Hera Tile And Stone

This place has a wide collection. We bought tiles for 3 bathrooms, flooring for entire house and outside tiles. Turk was very helpful and patient and gave us a lot of suggestions as to what would be the best options. Although we were not so sure about the flooring color we went ahead and placed the order. But after a few days, just before delivering the materials, he called us and informed us about a shipment that had just arrived that would likely have the floor color we liked. Sure enough we went and checked it out and changed the order. He went out of the way to call us back even after the order was placed knowing very well what we had in mind. He also gave us a good pricing for everything we bought. Would definitely recommend!

Tiles are pretty decent and fair price. Also a lot of the tiles are actually on stock, so this is a great place if you’re in a hurry. However! One of the owners was ignoring customers and not too helpful. Every time I started a question such as «hi I wonder if you have some tiles of this style but in a different color…» he would interrupt me with a terse «No.» answer then turn his back.

Hakan at Hera Tile was very helpful and we received great pricing. We ended up buying exterior stone, wood flooring, marble tile for the master bathroom and travertine for the laundry room/​bath. We will be back to purchase stone for front yard. I have recommended Hera Tile to several friends now and they have also been happy.

Great experience overall. We bought travertine tiles for our backyard. Good material and was delivered on time. They have a large collection of all type of tiles and I highly recommend buying from this place.

Nice place, ton of good stuff; We bought a lot of our supplies from Hera for our remodeling project. Owner Turk gave us good discount, ordered more/​good stuff when we needed; We appreciate him for that esp. Ernesto is also, always helpful and prompt. We still are buying from them as we need.
We do highly recommend them!!!

This store has THE BEST selection of stone! The owner (Turk) took the time to show me everything and helped me pick out what worked best for our project.
The quality of the stone (travatine) was beautiful and made my bathroom look like a showroom.
It was so nice we went back for ledger stone for our wet bar. We are also getting marble for my grandmother’s house.
Thank you Turk!!! You are amazing and I appreciate all of your help.

Stay away from this place!!! I really wish I saw all the negative reviews before running into these people. Believe the negative reviews. «Turk» is a nightmare to deal with. He is a really pushy, fast talking, deceitful salesman. They delivered apples when i bought oranges and then goes on to tell me they are the same. In addition, the product received was damaged and he refuses to replace them. Now, i am going through the dispute process with the credit card company.

I wish I had seen the reviews before ! the other review is very right. this people are pushy and very dishonest ! please stay away !!!
I went in the store a couple weeks ago to buy Travertine for the outdoor of my house, first when I walked in there was a bold guy as soon as he saw me he started to talk to his other workers saying that all the other big tiles stores Bedrosian and all natural stones are buying from him and he is a wholesaler and won’t sell to me. than his other worker came in and sold me a Travertine called Ivory cream for 1.78 per SQ which was a good price. while he was making the invoice he told me to pay another $ 400 and he will give me better quality ones. and I gave him $ 400 more. before I picked up the tiles I went back and payed $ 2600 more and changed it to Philadephia Travertine which is better quality and has lots of Grey in it. When my Contractor picked up the tile and we opened it we saw that they gave us the worst quality with lots of broken pieces and Ivory cream, even dough we paid more for the Philadelphia. I went back his worker showed me the one they gave me in the yard and said thats also a good quality one but its not philadelphia and that they will fix the problem and give me the right one. as soon as the bold guy came in he insisted that what he gave us is philadelphia and wouldn’t change it .I talked out. please do your self a Favor and don’ buy from that store. I don’t know how many times they cheated other people before what they did to me was very wrong.

Really!!! Some people are funny I had a great experience with these guys I even price shop around the other shops and these guys were the most reasonable of all.

Was redoing my two bathrooms and did lot of shopping for stones. This was the place where I could find the Travertine stone what I wanted. I bought about couple of hundred sq ft of Philadelphia blue travertine stone and they allowed me to hand pick the stones from the pallet and that helped me to get the best stones as possible. Turk and Hakan was very friendly and got a good price on the stones.
When I shopped for the second bathroom, they even gave me a great discount on the stones.
I did compare the price of the same stone at different showrooms and this was place as lowest on price…
… Great place where you can buy quality stones at a very reasonable price.
–K

Pushy, dishonest and a rip off. Stay away!!! Turk (the Jerk) convinced me my sample tile was one color. He ordered some «from LA» told he drove down on Labor Day just to get my tile. When I picked it up, it didn’t match my sample. «Oh, it’s just the variant». Well it doesn’t match pure and simple, but it was my fault because I approved it. After he told me it would definitely match. Of course, the policy is no exchanges no returns. I found an exact match at Otto Marble. Funny how the matching stone has a different name and the price was about half. Turk bragged his prices were the best because he sells to everyone the on Rogers and Junction. What a bunch if baloney.
Since he wouldn’t take it back, he offered to take it on consignment. Yeah right, he charges them my price and has to keep a percentage cuz he did all the work.
Then he had the nerve to try to sell me flooring tile at what he said is a really reduced rate. I could recoup the cost by buying 1600 square feet of travertine. That would make this marble tile «free». He talks so fast, he thinks he can fool you into buying what he wants to sell.
Kept telling me he was trying to work with me and help me out. Did I want to leave the tile. I said I was so disappointed that I didn’t want to work with him under any circumstances.
Next step is to try to see if my credit card company can stick it to him.
Yup, stay away from «Turk the Jerk»

Wow, reviews are all over the place for this shop. I was actually next door and wandered over here. I actually couldnt even tell if they were open to the public but they are. I am surprised by all the negative reviews.
I went here three times because I am incredibly indecisive. I was helped by Ernesto and by the gal with a very pretty name, Javanna or Jasana or something like that. They were INCREDIBLY helpful and really knew what they were talking about. I am clueless on material, size, and what goes with what. They took their time and helped me put together an entire bathroom (floor, shower walls, base, accents, etc). Really took their time explaining the differences in material, what works best, and what would look great.
Their suggestions on material and design came out better than I could have dreamed of. Their knowledge is valuable… you don’t get that often where people actually have a clue what they are selling. Ernesto in particular was an expert. He also spent time explaining how and what to seal the travertine with. I looked into the products he suggested (which they don’t even sell so he was genuinely being honest and helpful) and his suggestions were spot on.
Pricing seemed great too. Quality of the material was superb.
I suppose the only issue we ran into was they said the material would be ready for pickup within an hour but they didn’t call until the next day. I’m sure if we actually needed it sooner they would have gotten it ready but we weren’t in a rush anyways.
I will definitely return here for the next stone/​tile project.

I should have read the negative reviews, as I experienced the same kind of awful behavior from this company. I was working with Ernesto, who seems to be a good guy, but unfortunately decisions are made by his boss who is not only disrespectful and pushy, but also dishonest.
I was going to buy 3,000 sqft of travertine for both my front and back patios, and I planned to do it in 2 stages. I ended up buying 1,600 sqft first and when the first batch was delivered I found a lot of broken pieces. As I was completing my first project, I ran out of some pieces so when I called Ernesto to buy them he started pushing me to buy a lot more saying that someone else was interested in those tiles. In order for them to sell me those additional pieces he needed «an incentive». I didn’t like that as I was already planning to buy that plus more, but I don’t like to be blackmailed.
After not returning my calls or emails multiple times, I was able to get hold of Ernesto. His boss, Turk, grabbed the phone and said that the only way he could get me the additional pieces (400 sqft) was to buy an additional 2,000 sqft.
These guys are not only dishonest, but also disrespectful. I’ll end up buying everything else at another supplier, as I don’t want to deal with this company ever again.
STAY AWAY FROM THIS PLACE!
Don’t do business with these guys. Believe me, you will thank me and the other reviewers if you avoid this place at all cost. Don’t get fooled by their prices as they’ll end up taking your money (and your time) one way or the other.

We have been shopping for paver stones and went to many tile shops all the way from Hayward to San Jose. We made a stop at Uni tile in San Jose yesterday who don’t carry paver stones and we had parked in Hera Tile and Stone parking lot. We hadn’t heard of the shop but saw «Paver Stone» sign and walked in.
Turk met us and showed us all the different kind of paver stones. He was recommending a particular kind of stone that we weren’t sure would look good in our backyard. As soon as Turk heard we were not using the paver stone on our driveway and would be used in a very «un-​noticeable» part of our backyard, he almost scolded us for looking at expensive stones. We were a little surprised that why would a businessman not want to sell us the most expensive thing in his shop, but that’s not Turk will do. He spent a lot of time with us to understand what we were doing around the house and told us to save up the money to use in a more prominent portion of the house where we will get a better return for that investment.
We didn’t buy the expensive stone and are still waiting for the delivery. A lot of people here have complained about the quality of the stone delivered so I will definitely update this section about the material that was delivered to us.
Oh one more thing — he had a very difficult customer in the shop at the time that we were making a purchase. She had apparently read all the Unilocal reviews and kept on asking Turk about what if she get broken tiles. Turk patiently handled all her queries and promised her that upon delivery, he will inspect every tile with her and order new ones with overnight delivery if she is not satisfied.
I have no doubt that we made the right decision buying from Turk and Hera Tile and Stone shop.

I didn’t buy any tiles here but the customer service is excellent. The rep I was working with (Ernesto) was very patient with me because I am a very indecisive person. He seemed very knowledgeable about tiles. The prices are reasonable. I am giving them a 5 star for the customer service!

«Warning» to all the area contractors and consumers. This company is a joke. They showed me Tan Travertine in their showroom and sold me white limestone!!! A different product!!! After numerous phone calls and showing them an example of what they sent me he would not let me return. I WILL WARN EVERY CONTRACTOR AND EVERY CLIENT ABOUT THIS PLACE!

I have purchased travertine and onyx tiles from Hera Tile and Stone for 2 bathrooms, one in my old home and one in-​progress in my new home. When I first arrived at Hera almost 2 years ago, I was unsure of which tiles and patterns to use. Turk, one of their sales guys, gave me some great ideas. I bought the tile and did the bathroom. We liked the look so much, we’re using essentially the same tile for the new bathroom. When I came back with my original receipt, nearly 2 years old, Turk gave me almost the same deal (only 50 cents more per sq. ft.).
Hera tile and stone is a no-​nonsense place. When it gets busy, it can be hard to get the help you need. It not like going to a building materials store in Palo Alto or Los Gatos. But, you won’t pay PA or LG prices, either.
If you want nice stone at a great price with solid advice on color schemes and layout, Hera Tile and Stone is your place. It’s even better if you know exactly what you want. I would always check here first before looking elsewhere for stone, and purchase what you see on the lot. That way, you know exactly the color, look, feel, and quality of what you’re getting.
All-​in-​all, I’ve had 2 very positive experiences with Hera Tile and Stone. Thanks for setting me up, Turk, I’ll be back!

This company treated my clients with complete d
isgrace. I would not recommend them to anyone. There opinions are not professional and contradict the contractors that send you there. The contractor asks for a certain size, they ask why, then they tell you your contractor does not know what there doing. Contractors have a license for a reason.
When I questioned the sales man on simple things they should know about installation and asked if he would back it up with a signature, he said he wasn’t even sure of what he said.
Then when I told him he was un professional to say a licensed contractor did not know what he was doing and that my clients should get a second opinion, all he could say was, «Whatever, I dont need your business.»
These people make complete fools of themselves. I was ashamed to even walk my clients into such a store.
I only gave them one star because there was no negative stars to mark. If you are to buy from this company make sure to check every tile to make sure of breakage.

Hello Consumers and Contractors in the Bay Area, South Bay, East Bay and North Bay. Please Do NOT believe the positive reviews about these two companies. Hera Tiles & Stones and Alameda Design Center. I believe all these people who wrote a positive reviews with these companies are either families, friends, peers or associates of these companies. In April 2009 I have bought a brand new kitchen cabinet, 2400 square feet of Travertine tiles, Granites for bathrooms & fireplace. I bought all the materials at «Alameda Design Center» located in Oakland Ca. I believe it was shut down and now open a new business name Hera Stones & Tiles with same owner (Turk). Remember be a smart buyer don’t be fooled like me. My mistake is your advantage.
My total purchased from (Turk) Mehmet Eser Yavuz worth approximately $ 15.000.00. He is the CEO/​OWNER of Alameda Design Center and Hera Tiles & Stones. He sold me the lowest grade of travertines flooring, poor quality Kitchen cabinets and granite, then charge me for the high end prices. The tiles arrived in five (5) big crates from their wharehouse. My general contrator open the crates to inspect tile quality and has at least 400 sq ft damage tiles. When I called Mr. Yavuz he refused to take my calls. I ordered the «cherry shaker style» cabinet in solid cherry wood.
(Turk) Mehmet Eser Yavuz company deliver the (traditional design cabinet) totally NOT the cabinet I paid for. These kitchen cabinets are severly scratches and wharp like they have been sold and installed to someone house, was returned and are re-​sold to me. I called Mr. Esser Yavuz to come to the house and check the kitchen cabinet that they installed at my house. He and his associates inspected the kitchen cabinets, the granites kitchen counter, the travertines tiles flooring. They agreed to come back the following week to make repairs.
(Turk) Mehmet Eser Yavuz & his associates never came back to do the repairs. I was struggling to get them to fix the problems but they are not compliance. I filed a lawsuit againts (Turk) Mehmet Eser Yavuz, at the Solano Superior Court House in Fairfield Ca. The hearing was held sometimes in August 2009. The judge was shocked of (Turk) Mehmet Yavuz in the way he was treating his customers. The Judge can not beleive what he was hearing from him. The Judge decission to order (Turk) Mehmet Eser Yavuz, Owner/​CEO of Hera Tiles & Stones and Alameda Design Center to pay me back the maximum allowed of Solano Court for the amount $ 7.500.00. plus daily interest, court fees, and paper circulation.
The judgement was entered in January 2010. (Turk) Mehmet Eser Yavuz, disagree with the court decission and refused to pay the judgement. On February 2010, (Turk) Mr. Mehmet Eser Yavuz filed an Appeal. The hearing was set to a different location at the Solano Superior Court, Vallejo Ca. During the hearing, Mehmet Eser Yavuz is making false accusations statement and twisting the original scenario from the Fairfiedl Court House. The appeal Judge was NOT buying any of the words comes out from Mehmet Eser Yavuz. The Judge actually told Mr. Yavuz «When You Live In America Do Business Like All Americans» The appeal judge ordered Mehmet Eser Yavuz to pay the full amount allowed by the court judicial system of $ 7500.00 «PLUS» the daily interest from original judgement in January 2010.
As of today this December 29, 2014, four years has passed (Turk) Mehmet Eser Yavuz the ownwer has NOT paid the amount of $ 7500.00 from the court order plus daily interest! It has been 4 long years since the judgement in 2012. Recently I have extended my research online about Hera Stones & Tiles and Alameda Design Center and found out has alot of negative ratings and bad reviews from his ANGRY customers. Please do your homework and research thoroughly before you will become the next victim just like me. Check out
first and get ideas before hand. Goodluck with your home project and remodelling. Thank You Very Much for taking the time reading my review. Please do yourself a favor to pass this on to all your friends, peers, business associates especially for those who lives in the area and nearby. Do not do business with these company as they will take your money.
P. S. I gave them 1 star because there is no space for 0 zero star.

Great price, great service. We’ve purchased a lot of marble and other natural stone. The service has been very nice and helpful. Having comparison shopped at other places, Hera provides the best value
For money and product! Thanks Hera tile for making our project a success.