Finish Line

Walked in, no greet. I was holding the display of the shoes that I wanted and waited for about 5 minutes. None of the 4 employees that were unoccupied offered to get my size or came my way for that matter. They definitely saw me and made eye contact. So I left the shoes and went and bought them next door at Shoe Palace. $ 140 sale out the door.

This place has a very bad customer service they definitely need to change their management employees or definitely close the store

I was looking for Brooks shoes, as Finish Line is the only national chain to have them.
I was greeted quickly, and I looked over the men’s side, and couldn’t find any in the current shoes. They had one pair in the clearance shoes.
Someone later asked if I was trying to find something, and they suggested that I go to the Great Mall location because they had many more available there. I don’t remember the last time I was there that they had any out.
I guess if someone else is looking for Brooks, Sport Chalet had plenty – all at full price.
At least, the service here was okay.

The only reason I give this place a 1-​star is because of its customer service. customer service there is so poor that I’m going out of my way to critique it. I came in asking to try on a pair of size 9, Nike flyknit free 4.0. Instead, the associate (male of Hispanic descent with earrings) brought me a size 12, saying that they were out of the size I was looking for in black. He then proceeded to toss the box on the bench to go look for a size 9 of any color, which is what I had requested afterwards. After trying it on & finding my size, he asked me, «so you’re not going to buy anything?». What kind of sales associate says that. Does this store just hire anyone? I found it rude, so I tried my luck elsewhere. If only there were negative stars…

First off, I would give ZERO stars if I could. This establishment needs to train their staff on customer service.
I went in and wasn’t greeted by either of the two workers. The store was empty –no other customers were in tow, and both employees were just standing behind the counter, lost in their conversation. Not only that, but I stood in front of the counter and waited for them to help me. I cannot be missed, and yet they spared no notion of helping me. After what seems like the longest time of being ignored, I spoke out. And yet they just looked at each other. I repeated my question, and they had the audacity to turn to an approaching customer and asked if he needed help, ignoring me AGAIN. There’s two of you. I repeated my question once again, and finally the female employee answered my question and told me they were closing in five minutes.
The time was 8:45pm and I even checked with other customers.
All I needed was the size of the shoe and I would’ve purchased on the spot.
Finish Line, you really are the finish line. I will never step foot into this store ever again, and will take my race of finding shoes to another ending point.

Went here today and the store was completely empty and I wanted to get a size on some hyperdunks I wanted to buy for my basketball league and I stood there for literally 15 mins while the employees were at the counter and just waking around and they didn’t even bother to ask if I needed help. A couple of people came in and they asked if they needed help and ignored me. I had to walk up to the counter and ask the employee for a size. I guess they hate Filipinos. But it’s eastridge. What do you expect? Right?

I needed a new pair of shoes for work to keep me comfortable while being on my feet for 8 hours so I decided to check out Finish Line. Their prices are reasonable compared to Foot Locker and Shoe Palace. Their selection of shoes sucks though. For women its pretty much just Nike and Converse. They helped me order a pair online (like I couldn’t do that at home) but I had to return them because the size was wrong. I eventually exchanged them for a different shoe that I had to settle for since there’s few options. During the return they were nice and helpful though. So a couple stars for that.

I return a pair of shoes and it was never credited to my account. The people in there are not helpful and let me wait for a long time. Bad attitude and poor service.

bought a pair of Gorilla hiking boots. the side zipper broke in less than 4 weeks. Finish Line did NOT stand behind this. they do not stand behind what they sell. it is buyer beware if things go wrong.
shabby and sorry-​ass way to treat people.

I purchased a $ 200.00 pair of Nike max shoes on Sunday. Put them on and wore them around my house for an hour. The shoe kept rubbing my ankles. I tried to return them on Monday they refused to take them because I had worn them. How are you to know if a pair of shoes fits if you cant put them on and wear them for half an hour. I would not by from the finish line EVER!!!

I placed a call to this location inquiring about a price adjustment. I purchased a pair of shoes 2 days ago and since then noticed that the price has gone down $ 30. I asked the associate Jessica who answered the phone if it is possible to come in and receive a price adjustment on the shoes. She did not know the answer so she placed me on hold to speak to her manager. Upon return, she said the answer is no (in a very rude tone). I then asked if its possible to return the shoes and then buy them back at the new price, her response (in a very condescending tone) was «I don’t know my manager said no.» I then said you do not have to be rude, I was just asking a question and requested to speak with her manager. Her response was «She is busy. It will be a long wait.» I asked to be placed on hold regardless, because I feel that she was very disrespectful and rude over the phone and even if I cannot receive the price adjustment I’d like her manager to know about the unprofessionalism of this employee. Throughout the conversation she answered in an extremely rude tone and made it seem like I was bothering her. I was on hold for 10 minutes, while waiting I read the back of my receipt and it states that I can receive a price adjustment within 10 days. I specifically told Jessica I purchased within 2 days so I am not sure why her and her manager would say no to the price adjustment. I was still on hold, 15 minutes later, so I decided to call corporate to confirm my finding. The person who answered was extremely polite and confirmed that I can receive a price adjustment within 10 days. I decided to call the store back to see if I can finally get ahold of manager. A young woman answered who sounded exactly like Jessica, but said her name was Tiffany. I asked for a manager and she said I am the manager. I proceeded to inquire about the price adjustment and let her know that I confirmed it is possible with the corporate office. I also told her about the service I received from her employee. She seemed uninterested and did not care that her employee was rude. I told her I will be in tomorrow for the adjustment and she said, in a rude tone as well, «Well, we will only do it if the shoes are unworn. If they’re worn we will not adjust the price.» I confirmed they were unworn and will be in tomorrow expecting my price adjustment, she then proceeded to repeat the same line to me about only adjusting unworn shoes. I had already confirmed this with her and it does not mention unworn items on the back of the receipt. I asked for «Tiffany’s» manager because I cannot believe two people back to back would be so rude about one simple question and her response is «He is out of town.» When I asked for his name, direct line, or email she told me to «call corporate to complain because she cannot give out that information.» This is completely unacceptable. This was my first time shopping at Finish Line and it may be my last due to the lack of service I have received at this location.

Where shall I begin? Let’s start with the salesman. After asking for a particular shoe, he stated that they didn’t have my size but if I wanted it, I could order it and have it shipped to my house, at no cost to me. Great, I thought. So I ask to try on a similar shoe to assure the fit. I ask to try on a size 8 ½.. He brings me a size 7. «Try this one to see if it will fit», he says. REALLY? Then he goes to the back and brings me an 8. I gave up and went to order the shoes. The saleslady ringing up my order then tells me that I had to pay for shipping. Standing next to her, the salesman smiles and says,“Well, I thought it was free shipping”. DUH!!!
Wait! There’s more. It has now been 4 days AFTER the day I was supposed to receive my shoes. Will I ever go back? Hell no. Corporate should look into retraining their staff on policies, procedures and ESPECIALLY customer service because the location at Eastridge lack in those areas.

So we ame here the other day for a shoe pickup .
And I just thought their customer service was extremely rude!
I was on a time limit for work and the guy taking care of us was taking
His sweet time (about 5 minutes) in the back after seeing us waiting at the register .
The other guys could’ve helped us, but I suppose they didn’t know how to work the register or they just were too lazy to take care of us too.
When the guy came out the back, he was trying to give us discounts on keeping them
And so on. We didn’t want that because try looked used. I personally think one of the workers tried them on cause they had the crease in the front. anyways once he came back to help us he was on the phone the whole time. He could’ve put them on hold or something .
I think his name was like addons or something, but yeah didn’t appreciate the whole service
** good thing was the manager was helpful Raymond

No customer service. They were all behind the register laughing and checking out whats in stock.
I sat at the little bench looking their way and waiting. Waited for a good 20 minutes and then I stepped out. It smelled like the bug spray RAID went off in the store.
I wanted to ask for a pair of Marvel’s «The Hulk» shoes for Andrew. I would’ve stayed longer, but there were 2 other families there still waiting for help, and I came in after them.
Never found out if the had the shoes or how much or if I can fiind them at another store. :(Boo. My Andrew really wanted them.

So I came here on a mission EASY TONE REEBOK. I’ll call him the kid.
Ok so I came in to this store cause all the other shoe stores didn’t have a style or color I liked. This kid greeted me right when I stepped in the store. I was impressed.
So I didn’t hesitate & asked him where are your reebok’s & easy tones. He showed me them & he started giving me informations about the different with the run tones& easy tones. I already knew I did my homework. But I just let him do his job at least he was very helpful & informative.
The only thing that bothered me was that although he was talking to me his eye just wondered. Idk If he’s just trying make sure every customer was being acknowledge. It’s basically like he was there but he wasn’t you know hehehe ok getting back.
We got measurements for my foot. I don’t know my size except when it comes to sandals or heels. Ok he brought a few sizes out. Again his attention was everywhere but still being focused somewhat on me. So I tried it both the the run tones feel way better then the easy tones. I wanted both but just settled for the run tones.
Now the price for these shoes are about $ 100 bucks. This store had it on sale for $ 56 what a deal. I had to get them. & I’m glad I did. before he walked me to the register he was up selling me to other items like cleaners. I told him no. & suggested something else. I was thinking if this kid works on commission then wth I bought socks. Not a bad deal buy one get one free! Kid was very helpful & attentive. Now the young lady at the register is a no star. She was busy having a conversation to some guy. HELLO! customer first, it’s people like that, that don’t care about the business they are in. Your in customer service! want more customers learn from the kid. The young lady should be ashamed of herself. I guess she does not know how it feels to be in my position. Let me be the one to sever you & I’ll be the one to talk to someone else in front of you! If it wasn’t for the kid who helped me this establishment wouldn’t have gotten a 4 star!
Price is awesome. Service is great good job kid! Cashier gets a BOo! no star for her!

When you first walk into the store, you are greeted by a nice assortment of shoes… latest styles and finish line exclusives. I’m a sucker for Excellent Customer Service! The sales folks are friendly, helpful and the shoes are great. I’d hate to say this but I prefer them over Foot Locker (no offense). I’ve never been into this store before but if you want excellent customer service and a knowledgable staff… this is the place to be!

I like Finish Line. I got some awesome shoes and Basketball shorts here.
Their selection of shoes is actually pretty good. Definitely worth stopping in to check out what they have available.
They also have some discount card you can get which is pretty cool too. Would definitely visit again.