb! From the minute we walked through the door to the time we paid and left, the overall experience was excellent. ALL the staff here are super friendly and knowledgeable and were willing to answer any questions we had. Kudos to the management and team for making this a pleasant trip. We will definitely come back here…
Place rating: 5
San Francisco, CA
This place is the BOMB! I want to say thank you AGAIN for such GREAT service received from JORGE!!! I don’t mind driving hours to get service like this! Jorge and his staff is TOP NOTCH!!! Thank you again VIRGIL for having such great staff! I love them allllllll!
#TEAMSHOEPALACE
#RACHELL
#TRACY
#SHOEGAME
Thanks!!!
Place rating: 5
San Jose, CA
These guys are awesome! Always take good care of me and my family and have great prices! Only shoe store I visit when I need some.
Place rating: 2
San Jose, CA
Looking for a decent pair of basketball shoes for my 11 year old, without spending $ 100 on them. Phoned over to the shoe palace to find out if they had anything in his size in my price range, and they wouldn’t tell me how much their shoes were, just saying that I should come in and look. The employee on the line insisted that it’s company policy not to discuss price. They’re either lazy or ignorant. We live in the internet era, where companies widely publicize their prices online. The Shoe Palace website says «Relaunching Soon» while other companies’ sites are open for business. Whomever is responsible for business development at Shoe Palace clearly needs a lesson in customer acquisition and retention. My money will go elsewhere.
Place rating: 1
San Jose, CA
So I went on a search mission for my niece because she wanted Toms for her 1st day of school.
They wouldn’t open the door for me and it was 30 mins till they REALLY closed. I guess they wanted to go home early or something. But it left my niece UNHAPPY and me PISSED. He should of took us instead of wanting to go home early.
Place rating: 3
San Jose, CA
I get my JORDANS here. Service is OK but aint great. Hard to find parking at times.
Place rating: 5
Antioch, CA
Look shoe palace has a terrible return policy. But this place was really cool about my return. Not like the others. The managers were really friendly and I was able to exchange my kicks for a better size! Cool employees too
Place rating: 5
Union City, CA
Here I go again with the shoes. I went here with my cousin after our meal at a fast food place. We ended up walking to this store, attempting to burn off what we ate. Apparently we didn’t burn much. The store was not busy at all. There was a very good selection of shoes here. The selection was so good that I was able to find another diamond in the rough. The sales associate was very help. As I was making my purchase, he offered me to use his employee discount if I wanted to purchase some apparel to match the shoes. I’ll definitely come back here. The staff here is very cool. I guess my sneaker collecting has come back with a vengeance!
Place rating: 5
San Jose, CA
The best shoe palace out of all of them! My boy Andy always takes care of me, sellers there are trained well, and aren’t annoying like at the other shoe palaces. You don’t feel so pressured when your there, like all the others. So if you have to get shoes and don’t know where to go, I would recommend them over all other shoe stores! Great prices, and huge selection! Big ups to Andy for holdin that store down.