Nancy’s Alterations

Love Nancy! Great prices and quick turnarounds. I’ve had shirts, pants and suits tailored with her.

Careful driving by this place you might just miss it. It’s located right off the main street of Saratoga and Manzanita Drive. It’s located in a portion of a residential house so it could be easy to miss if you’re going for the first time. There is plenty of street parking if for some reason the three spot driveway is taken up.
The other day I came here to get a few items hemmed and called as it was already 2:15 and Unilocal said they were closed. Whomever answered the phone was friendly and said they’d wait for me to come by and drop off some things. We never feel rushed coming here and Nancy and her helpers are amazing!
I feel comfortable dropping off our designer clothes albeit we get them for dirt cheap prices I am never disappointed in the quality of work I get back. Anything from jackets to dresses there’s nothing that can’t be done with Nancy’s magic. Well, I take that back slightly as they’ll tell you if something cannot be done or if it is not worth doing.
Thanks Nancy and your crew for always taking good care of me. I’d be lost without coming to you guys for my alterations.

Had a simple alteration on pants and when I asked about the waist being enough adjustment she flew off the handle and blamed me for not following her advice? What the? She did the pinning and everything.
Totally unprofessional, I explained it was not a big problem jus asking about the amount of alteration.
I have owned a business for over 36 years and I would never talk to a customer like that.
I will never return and went there to begin with because it’s close by… But not worth it.
Plenty of other places, less expensive and civil.
I noticed other reviews saying the service has gone way down, so I am not alone

If 100 stars were possible i would give her 100! She hemmed my wedding dress. It turned out so beautiful! She also hemmed my mothers dress and fit it for her. Amazing! Cant wait to take photos in our beautiful dresses thanks Nancy!

Discovered this gem a few weeks ago. One thing I enjoy about nancy is that she does alterations on items most places won’t. For example, my bikinis. Most alteration places don’t work on bikinis because you need a special machine for it. I took 3 of my bikinis into her & she did a great job! Only thing I wish is that she would get them done faster but I suppose since she’s so busy, it takes a lot of time for her to get to certain projects. She’s super nice as well :)

Excellent work and competitive prices… As good as it gets.

Very good work. I really loved my dress!

I used to be a customer for over 6 years here, but I am really disappointed with Nancy. Over the years, her service has really gone downhill. Maybe it was because I did not really need any major work done (just some skirts hemmed, buttons replacements) However, she really does a terrible job with serious alterations and she has become extremely disorganized.
Her prices do not bother me as much as some people have mentioned (although her prices are inconsistent and seems to be at her discretion rather than a set price list) but it’s the fact that she has become so careless and discombobulated with her store.
I brought in 1 very expensive pant suit, I thought she would be up for the job and gave me her standard «I’m so busy… next week, okay?» okay, no problem. After 1 week though, she tells me «oh I’m sorry, I forgot, I’m so busy, next week, I have ready» I should have been worried when it took her literally 10 minutes to find it. On the third week she tell me «Sorry, not finished yet»
4^th week, it’s ready to try on, but I’m not sure where she put my measurements because the jacket was way too tight and the pants were still too big and was 2 inches too short. She tells me «it’s okay, I can fix, because I only stitch, no cut»
This was really expensive and I trusted her. It was my fault because I thought she was competent in the last 6 years, but then again, I never really gave her anything too complicated.
So why the 1 star? Even after she admitted she has been so busy, I gave her a whole month to work on 1 pant suit, she still messed up on my expensive clothes, she offered to do it again. I said no, it’s okay, I will fix it somewhere else. She responds with «okay, sorry, $ 70» WTF? How does someone charge for not doing the work in a timely manner and then mess up
I now go to Sumi’s Tailoring on Santa Cruz Ave in Los Gatos. Linh is extremely helpful and very understanding of my situation. She gives me a shorter time frame of when work will be completed, she keeps my measurements, and she is very reasonable compared to Nancy’s prices and her customer service is actually very good. I have dropped off 3 more suits and 4 dresses and they all came back perfectly and less than 1 week. I wish I went to her from the start.

This «tailor» ruined two of my suits. I brought it a Vercace Suit and a Saks Fifth that I just purchased. I explained to her that I had a very important interview in 2 months and I need one of them to be ready by that time. To make the long story short. The work she did was sub par and the clothes never fit correctly. She lied to me twice and said she altered something when I know she did not. She was off by 2″ inches on both pant legs and completely ignored the inseam. I had to come back a total of 5 times and now I am sitting here with two useless pieces of clothing trying to figure out how to put one of these together for tomorrow’s interview.
The stiching she did was on the outside of the pant legs on $ 2500 Versace Suit. The alterations she did on the jacket fell apart when I was steaming it.
The Saks Fifth suit is so wrinkled my steamer or an iron is not making a dent. She had to have thrown this thing on the floor and sat on it for the 2 months she kept these articles of clothing.
The only explanation I recieved is that her dauther just had a baby. I don’t know how long it takes to have the baby, but I am sure it is much less than altering clothes here.
Do not bring anything expensive here if you have to. Other reviewers here that reiceve awesome service and great quality of craftsmanship — simply don’t know any better. She is not a tailor and neither is the lady working with her.
Crappy work, very expensive, ruined two expensive suits — lesson learned, stay away from Nancy’s Alterations.

I like Nancy, she seems to be a nice lady that has built a nice little business for herself. However, I brought my blazer here to get taken in because of the excellent reviews on Unilocal of her quality work and affordable prices.
Most of my suits/​blazers were tailored in either Boston or NYC. So I know all about high cost areas and the prices charged by tailors in these areas. Nancy charged me the highest price I have ever been charged for taking in the sides of a blazer. @$ 75 I was a bit in shock!
Yes, she did a great job the quality was good but the prices are not what I would consider affordable in any way.

Nancy is absolutely fantastic! Super hard working, knows about fashion trends, does an amazing job fitting my shirts and pants and has very good prices! I couldn’t recommend her enough!

Surgical with their alterations! People keep coming in one after another, clearly a neighborhood gem. Phenomenal customer service. Needed some work done ASAP and Nancy made it happen. What a great experience. Thank you!

I took my bridesmaid dress in to get the waist/​chest area altered and the straps sewn on. She did a fabulous job for a fairly decent price. Now my dress looks perfects on me, just in time for my friend’s wedding. I would definitely come here again if I ever need anything else tailored :)

I took my bridesmaid dress in to just get a hook sewed in above the zipper. I probably could have done it myself but I wanted to see if Nancy could do anything about the hem. I had my dressed hemmed somewhere else and they messed it up so the right side was about an inch and a half off the ground. I tried the dress on and asked Nancy if there was anything she could about it. She said could try to lower the hem a little but made no promises. I figured while she was at it, I wanted the sweetheart neckline to be taken in a bit too so that my bra didn’t show. Nancy asked me when I needed the dress by and I said Saturday. She then asked me when the wedding was and I said Saturday. I knew I was fool for waiting 3 days before my sister’s wedding to try to get my dress altered. Luckily, Nancy said she could have it done by Friday evening.
Come Friday, I had a bunch of appointments and last minute wedding details to take care of and couldn’t come in time to pick up my dress. I told Nancy my dad would pick up the dress the next morning. I know it could have been all bad, having my dad pick up the dress for me the morning of the wedding. I just prayed that it would look good.
When I tried on the dress, I found that it fit perfectly. Nancy took in the neckline perfectly. She was able to lower the right side so that the hem was even all around and touching the ground. The hook was there too! She was even able to get rid of the wrinkles so I didn’t have to take it to the cleaners to get it pressed ^-^ Nancy did such an amazing job! I will definitely come back her next time I need something altered. I won’t wait until the last minute next time :]

Let me just warn you all that, don’t expect to get a second alteration if the first alteration needed some tweaks. After getting my dress altered, I told her that I thought it was still too big (like 4 inches too big). She looked at me, cocked her head and said, I don’t do alterations twice. Woah. Sorry, I wasn’t aware I was in the presence of absolute perfection.
Do you want customers to not return? Because that’s how you do that.
She must have seen my eyes rolling back into my head at her comment because she agreed to take it in some more.
I think she took a shortcut when taking it in (taking inches off the side panel fabric instead of from the other fabric panels) because there were huge gaps between the buttons that were fastened in the back. To be fair, my dress WAS quite complicated… but from the Unilocal reviews I definitely trusted this place.
Well, there goes by $ 250 delicate lace dress.

I’m prefacing this with saying I love Nancy’s work and feel like both dresses I’ve had altered there felt and looked like the original work. I was very pleased!
The first dress was a mauve chiffon bridesmaid dress that needed to be taken in. I assumed because she had to re-​work the back of the dress and put in the zipper again that it would be a bit more. Totally fine! It ended up being $ 30 and looked amazing.
Next was a grey chiffon bridesmaid dress that needed to be shortened. I then assumed that it would be a little cheaper than the previous one bc it just needed to be cut and hemmed. Issue: Casey needs to stop assuming.
I picked up the second dress today and it was $ 50!!! And she made it seem like I was getting a deal bc it said $ 55 on the ticket that they had in the store (not the one that I was given).
Sorry but I honestly thought she was joking and I thought it was $ 15. Man oh man I was kinda angry.
She said it was a difficult fabric to work with so there’s that but I just happened to be stopping by the cleaners to pick something up. I asked her how much she’d charge for a hemming of a dress and she said $ 12. granted that’s not her main skill she uses everyday but STILL!
Sorry, Nancy. I cann’t afford you anymore:/

Nancy has been great. I gave her some very complex alterations for both me and my kid’s clothes and she has handled them beautifully. I keep going back because she is professional, courteous and fast.
I do recommend that you get her to write down the prices or price range on the ticket for each item.
I will happily continue to be her customer for as long as she is in business.
–Gal on the Go

1 star for unprofessionalism and dishonesty. I took my bridesmaid dress to Nancy because I saw the good Unilocal reviews. Big mistake! So I took my dress there to find out how much it would cost just to take it in a bit at the waist. When she told me $ 40 I decided that it was worth it for me to have a slightly more fitted dress. To my surprise, she asked for $ 80 when I came to pick up the dress. When I reminded her of what she previously said, she argued with me and said that no way it was $ 40 because she had to do a lot of work on it. Who would have thought that one always need to have the owner of a business write down their words or one would get ripped off? Anyway, she had my dress hostage (I needed it for the wedding that was a few days away) so I had to pay double the price I had agreed on.
Moral of the story: don’t go to Nancy’s if you don’t want to get robbed, go to Nancy’s if you like to argue, and always make everyone write down the price so you have proof (actually this one might not have mattered because she would have probably still argued even if she had written it down).

I was going to be a bridesmaid soon. One of the maids was sewing on a nice trim and due to logistics, I wasn’t able to get the dress back until 5 days before the wedding. I tried on the dress one last time and found that it needed serious alterations (which I didn’t remember needing before I handed off the dress).
In a panic, I Unilocaled for good alterations nearby and Nancy’s came up. I called Tuesday morning, frantic, and asked if she would be able to squeeze this in. I came in that morning, showed her what I needed fixed (the shoulder and hemming two layers) and asked if she could finish by Friday.
Sure enough, she was able to. I was just grateful that she could squeeze me in because I didn’t want to be the one maid that had a terrible fit for her dress and ruin all of my friend’s pictures! Yikes!
I called Friday, came in and was able to pick up the dress earlier than expected. She also gave me a quote on Tuesday and when I paid on Friday, it was cheaper! The prices were definitely very reasonable and I couldn’t have asked for anything more!
The fit wasn’t perfect and if I had more time I would’ve asked for another alteration, but considering the time crunch and how quickly I needed everything to be, I’m glad that it wasn’t a total disaster.
Thanks so much Nancy!

Nancy is amazing! I needed to get my suit tailored, and I had heard amazing things about Nancy, so I decided to stop by. It was getting close to the closing time that was listed online, but I called Nancy and she said that she would actually be open and hour and a half past the time that was listed online, which was awesome.
Nancy was really sweet and helpful, and my suit came out quite nicely. It was one of those moments where I put it on and I was like «Wow… how did I ever wear this WITHOUT having it tailored?»
tl;dr: Prices were very reasonable and Nancy is such a sweet person and really does such a fantastic job that I definitely foresee myself coming here for any future alterations!