Orchard Supply Hardware

Went in yesterday to get my Benjamin Moore paint and the reason why I’m doing this review is because it came out better than expected! Bobby was really helpful with everything! even though the cashier wasn’t the friendliest person but the paint is awesome. Me and my husband are very satisfied

I used to like shopping here until this morning. The employees are not the friendliest but most are really helpful. This morning though, I returned a decorative plant, and the older blonde woman at the customer service counter with the weird short hairdo was rather rude.
The small plant was artificial but was stocked among all the real ones. It looked real, so I hastily picked it up and bought it without thinking about pinching the leaves to make sure it was real. So I returned it and she said «So you didn’t think to feel it to see if it was real?» and snorted. No, I didn’t woman! It was a hasty spontaneous purchase that I grabbed quickly because I was already in line to pay.
You don’t have to ask me a sarcastic question to make me feel stupid! Keep your stupid remarks to yourself. And keep in mind that you have a job because of the customers who shop there. Lowes is just across the street.

Great customer service here. everytime I go in there’s always someone available to help me and if you have a return or exchange they are very understanding if you don’t have a receipt they’re great
employess are great they know what there saying. cashiers are very friendly. i recommend this store they are always friendly and willing to help

Their customer service exceeded my expectations! Last year I purchased a patio set that was on sale from Donna at their Cottle Rd location. Due to circumstances beyond my control, the delivery date had to be changed a couple of times. No problem! They arrived as promised to my home. The table was assembled and they uncrated the chairs. Sometime later we discovered one of the six chairs was not the same as the others. No problem! Donna promised to find another and we could exchange it. Unfortunately, they were completely out of stock. Donna told me if I was willing to wait until next season we would be able to exchange it. Good to her word, she not only found one but she ordered a couple from the warehouse for us to inspect. Now we have a complete beautiful set. Whenever we shop at OSH we always ask for Donna.

This location is great. Every time I come here I never have a problem. All the employees will ask you if you need help (well most of the younger ones will). I never had an issue returning items, or having an employee look something up,

The blonde cashier was rude.
Didn’t want to answer basic questions and seemed bothered by them, and by the customers.
Ruined an otherwise satisfactory experience, that was unnecessary.

Like most OSH stores, this one has too many slow moving employees though mostly at the cash registers, but, for the most part they know what they are talking about. Unlike it’s huge competitors, where just finding someone to show you were something is might take a miracle, at OSH the employees seem to also know enough to provide advise on what to buy and how to install it. Overall, need to speed things along, realize you are more than ACE Hardware yet less than the two big retailers, but can be better than all if you try a little harder, like you used to do

I really enjoy shopping at this location, I’m here at least once a week and enjoy that I usually see a familiar face when shopping here. Quick shout out to Donna, Pat and many others that are helpful, friendly and knowledgeable.
Thought I would write a Unilocal on the Cottle Road OSH after I did some hardware store Black Friday shopping. Saw three things (all half off) I wanted in the OSH add the day before and also went through the Depot and Lowes adds as I needed an over the range microwave. OSH opened at 7, Lowes I think was at 6am and Depot was at 5am.
At Depot by 5:15 and spent $ 22 on a couple buckets, a roll of Christmas lights and 6 99 cent poinsettias. Thought most of HD’s deals were on cheap import crap so they didn’t look much like a deal to me. No microwave
Went to Lowes not any thing I’d call Black Friday deal worthy. Spent zero.
Went to OSH, bought a Bistro set for $ 99, two full size Patio Heaters $ 99 each and two dog beds for 9.99 each. Everything was half off, every item was good quality. It was also No Sales Tax.
Final score Osh got $ 320 from me, Depot $ 22 and Lowes zip. Who would have believed it.
Got a microwave at
for $ 99, I knew $ 229 from Lowes was a rip off.
Rock on OSH, best Black Friday deals ever.

Had to return a hose that broke, the flex hose thing… and the customer service man with a dirty yellow beard & mustache was just not in a good mood. Service with a smile goes a long way. His facial expressions were gruff & irritated as I had no receipt for the stupid hose. You think he had never encountered someone with no receipt before. He was able to «figure it out», but felt like a «bad» customer for not being prepared. Looks like the extra few blocks to Lowes will just be easier to deal with.

Good store. Came and purchased paint and there is always someone available to answer questions. After our paint was finished, the employee even loaded it in a basket and had it ready for us. Just wish it was bigger and had a bigger selection.

Even with the blue «Big Box» across the street, I still got to OSH! You get to talk to someone about your household problems, rather than someone who is going to point you in «a direction»…

Always love hearing a manager state, «I’m not ringing, I’m not to to do returns I’m here to run the show!» This after an overhead call for backup help was done and there are at least 6 customers in two setup lines.
I don’t give a crap who you are if customers are waiting you need to help out!

I compose this review with mixed emotions, because I’ve had both very positive and very negative experiences at this store. To give you a sense of my impressions during a recent visit: Selection of items — 4 out of 5 stars for the DIY homeowner. Knowledge of floor staff — 3 out of 5 stars. Courteousness of cashiers — 1 out of 5 stars. Management’s concern for customer feedback — 5 out of 5 stars. Ratings are all over the place, with an average rating of 3 out of 5 stars.
My last — unpleasant — visit to this OSH store was, I learned later, an anomaly. First, there was no greeter at the store entrance. The presence of a greeter who asks customers if they need assistance seems to be a relatively new element of OSH’s company-​wide customer service program. Although I rarely need assistance (at the OSH on Blossom Hill Road in SJ, the store I visit most frequently), it’s nice to have someone available who can assist when needed. In retrospect, I think the greeter could have been helping a customer in one of the departments when I entered the store and, therefore, wasn’t present at the front door.
Second, there was no floor staff within sight when I DID need assistance later on. I had to approach someone at the front counter (not the cashier) to request help. The employee who eventually showed up was OK, but not as prepared and knowledgeable as I would have liked.
Notwithstanding any of the above, the real turn-​off during this visit was the substandard performance and objectionable ATTITUDE of the cashier. Reading other reviews here, you’ll see this theme crop up a number of times. Why? Because it’s true. And I wouldn’t doubt that it’s the same cashier at least in some cases. No greeting, no eye contact, no smile, no thank you, not inquiring whether I was a Club Orchard member. Not a decent — or even intelligent — way to treat customers. As I left, a friend who had accompanied me to the store said, «Wow. She must be a minimum-​wage employee.» Not good, since final impressions can be lasting ones.
I emailed the store manager via OSH’s feedback page and expressed my concerns. We exchanged emails and later met in person. He apologized profusely, explained how he and management staff have addressed my concerns with floor staff, then offered me a gift certificate. Needless to say, I was favorably impressed the actions he had taken with staff … and I took him up on his offer for the gift certificate.
I should add that the nursery is a bit smaller than I had expected. It doesn’t seem to have as many plants as does the OSH on Blossom Hill Road, and the diversity of plants is somewhat lacking.

I love this hardware store. Today i went in for a fill valve and flapper for a toilet. first trip, quick and easy, simple instructions and answered my concerns. unfortunately the valve wouldn’t shut off.
Called in, spoke to Brian and he had me bring it in. Got there and instead of questioning my ability to install the unit and make me feel like i did something wrong. they address the questions on the products and determined it was defective. Went to go get checked out, line was long and so they had me give them the defective product and leave with the new one in hand. I’m glad to have my toilet leak fixed.
It’s great to be a beginner at home repair and not be made like an idiot and the blame shifted on you. it’s another thing to understand i didn’t want to wait around any longer since everything is apart and had me leave in the shortest amount of time possible. the savings i enjoy here is the time and frustration that i haven’t been able to avoid at other places. i love this place and thank you both Brian for taking care of me.

I’d give 3 – 4 stars on selection. but service killed it.
I went here for the first time over the weekend. Wow, it’s a nice looking store! I love the new locations in general. This one is pretty big, and has a great selection. I visited the nursery, and they seemed to have good quality plants. The one by me was pretty picked over… possibly because of the 25% off sale they had going on. I went looking for a specific plant, and was able to easily locate 2 nice ones. I took them to the counter to purchase… and that’s when the fun began…
So i mentioned they had the 25% off sale? Well the plant I bought was also on sale. The plant rang up at a completely different price than either one… made no sense to me. I’d had the same issue at a different location, and they manually adjusted the price. I mentioned that to the cashier. She just looked confused. So she asked someone else. Who then asked someone else. Then they called the front. She told me I’d have to purchase at customer service, as they were confused. (slightly annoying that she says this dismissively, as though I should automatically know where that is. I had to ask, and she kind of pointed and said «that way». wow, helpful)
I get to customer «service». This was PAINFUL. I asked which side of the counter to go to. Even that seemed confusing. Purchase is one side, customer service is the other. I needed both. They weren’t sure what to do. Funny thing is, it’s only 1 person there… so really… why did it matter what side? Anyway, i explain to the girl there that the price is weird. she’s confused. she calls the manager. i explain to the manager. she’s confused. i told her the plants were on sale, different than the everything is on sale sale. she actually argued that point, and wanted to know why i thought so. there was a sign. she demands somebody fetch this alleged sign. seriously. this goes on and on and on. somebody goes outside… no sign. well duh… i said the sign is in the nursery. finally, she adjusts the price and has yet a different person ring it up. wow, how many people now to deal with one simple purchase??? as i’m walking to the other register, a person finally comes with the sign. sale price, just as i said. i hear her then go on to explain to the person that somebody screwed up and didn’t take into account the other sale, and it shouldn’t have been put up (even though the date clearly said that day).
omg… i finally got out of there. took all in all about 30 minutes. will i go back? noooooooo!!! keeping in mind that the same pricing issue at the Blossom Hill store took about 30 seconds to solve.

They came through for me today when my simple 30 minute faucet leak repair turned into a 2 hour ordeal and 2 trips to Orchard. Don;t know who helped me at Orchard, but he gave me all the instructions along with the parts to fix my leak. Ultimately was forced to replace the entire handle
also like how this place is much smaller than home depot and lowes. can find things easier and faster

This is a great place for a wide range of home products. It has an easy to navigate layout and a knowledgeable and friendly staff. This is my go-​to place for everything from picture hanging, gardening supplies and home lighting.
This is also a great place for Christmas decorations. They carry some very unique items that can add a nice, homey feel to your décor.

My family has been enjoying our Cottle OSH for the past 20+ years and worried what would happen when Lowe’s opened across the street. I was very happy that OSH remained a friendly little place with a great gardening section – and plant return policy.
THEN…the remodeling happened in late 2012. The store is now dark and not as easy to navigate. Worst of all, the plant selection is poor – I’m so sad. My brother, a professional landscape designer, USED to recommend clients to OSH until the remodeling of the chain.
Another new problem is selection. Items listed on special in their ads are not in stock, and yesterday my son and I asked the OSH assistant for a simple cement-​mixing tub and were shown wheelbarrows! Lowe’s had what we needed for five bucks. Ace also has things that OSH does not. (Sigh.)
Better days ahead?

Woohoo, another OSH! We’re not usually in the area so we didn’t know this place existed!
I was very impressed with the enormity of it as we pulled up. Lots of parking, right next to Bill’s Café, what could be better?
An employee saw me and actually asked if I needed a shopping cart! How nice! I didn’t, as I was on a mission to buy only one tiny tomato plant, but I really appreciated the offer. Very welcoming! I guess it could also be considered «enabling» — giving a compulsive gardener a shopping cart at OSH is like giving a coyote the keys to the chicken coop. But I appreciate it nonetheless!
I found the perfect lil’ plant in no time, for $ 1.99. It won’t be lil’ for long. Last year’s lil’ baby grew to a nine-​foot fruit-​bearing monster — and that was in a pot, not the ground! I didn’t even have stakes tall enough to support it. Ended up having to lean it against the house and drape it across the top of my greenhouse! It’s still there and producing tomatoes, but being uncovered all winter has damaged all the stems and leaves beyond recognition so I’m starting a new one.
The checkout process was wonderfully friendly. The staff pointed out how all flowering annuals were 25% off. I asked if the tomato qualifies, she said no, but if I want to come back later and buy flowers that was the last day of the sale. Ah, well. Would have loved to but we had other plans. That’s excellent customer service though. She also offered me a flat box to set the plant in «to protect your car». Sweet!
It’s awesome to feel so welcome in a store! Thanks OSH!

I love going to Bill’s Café for brunch on the weekends. Because of the wait (that is to be expected on the weekends), my husband and I usually browse OSH or pick up a bunch of items while waiting to get breakfast.
Service has always been very good to us here. We are always greeted at the door, and at least one person comes up to us and asks if we need help while browsing.
The last time I was here, I needed help finding rubber gloves and help making a key. I was able to find someone to help me with both tasks quickly, and the two men who helped me were both very friendly and polite.
Some items here are a bit more expensive than the same or comparable items at bigger stores, but I prefer the service here. I have also asked for specific advice about certain home repair things here, and I have always received the help I needed and was looking for.
Thanks, OSH! See you next time.
P. S. Yay for my 400^th review!