Downtown Wireless

Came in to have iPhone 5 headphone jack fixed. It was only putting out sound on one side od headphone. I was quoted $ 25 and it seemed like a reasonable price. The technician said he would need to replace the entire bottom speaker unit and it would take an hour. Came back an hour later and he said it will take slightly longer because another part had a problem. Error message said cable not recognized. 15 minutes later he came out and it was all fixed. Tested it in front of me. Overall I was happy with service, eventhough I had to wait an extra 15 mins it was playing sound like it was new.

These guys are great!!! Good deal, great customer service, nice people, extremely fast service… got my phone fixed in 10min.
I highly recommend this place!!!

My Sony Xperia frozed and could not turn on. I panicked as the latest backup did not run due to issue with google folders. I was recommend to try out Downtown Wireless. Met Gerald. He is a very calm, professional and courteous young gentleman. He took a look and told me he would get back to my by that evening to tell me the potential issue and will give me an estimate. It was 4pm. He called me at 7pm to let me know that something was lose and can fix it without having to order new parts. I got my phone back the next day!!!
I also had iPhone 4S that went dead one year ago. I got the phone from Verizon. Verizon told me they think the phone is fried, as I sometimes use «non Apple approve charger» Apple technicians confirmed the same and told me to get rid of the phone. I hang on to the phone as I wanted to ensure my private data on the phone was cleared out before the disposal.
Gerald and his associates took a look at the phone and fixed it in less than one hour! The phone rebooted and all the previous data is cleared. it is now working like new, and I can actually sell that phone.
Gerald and his team are AWESOME!

I got great help saving money from Xavier. He is the best. Thanks
Rich

Great, quick repair and customer service. They are the best place and the best deal we’ve ever found for our Samsung Galaxy S3 lcd repair. We also have an S4 with a broken lcd and now we’re definitely coming back! Thx!

I found this place last minute because the other phone repair place wasn’t open when they said they will be before 7. So I went in here and it only took 30 min for them to fix my phone! Yay I’m really happy (: thanks guys!

This place is amazing! Xavier is the real genius behind it all, he really works with you whether buying a phone or selling a camera he meets your needs and beyond! This is the place to go for all your electronical needs!

I had a great experience here. I needed to get my iPhone 6 screen fixed due to pixels problems. They were able to fix it so it is good as new. The staff are incredibly pleasant. They had to special order the screen I needed and they called me to keep me updated. The screen arrived exactly when promised and they fixed my phone quickly. I would definitely return.

I took my phone to get the screen fixed on Jan 20^th, 15 and I barely picked up last week. They did a excellent job on it. I would recommend them to friends that are looking to get their phone fixed. Downtown Wireless worked with me and they held my phone and worked on it till I was able to pick up last week. I kept communication with them about how I was not able to see if pick it up sooner. I will be returning for any further jobs or by any accessories for my phone. I’m a happy customer.

Gerald replaced my son’s screen on his iphone5. He finished it on time, was very personable and charged a fair price. Gerald also gave him a screen protector and a case included in the price. I don’t think he will, but if he breaks it I’ll know where to go. Yolo.

i just happen to walk by and walked in the owner
were very nice and down to earth
i had my samsung maga screen replaced
the cant believe the job was done right the
first time with no problems he really knows
what he is doing
he told me a price did a great job did
not ask for a penny more
i will be coming back for sure…

I’m super happy with the service here! I dropped my iPhone 5 one too many times and I found this place of course via Unilocal.It’s right in the heart of downtown SJ so you can either drop off your phone or make an excuse to go shopping at Ross, haha! Aki, the owner is very attentive and was very nice and understanding with my 5 yo who naturally had to use the restroom within 5 minutes of getting there. He shared with me a bit about his family even which was nice. He has a great response time with my phone getting done in less than 2 hours. I think it might have been 90 mins even! It looks totally new! Support this small business, they are making a go of it downtown with a great service I know my fellow phone-​droppers will need. Thanks Aki and your great staffer, Gerald for the great service and prices!

I came here today to get my phone screen fixed, and I’ve been putting it off for a while, trying to find a reliable place to go. I randomly came across this place and was offered a great price to replace and repair my screen for something even better than the screen I started out with. I even got two cases for $ 20 for me and my boyfriend along with this whole deal. I will definitely be coming back and supporting this shop for excellent customer service and great deals. It’s great working with honest people with integrity! Thanks so much !

Go here! My cracked iPhone screen was fixed within an hour at a reasonable price. Closest place to sjsu for all you students out there.

There is great service and cheap prices. The workers are really nice and will try to do whatever is possible to get what you want such as my laptop charger.

I am experiencing wonderful services, my laptop was dead, i was so sad, but those guys @ downtown wireless they are amazing, keep ur good work guys. Especially, The Manager named AKI, he is one of the best, kind and honest guy i have ever seen. AKI is a real model. God Bless you!

Worst experience ever! It seems like they don’t keep parts stocked. They had to make trips to get parts and they claim they use apple parts but when I compare my phone to original iPhones the screen looks dark. You can tell the difference between quality of screens. I would go elsewhere before going here. Do your research!!! Make sure you can tell by quality over quantity.

I don’t know how this place gets good reviews. Came in because my iPhone 5s front screen was cracked and the half piece was almost off and thought hey let me support a small business. This is one of the reasons small business gets a bad rep.
Took my phone on a Monday in and Xavier told me that it should be done by the end of today. Paid full $ 140 (I was going out of town thursday). Called 4 hrs later before closing and he told me that I would have to pay extra for my finger print scanner to be fixed. Told me it wouldn’t be done until Thursday I told him that I didn’t need the scanner and he lied to me telling me I couldn’t search through my files if it wasn’t. Anyone would know the scanner for finger prints doesn’t have anything to do with files. So he tells me ok come in Wednesday because he has to get parts. (They don’t have parts stocked, I declined the finger reader keep in mind he said by today).
When I Arrived Wednesday to get my phone, I came in and my phone wasn’t even ready. So one of their other associates (Eric who doesn’t work there anymore said that Xavier isn’t even a tech and that this place doesn’t run properly. Eric then promises me that it would be done by tomorrow before I leave. He tells me again «they don’t have the part» he tells me call him in the morning.
So I call the next morning an hour before they open and he sounds like he just woke up. I asked about the phone and he said «you can’t rush me.» I told him he told me to call him and he promised about my phone. He said he’ll have it done before 10:30a (flights at 12a). I come in at 1045a and still «no parts.» I was pissed off. How long does it take to fix a phone? Other places do it in hours. They told me to come back after my leave. I was angry.
Came back following Monday (one week) and Eric quit, and my phone was still in pieces. I asked for my money back, and phone back I was angry and upset. Who takes a whole week for a quick service? Xavier promises me that he will have it fixed. Give him until the end of that day. He made me feel bad saying Eric left and they have all these phones to fix. He said he’ll put mine as priority. Instead of the end of the day I gave them until the next because I had a feeling my phone wouldn’t be done. (didn’t get a call by end of that day). Next day phone was done but home button was white. They said they didn’t have a black one. Was promised to be called when they had in stock and they would do it for free by Gerald. Haven’t gotten a call back since and it’s been 3 weeks.
1 (should be 0) star bad service and unprofessional. I have been lied to more than enough. Even if they had the black home button I wouldn’t go back. Worst place I have ever been to.

The guys here are so nice and helpful.
My Galaxy S3 stopped charging. We dropped it too many times while it was plugged in and the charging port stopped working. This place was the cheapest repair shop I could find. The price was $ 55 when other places were quoting $ 75 or $ 80. They were also the fastest. Other places were telling me the repair would day several days, but it only took overnight at Downtown Wireless!
They sent our phone to the closer location for us to pick up the next day, which was so awesome! We would definitely use this repair company again!

I dropped my iPhone 5c and cracked my screen. I found the add on craigslist to this new cell phone repair shop and brought my phone in. My screen looks brand new and I am very satisfied. This place offers great service and the best price in town. Ask for Xavier he’s the best!!!