Office Depot

GOING OUT OF BUSINESS.
I went with a friend to look at laptops today at this location (close to home-that’s it). Low and behold, they’re going out of business. Aside from the 30 percent off signs, the place did not look much different than it has in the past– dimly lit, empty shelves, etc.
Anyway, the computers that were left were the display models, marked down 30 percent from the full list price, not from the sale price that’s offered at the normal Office Depot locations. Nothing special. Christmas letterhead was also 30 percent off. Exciting, isn’t it? As with most closing store sales, the discounts aren’t always that significant, but, by the time it’s 70 percent, there’s not much left. I saw a line at the checkout. We decided it wasn’t worth it.
I wonder what will go into the location next.

Stop by this store to return a Office Depot product. Quick service but later realized since I didn’t have a receipt I was given half the amount I originally paid for it.
Would of been nice to know ahead of time that I wouldn’t be getting my whole amount back.

Decent selection of office products, but the manager on staff when I visited was incredibly rude. I was looking for a staple-​free stapler –a product I have seen at other office supply stores. But she scoffed and then loudly declared to the store that I must be an idiot. Probably won’t be returning anytime soon.

This location is close by my home, so when I have office supply needs, I often stop in here first. The unfortunate truth is that the store often doesn’t have what I need in stock. Last week I went in to get a new academic calendar, and the cart for calendars was sitting there empty. Went back on another day the next week, and it was still empty. I really would like to support these brick and mortar stores, but they need to have things in stock. This was just one example of many. If you want simple like #2 pencils they have it covered, but if you want some more variety to your choices like a certain mechanical pencil, then you might be out of luck.

Very friendly service and had everything I needed.

The store opens at 8am! Get this errand outta the way!
Walked in, grabbed my ink slip, walked over to the counter and paid. I was in and out in 3 minutes!
The staff is not too friendly that early in the morning though. I brought in my bag o’ empty ink cartridges and began to ask the cashier how many of them I could turn in at a time, before I could even finish my sentence, he says ‘TEN!” Yikes! okay the n. I’m not a morning person either but come on! ITS ALL ABOUT CUSTOMER SERVICE!

The worst return service.
I bought my tonner for laser jet printer from this store, unfortunately I did not need the tonner anymore. I went back there to return it after around two months. The tonner was not opened. They could not help me return it: they were not even apologizing, they looked at me funny. They said they have one month return policy. I told them I did not know. I asked the name of the person who was helping me. He told me his name and he said «what else do you want» in a rude way implying that he is not afraid of me asking about his name. I asked to speak to the manager he said that is the one and no one above him to talk to. Luckily the store manager was passing and I got the chance to talk to her. The guy that I was talking told the manager that he could not return the tonner because it was six months old: what ! it was two months. He kept giving falls information, He said that the tonner has expiration date. I requested him to show me the date. Nope he could not find the expiration date. Still the store manager did not help me. I contacted the corporate office. The corporate office took my email and my phone number. They said they would contact me with in 24 to 48 hours it has being almost a week NO BODY contacted me. No wonder the guys at the store gave me the attitude that he is not afraid of any body when I asked his name. It looks like the corporate office does not care about its customers. Where is my call back??? Still waiting some one to contact me back.

I had priced out bubble mailers online, and it seemed like Office Depot had the best deal. In stock at this location? Yes.
So I copy down the item information (item number, price, etc) and go to the store. Lo and behold, the price is higher in-​store ($ 9.49 vs $ 7.49).
When it’s my turn to check out, I ask the cashier for a price check.
*beep* «$ 9.49 plus tax.»
I reply that it’s cheaper on the website, and she gets totally grouchypants. She growls «I’ll have to check» and trudges over to another terminal to check the online price. Eventually she overrides it to the proper price, and I thank her and leave with my bubble mailers. (Time to get that eBay money!)
Worse than grumpy service, isn’t it a major concern if the in-​store prices don’t match the online prices? It’s a problem if the burden falls on the customer to cross-​check the prices.

This place. its small… its convenient… but sadly the customer service is just bleh… i expected more today… maybe cause of the people working there? Im confused… well…try try agian next time!

m here about once a week for work .very clean and employees are very helpful and polite always asking if you need help and help out to your car. ilove that.

Folks working here are friendly but the service at the counter is so slow. I go often to pick up things for work but may use Staples instead as I really need to get checked out faster. I thought it was just maybe a bad day but having gone there on a regular basis now for more than a month I see that’s their regular speed.

To a certain extent an Office Depot is an Office Depot, and probably doesn’t deserve much of a review.
This review is more to suggest that some of the complaints from older reviews around customer service have been resolved. My recent experience is that the staff and management at this store are very responsive.
It isn’t the biggest store, but that has some definite advantages: easier parking, shorter lines, and a more responsive staff. At the same time, they still seem to have everything.

Great service. They loaded the new Windows 7 into my computer for free and within 30 minutes! They kept their promises with a smile.

lame. lame, lame, lame.
1) weirdly small and cramped, with limited stock. i went in to buy resume paper and printer ink, and they were out of both of the kinds i wanted.
1.5) their «bring this ticket to the counter to retrieve your item» system didn’t work… because there weren’t any tickets.
2) prices are wrong. somehow, it was CHEAPER to buy a black cartridge and the color cartridge SEPARATELY than to buy them as a pack (for a canon whatever printer). and of course, they only had the pack available.
3) TERRIBLE customer service. i wanted to return my ink (got my empty cartridges refilled instead), and because my receipt was missing some info (because their receipt printer was running out of ink), they said they couldn’t help me.
«can’t you look up the info under my credit card?»
«no»
“can’t you look up any of the other information that you can read on the receipt?”
«no. MAYBE if you talk to the coleman manager MAYBE he can give you store credit». WHAT!
they refused to try and problem solve, they didn’t apologize for the inconvenience, and they didn’t give me the phone number to the coleman store, who would possibly be able to help me. i had to search for the number myself, and find out the «missing information» they could’ve easily looked up themselves just so i could get a refund.

This place has the essentials but the customer service here totally sucks. We waited for 10 minutes in line when no one else was there and the manager saw us and walked away. I will never go there again.

this has to be the bootsiest office supply store around. i went here at night to use a 5 $ coupon that I got in the mail. i guess everyone else got it too, cause the place was pretty packed. the ceiling was really low, the shelves dusty. the lighting was crazy dim, and the aisles kind of disorganized. its really small too, which is weird, cause all the other places ive been too have been huge, with managers using headsets to coordinate with their staff. «justin, an old lady on aisle 14 needs a hole puncher STAT!». ok, i think its only the one manager at the sunnyvale place on el camino that is that anal retentive. my bf spent days trying to decide on which notebook to buy (3 subject or 5? as if it were a life changing decision). i busied myself trying to organize all the books in the correct shelves. they were a hot mess.
i like office depot as a whole tho. i order stuff for my work all the time. mainly i buy stuff online cause they have free shipping and have good customer service on the phone.

Our Dell printer pooped out after 3 years so my husband and I ventured out to get a new one since we’re both in school, printers are a necessity! We stopped at Office Depot and it had some good deals on printer but unfortunately, Best Buy had a little better deal. It’s a smaller store but surprisingly, they have a well-​stocked and wider selection of printer cartridges than Best Buy did.
It is a smaller store but you don’t have to fight for parking and things are easier to find. You can buy stamps and they also have some mailing services through UPS.

Like Rachel said, it’s your typical Office Depot, but they also an authorized UPS shipping location, and a copy service (not self-​service).
Parking is never a problem because the shopping center they are in is pretty much vacant. Because they are more expensive than Staples, I will generally stop by this location only in a real bind.

I suppose this is your typical Office Depot, but I found there was a serious lack of recycled products, and two paper trays I bought there were dented and had to be exchanged. Were they throwing them off the truck?