Round Table Pizza

Had an order that that I was told would arrive in 40 minutes took 1 hour and 50 minutes to deliver. The manager at that time apologized with a $ 20 gift certificate. Today I tried to use that gift certificate for another delivery order. I was told that I had to place the order in the restaurant, that the gift certificate was only valid for pick up orders. I started driving to the location and as I pulled into the parking lot the manager called and said they would deliver my order after all. REALLY, I’M ALREADY HERE! I asked for the manager when I walked in and his version of an apology was to say ‘we fired the manager who gave you that certificate and we had to make sure it was valid’. Needless to say I will not be returning.

I love round table but this locations manager has a really s***** attitude towards customers. Called to say we didn’t receive something and he told us we were wrong? Cool guy, keep telling yourself that.

One thing that will automatically gain 3 stars from me, is Quality Customer Service. Tell you what, I am NOT happy with their level of customer service.
I grew up going to this Round Table as a child, when their arcade had a few more games and their employees actually cared. More of a «Cheers» environment back then.
The thing that upset me the most was in the world of technology, they do not accept «Ce! Phone Coupons» (must be printed) yes the «LL’s» in «Cell» are spelled with exclamation marks, on their counter sign (kudos to them for printing out a sign, unlike I did with my coupon). — Get with the times; if you are going to utilize online for your coupon advertisements, take the coupons from my cell phone. — 15% off on your overpriced pizza is not going to KI! (kill) you! I even asked if I could email the coupon to them to print, so it did not throw off their «cash drawer» at the end of the night.
Credit to the on duty Manager for stepping in and giving me 10%. I guess I wouldn’t normally just go on and insult a Company, however this is the second time I have attempted to give this Round Table business, and both times crappy service and they charge for EVERYTHING. I’m surprised they don’t charge for their cheese and peppers, I am going to ask for some before I leave, just to throw away when I get home. In spite of their cheap Owner.
I bet the Owner walks into other places of Business and asks for a discount. Yet he won’t give the guests keeping a roof over his head a good level of customer service.
Again, manager on duty, nice girl. She is restricted in her position, which is why I know it rolls up to her Owner, who is not there to please the guest. Last time I give this Round Table my business.
I’d «check in» on Unilocal,and get my free twists, but they would probably ask me to print my «check in» out.
Amato’s on Meridian, that is my recommendation. Just wanted to go back to my nostalgic days. Way to kill it Round Table, way to kill it.

I like this Round Table so much better than the other which is closer to our house. The employees are professional and treat you like they should. The pizzas are the same, awesome. They other had a delivery truck throw a bunch of fast food trash out of the marked truck a few years back also so I avoid them if possible. How stupid is that.

I love Mountain Mikes pizza, but the service is horrible. I ordered a delivery a month ago. And the driver was mad that he had to wait 15mins for me. Not true. Then I ordered another delivery today. Waited 1hr, called they said I was picking it up. And argued with me. Then the same delivery guy came & was rude & said «I remember you from before» OMG! Really. & I didn’t get my salad. WOW. Never again. Just lost a customer.

Those who like round table pizza will like this shop, their staff was friendly and went above and beyond to make our experience comfortable and fulfilling. We didn’t expect the quality of customer service received. The food was served hot, and delicious, and the salad bar was very fresh with crisp ingredients. The staff even came around to refill our drinks and clear plates from our table every so often, and made us feel like we were dining out at a high end restaurant.
The reason I didn’t rate this store higher was due to the lack of cleanliness in the bathroom. It was a tough decision to rate them a 3, but I feel that a restaurants bathroom reflects the cleanliness in the kitchen and the quality of the food.
Tip for management: Hire a cleaning company to detail clean your restrooms once a week. This will leave less detail to clean for your regular staff on a daily basis. I could tell that the attention to detail was missed, and was sub par for a restaurant establishment.

I use to work for round table long time ago so I know how to make a good pizza.
Last few times I ordered for delivery, the pizza was doughy and undercooked.

The pizza here always has a funny taste, almost like none of it is fresh.
Also the employees are very rude, to the point where it’s surprising to find one who’s nice.
Just avoid this overpriced garbage pizza they’re hawking.

Rude customer service over the phone …
Called in to order for delivery and was rushed through my whole order! Was
Not even done ordering and I get my total told to me. I add additional items and I get a rude response from the guy «is that all!!!»
The worst part I did not even get a chance to let him know I had a coupon. Bad experience so far let’s see how my pizza tastes.

No stars!!! The girls at the register are nice but it stops there!!! This place sucks badly. The food is not good. Go to Erik’s. Is it so hard to figure out how much fresh food is needed to make good food?
Ok, but enough of the hate. This place is not very clean… If I need to write more than this… Than you just settle…
If you are reading this and know where I can find real pizza… Please do tell.
On another note, the manager is rude and the old guy is very rude. I can’t understand how hard it is to provide good customer service!!! Epic fail…
Food sucks
Customer service sucks
Zero bars but I have to put.

I seriously don’t get it??? There is nothing great about this brand of pizza? And not too mention the ridiculous prices?
What happened to good old fashion pizza?

Well this is one of those moments where you just wish you could start over and forget that you ever wanted a «better pizza» for the night. Normally we get Pizza Hut and or mountain mikes pizza… But tonight we wanted a treat if you consider spending the rest of your night on the toilet that’s what we got. I was immediately sick after our pizza and my son and girlfriend felt sick within a half an hour… But wait this is not where it ends this is just the beginning! We got a phone call an hour later telling us they double charged us and voided our transaction and now wanted to charge us again. Ummmm NO! We were then accosted by four employees at our door demanding payment and when I told them that once everything settled down and as long as the charges fell off we would pay in three days.
Just remember never give these criminals your address for delivery!

After posting a review about our order that was never delivered on Halloween night I received a message from Shawn @ Round Table asking for my address so he could send us a coupon and an apology letter. Sounded like good customer service to try and right a wrong. I did as asked and here we are on January 5 2015 and I have never received a letter or anything from him. I give up on this place completely! It wasn’t the first time we have had this happen at this location.

Pizza was fantastic. Cheesy bread was really good. One small salad, one large pizza, 6 wings and a 6 piece of cheesy breadsticks was about $ 50 to me that sounds pricey… But it was all delicious!

Disclaimer (s): My star ratings are primarily skewed towards the freshness/​ingredients of the food. Attitude, decorum, wait time, etc. will minimally factor into the equation unless in the rare instance of an absolutely atrocious experience.
A+: Any of their fresh toppings especially ham & pineapple, bacon, pepperoni and sausage.
Above Average: The crust & dough recipe is B grade. Tomato sauce & cheese are decent.
Atmosphere: Well lit areas either day or night. Smell of fresh pizza galore. Families frequent only on the weekends thus the noise level is kept to a minimum during the weekdays being mostly adults. A few small T.V.‘s and 1 large T.V. allow for live sports viewing.
Bonus: Groupon purchased January 2014 = $ 12 for a large, one-​topping pizza ($ 19.99 value)!
Price: Slightly pricey without a Groupon however the quality *is* above average therefore totally justified. Beer pitcher pricing for premium or pisswater = meh.
Tolerable: The bar area is extremely clean however as per usual pizza places the majority of the large tables are dirty. The upholstery of the seating is old and outdated AKA not comfortable. Certain far corners of the back of the restaurant are dingy the closer you get to the restrooms. Restroom is the typical pizza parlor semi-​filthiness from the mirror, sink & toilet as to be expected.
Service: Dine-​in + take-​out = friendly & helpful. In the several years I have rarely ordered take-​out from this Round Table they have never missed utensils, cheese & peppers, proper packaging & a secure/​sturdy box for large quantities.
Sub-​par: Always really hot/​warm inside. Ventilation could be upgraded and not just from fans per say.
Verdict: Although Round Table is «one of the last honest pizzas» for the Bay Area, it certainly is not true Italian caliber. If I’m craving pizza that is reasonably priced vs. finished product I generally choose Round Table only because their locations are close and convenient.

*09−08−14 ((Updated Review))*
The last updated review I did, I wasn’t too happy about not being communicated with although I was offered a complimentary large pizza and a via Message with a sincere apology from the Owner.
So… I decided to give another shot, & accept the complimentary large pizza. I called and put in my order, pizza was done by time I showed up and I was impressed by 1. Their punctuality for having my pizza done (I am usually rushing when I go some place), 2. The professionalism from the owner because he CARED enough that I was dissatisfied with the Customer Service and the quality that was put out that very day because I go to a lot of businesses and can be dissatisfied and they usually do NOT care enough to either apologize personally or reach out to see how they can make it better so thank you Shawn for your generous gesture!
The pizza experience is what is also important to me, I ordered a Large Pepperoni Pizza. The pizza was so delicious! it wasn’t greasy, nor was the pizza maker skimpy on pepperoni which I absolutely hate about most pizza places, the crust was so good that I ate it and I never eat the crust! Yuck! But the crust wasn’t doughy, it was high quality. I am pregnant, and my taste buds have changed followed by my Eating appetite and It was so good that I ate 3 slices when I usually can only eat HALF of 1! Lol
I give this place 4 stars for its outstanding service, professionalism, caring, and for spelling my name correctly. THANKS AGAIN SHAWN & SELESTINA.

Zero stars if I can worst service ever. Quality and quantity is low and my last visit the clerk checked under the pizza without any gloves and also he added the toppings without any gloves or washing his hands after I questioned him he tried to ignore me. I directly asked him are you not supposed to wash your hands? Are not suppose put on gloves and «he said no we don’t».
And this is the clerk who takes your orders, takes your money, and adds ingredients to your pizza when its done without washing hands or gloves. Who would want to eat that?
And I called the manager and he was rude also. He just threw the pizza in the garbage and remade it which was not good either so we’ll never go back to Round table again! After I argued with him he said we not suppose to beg customers to come back so my business was not valued.
Avoid this location at all cost maybe Round table pizza all together because on Round table’s website when you submit a complaint you never get a response, try it! And this is true for any Round table pizza.

Round Table has the best pizza hands down, but I was VERY disappointed by the pizza I got my last visit. I ordered a large triple play pepperoni for takeout, and when I came to pick it up, I saw it barely had any pepperoni on it.
When I asked the girl who rang it up, she called her manager over. He tried to convince me that «triple play» only means three types of pepperoni, not three times the pepperoni. In other words, I paid an extra $ 5 bucks, but got the equivalent of a one-​topping pizza!
Edit — I’m not prepared to write this off quite yet. I’m forwarding this review to the Round Table feedback site. Maybe they can help make this right. Stay tuned…,
Update — I finally talked to the store owner yesterday (⁸⁄₂). He did not apologize for the pizza or for my being upset. Rather he was very argumentative and kept asking me why I was making such a big deal over a pizza. I had to explain several times that I wanted a pizza that looked like the one in the advertisement. He also repeated that a Round Table Triple Play does not have 3x the amount of meat, only 3 types of meat. I still don’t think that’s true.
He said he saw my Unilocal review, but dismissed it. He says his restaurant has a reputation for adding more toppings than the RT corporate recommends. Maybe that’s true, but certainly not in my case.
Anyway, he offered to make me another pizza, presumably for free, but it was never explicitly stated. But we kept arguing, and when I suggested that, if the triple play pepperoni I got last time was what it was supposed to look like, then maybe I needed to report Round Table corporate to whoever deals with false advertising claims, he simply said «Goodbye» and hung up.
Oh well. He doesn’t need me and I don’t need him. I’ve probably ordered about 50 pizzas from this RT in the 8 years I’ve lived here, but I will not be back again.

Noelle’s Unilocal Notebook 2014
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The QUICK LIST
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stroller friendly
clean restaurant
good customer service
delish pizza
Came here tonight with my husband and son to pick up our Round Table Pizza. Called the order in earlier and received friendly customer service. Upon arriving at Round Table we were able to park in the 5 minute parking with ease (probably because it’s a holiday weekend). A little girl (four years old) came out with her mom and rounded the corner too fast– hitting her head on the bricks and dropped one of the pizzas on the floor. I ran inside (new mom instinct) and got ice for the little girl. I told the manager what happened and they made a new pizza for them free of charge.
We picked up our order with ease. Staff was friendly and our «create your own pizza» was exactly to our specifications. We ordered a regular crust, large pizza, one half with mini pepperoni, the other half with sausage, onions and green bell peppers. We also ordered garlic twists. Everything was fresh and delicious :)
Create your own pizza (cost differs depending on toppings) $ 24.99
Order of six Garlic Parmesan Twists $ 5.99
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15% discount
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Subtotal $ 30.48
Discount $ 4.57
Tax $ 2.27
Total: $ 28.18
We used our 15% coupon because we signed up to be on their mailing list. Good
parking, good pizza, friendly customer service makes this a winner in my Unilocal Notebook.
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Noelle’s Notes
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Unilocal Check In (we didin’t use it though) — Buy a medium soda get 3 Garlic Twists free.
Unilocal Deals (we didn’t use it though) — Buy the deal $ 35 for $ 40

I have too say that this Round Table has been pretty consistent. We only order take out from here and the pizzas have always been good. They are cooked right and nice & hot when we get it.
This is a nice family owned restaurant. I don’t have any complaints about this location. Keep up the good work !