Delta Mechanical

Stay away!!! Home Depot should drop these guys like a hot potato.
I had them come out to replace a simple gas valve. It took them three weeks to get back to me (in the middle of the winter) telling me that they could not find the exact part. They tried to get me to buy a new furnace. It took me just a few minutes on line to find universal gas valves.
After showing them the universal gas valve, I heard just a bunch of mumble jumble of how it may not work. All they wanted me to do was buy one of their furnaces.
First he tried to tell me that the unit may cost $ 10,000 but I could get it free. Well, adding a tax lean to your home is not free.
I reminded him that Home Depot sells units for about ~$ 1,000. He tried to sell me a $ 3,000 unit. Then he told me that a $ 1,000 unit would cost an additional $ 3,000-$ 4,000 to install. Yet the $ 3,000 unit would cost just and additional $ 1,000 to install (What? Does he think I was born yesterday?).
Gave me a bunch of crap about he cares for my tenants and wants the best for them. The best for my tenants is a simple $ 100 gas valve which can be installed in an hour and not a cheap furnace which takes weeks to obtain.
Oh, he tried to tell me that he could have the unit installed in a day. That was just more mumble jumble. It takes at least another 2 – 3 weeks.
This is an update to my last review. As of Jan 20, 2016 I was made aware that Delta Mechanical has filed Chapter 11 bankruptcy and stopped paying their people so they all walked off the jobs.

These guys suck big time!!! So many issues I don’t have space for. Topping on the cake, I signed up for 3 years of service and when I called to get the service, they told me they don’t service this area anymore and would call me back with somek options. I never heard back from them.

GREAT so far. My furnace has not yet been installed, but Field Supervisor Justin Myers is everything you want in a customer service representative: professional, reliable, fast, and willing to answer questions. He came out to sign me up and schedule an install. I asked him if there was any way he could disconnect my 20 year-​old furnace so that I could remove it myself and clean and paint the inside of the ugly heater closet prior to them installing a new system next week. Not only did he disconnect it, he removed the old furnace right then and there and carted it out to my driveway. Now I can clean out the dusty closet and paint it before Delta shows up to install the new unit next week. It was not Justin’s job to remove my old furnace (the install guys would normally do this), but he went beyond the call of duty. I will update this post after Delta installs the new unit.

Mr. Justin came in for the estimation of my 20yr old furnace. I thought I have to replace a new one at the beginning. Justin just spent 5 minutes to prove I need a thermostat to make the whole system coming back. He is such a great and honest guy and he is really knowledgable on the system.
I will recommend him for all my friends.

We found out that our furnace was broken on Friday night. It is winter time. It was the first time we tried to bring up the unit after long summer. It is a 35+ years old unit. Probably not worth to repair it. Called home depot and scheduled an estimate with Delta Mechanical. Justin came and game me a detailed explanation of what the options are, scope of works involved and pricing of all options. I am an engineer and always interested in how stuff works. Asked a lot of questions. It is kind of a training session for me. Apparently Justin is a pro. He explained to me there was a pilot flame in the old unit. Of course I want to see it. Justin came down to his knees, opened dusty cover of the old furnace, tried to show me the pilot flame and then we found out that pilot flame was gone. It seems we found the problem. Maybe I don’t need to purchase a new unit. Then Justin helped me ignite the pilot flame. After that, my old furnace started working again. Yay! After that, Justin also showed me some of the areas that potentially could cause problems down the road since they are so old and how to DIY fix them. Now my furnace is running and I learned how to fix some easy problems. I am super happy. Don’t know how long this old furnace will last. Keep fingers crossed.

Stressful two weeks. Was supposed to be done in 4 days. Constantly over an hour late to every appointment. No care for our belongings. Constantly banging their ladder on our doors. Chipped the outside door.
AC worked for about 2 days now just normal air blows. Still not fixed. Rude technician didn’t seem to care about customer satisfaction. Go somewhere else.

Home Depot contracts out work estimates to this company in our area. I had thought that since Home Depot, which seems mostly trustworthy or at least mindful of its reputation, had chosen this contractor that we’d get a fair price on what I was putting out to bid. This assumption was incorrect.
Their estimator was an hour late to his appointment, which I can forgive; things happen. Traffic can be bad. Whatever. No big deal.
What I can’t forgive is asking for an estimate for a very specific job– even to the extent of handing the man the printed paper from the Home Depot web site showing exactly what I wanted down to the SKU– and having him insist on bidding for me a much more expensive option, and one that is less-​efficient than the one I was asking for.
What I also can’t forgive is brazenly trying to cheat me in a bid, like I’m some kind of idiot who hasn’t already researched what things cost. An electrical disconnect box? $ 17 *at Home Depot*. Maybe I’ve been to Home Depot’s web site or store and looked into this already, buddy. So when you want to charge me $ 489 for it, you’re damn well lucky I didn’t laugh you right out of my house. Other line items were similarly increased in their actual price by 6 – 8 times what they actually cost *at retail*.
No surprise, then, that this bid is more than every other installer who has bid the job, and they were all high, too. (There’s really no sense in spending twice the cost of a unit to install it just to be sure the warranty is honored, when it isn’t that hard to install it oneself. You can «warrant» it yourself by knowing you could buy two more if the one you installed should break and still have spent less than the installation price from someone like Delta Mechanical.)
My suggestion is that if you’re having these guys bid on work for you, take the time to research the prices they’ve itemized for you and get at least 2 other bids, preferably from small, independent, local companies who will give you a much more reasonable and competitive bid. Delta is out to rip you off because they think they can get away with it.

This company was contracted by Home Depot to install a toilet that I purchased with the store. They were extremely difficult to get in touch with and made not one but two appointments that they failed to show up for and failed to call and cancel.

Reach this company through Home Depot.
A representative from Delta came at my home and easily sold to me gas unit.
But device doesn’t fit my space.
So dealing with Delta is stupid waste of time.

I signed up through Home Depot to get an HVAC installer to come and give us a quote to install a new gas furnace and duct work on the home we just bought. We actually already owned a four year old Trane AC unit that we bought through the Home Depot install service previously and since we are on a budget and didn’t want to spend another 4k on an AC unit we wanted to buy a new furnace and have this AC installed with it and new duct work. Delta Mechanical called me, well a woman named Theresa from Delta called me. I started to explain my situation and she cut me off in the middle of me saying I wanted to buy a Trane furnace by rudely asking «Does Home Depot even sell Trane?» I replied, «well yes, that’s where I bought the AC unit» and then when I was trying to again explain about the AC she again interrupted me with a really rude tone and said «Well we don’t install other people’s stuff» and she hung up on me! No good bye. No, sorry we can’t help you. Nope. She simply slammed the phone in my ear.
AVOID. They want to hard sell you and if you for one inkling of a second don’t want all new equipment they apparently slam the phone in your ear. You should fire Theresa. She’s terrible for business
Also, after having work done and seeing the prices you peeps have paid these people I would SHOP AROUND!!! Don’t go to Home Depot unless you have to for a referral… ask a Realtor friend for a referral to a good contractor for HVAC or shop around on Unilocal and avoid this type of company.

My review is solely for Delta offices/​customer service communications, managers, sales, etc. actually the workers: Jose and his team– were probably the companies’ ONLY saving grace to keeping us as customers.
First off, this company is so unprofessional and their lack of communication is close to none. We were originally scheduled for an install for the 18^th of July and they promised it would all be taken care of and the turn around time would only be 1 day of work. WRONG!
The company calls us and tells us that they need to reschedule our install date to Monday the 21^st bc there’s no available times anymore for the 18^th – ok we’re ok with that. Sunday comes around and they call us around 5pm to tell us that they have to reschedule the install to TUES, July 22^nd now because they didn’t know the machines wouldn’t be available yet. (ok fine, lets take ANOTHER day off).
thats not even the worst part!!!
Tuesday comes around, they finally get to the house (2 hours after they say they would, btw) the workers are great –Jose and his team work fast and seem to know what their doing. BUT halfway through the job they tell us that they’re boss just called them and told them they had to stop the job because they didnt turn in the permits in time to the city so basically they (Jose and the workers) would get in trouble for continuing their work. so basically, halfway through the job – unfinished work – they had to stop. COMPLETELY UNPROFESSIONAL AND UNORGANIZED. the Manager’s reasoning was that «they had a runner on his way to get the permit» –HOW DOES THAT JUSTIFY ANYTHING?
the manager just proved my point how unorganized they are if they didnt have that stuff taken care of BEFORE their workers came into work! So completely unprofessional. Im a little irritated that Home Depot recommended them, too!
Just be weary about this company. The Workers are great… but the managers, and office are obviously lazy, incompetent, and cant communicate for sh*t with each other.

The worst – the ABSOLUTELY WORST company I have dealt with as a home owner and apartment complex owner. What should have been a 1 day job, took 8 days, three of which had half my house without electricity because one of the technicians shorted out two lines. And of course let’s not forget the missed appointments where I cancelled a weekend vacation trip.
Despite Home Depot’s assurance (they contracted with Delta Mechanical) they would help resolve the problem (it still took 8 days to complete the job), and that I would be compensated for the inconvenience caused by their worker’s incompetence, I received nothing since they determined that it was «unforeseen issues related to pre-​existing conditions in the home.» Old houses have old wiring. If a company can’t hire technicians to work in homes that are more than a few years old, maybe they shouldn’t be working in them.
While Delta Mechanical’s local and national reviews have been spotty, I assumed that Home Depot would stand behind and guarantee the work of their contractor. Don’t make the same mistake I did and think maybe the good reviews of Delta Mechanical might outweigh the negative ones. I realize the negative ones tell you the real story – especially when there are so many of them.
Don’t be fooled by HP’s rhetoric and reassuring words that they’ll do whatever they can. Not even one dollar of compensation for my inconvenience was offered. I’ve cancelled my HP credit card and will be purchasing my $ 10,000 + yearly building supplies from Lowe’s. Same quality, same price (lower actually) and better contractors for their products.

They were the installers for our Home Depot HVAC purchase and we recently added a new Rheem unit to our house. Although they were initially late to our install, they worked quickly and efficiently to get it all done within a day. The 3 man crew was professional and thorough in all the necessary hookups. I’d highly recommend them for your HVAC installations.

I recently learned how bad i needed to replace the furnace and duct work in my home as it was well over thirty years old. I had originally budgeted myself for $ 5,000 dollars to replace these items. Justin came to my house, examined what I had and then sat down with me explaining in detail my options. Justin was extremely knowledgeable with the furnaces he had presented to me and he was also very professional.
Justin sold me the best of the best Trane furnace and although it cost me $ 2,200 dollars over my budget, I was comfortable with the additional costs because Justin had explained to me in detail the benefits of owning a furnace with such a high efficiency rating.
A date and time was made to have the installers come to my house. Ennes and Jose arrived on time and went right to work. Ennes worked inside the house and took out my old furnace while Jose crawled under the house and ripped out all of the old rusted duct work. With no messing around, Ennes insulated the entire closet, installed the new furnace including the electrical, Thermostat, and new flex gas line.
Jose hung and installed new duct underneath the house and insulated around the bottom of the furnace. Jose spent both days underneath the house with not much room to work. Both Jose and Ennes installed the exhaust pipe up to the roof and a drip line for the condensation to the front of my house. They completed the job in two days. I examined the work both Ennes and Jose did after the job was completed and couldn’t help but notice how meticulous they were with the quality of their workmanship.
Carlos, you have a great group of guys on your team and when I buy my next home I will be notifying you for the furnace replacement.
Bring on the cold weather!

I would have loved to have the experience which other reviewers like Laura K and Toni S have had. Unfortunately our experience was very disappointing and bitter.
We already had a working heating system. We contacted Home Depot, since we needed an Air Conditioning system installed before my husband underwent surgery for cancer.
The AC Installation cost us close to $ 10,000 for air conditioning approximately 1800 –1900 square feet.. We were informed that the installation would take a maximum of a day and a half. The installation was scheduled to complete well before the surgery. The two installers from Delta Mechanical worked for 2 days at a time (in May 2012) for nearly 4 days and could not complete the installation. They nicked the front door frame and did not repair it.
The installers from Delta Mechanical wrongly informed us that the refrigerant line could not run through the crawl space, since they claimed that access to the crawl space was blocked by ‘the concrete basement’. However the crawl space was not only accessible through the sideboards, it also had AC ducts and a TV cable running through it.
Consequently, they ran 20 ft of refrigerant lines along the side of the home, anchored to the siding and exposed. This not only looks ugly but would need to be relocated if we choose to build on that side of the home. One electrical conduit leading from the AC unit, was fixed on one side of the home towards the back of the home. It is also exposed and ugly to look at. We were not offered any options.
One of the Delta Mechanical installers, Hector repeatedly complained that what he was doing was ‘work’. He was unable to connect the AC unit to the mains during the first 4 visits. After some diagnostic health work had been completed for my husband, Hector returned and connected the AC to the electrical mains by forcing a wire through the existing conduit. The air conditioning worked feebly.
After the first code inspection failed, a different mechanic from Delta Mechanical came and corrected the code violations. The AC installation next failed the second code inspection also. This time even more exceptions were noted.
After my husband’s surgery, we again took up the issue with Andre Bedgood from Home Depot who was very efficient and called in mechanics from Home Depot and Delta Mechanical. This time a third installer from Delta Mechanical called Enis came to see the work and said the previous installation was of poor quality and he would reinstall everything on August 31^st 2012 starting at 9:00AM.
I worked from home on Friday 8÷31÷2012, in order to give Enis access to the house. However he came only in the afternoon and only corrected the code violations pointed out in the inspection report — he did not reinstall the AC as promised. He insisted that it was not possible to pull the refrigerant line through the siding and crawl space due to the concrete basement and left the refrigerant line exposed for 20 feet. In addition, Enis also laid a prominently exposed electrical conduit that joins the mains right next to the carriage light in the patio. He did not consult us before laying the conduit in this way. There were alternative ways to lay that conduit.
By this time, we had work done by Delta Mechanical installers over 7 – 8 visits on the same AC installation.
We subsequently obtained quotes and opinions from other AC installers who informed us that the 20 feet of exposed refrigerant line could have been run in the crawl space which also contains AC ducts and television cable lines and that there were other less conspicuous ways of joining the mains than penetrating the newly painted siding, exactly next to the only carriage light in the patio.
Carlos Barboa of Delta Mechanical had assured me over the phone, that he would take care of all our concerns after the final code inspection.
We have now been informed by Delta Mechanical through Home Depot, that they consider the outstanding issues of exposed refrigerant lines and exposed electrical conduit to be merely ‘aesthetic ‘issues that they will not correct within the contract for the completed AC installation. Delta Mechanical have further advised us through Home Depot, that they would move the exposed refrigerant lines and exposed electrical conduits to less visible locations for an additional payment, the amount of which they are willing to negotiate with us.
Delta Mechanical have also not paid for the final code inspection as of today. Inspection cannot be scheduled until it is paid for.
If you are thinking of getting your AC installation done through Home Depot and Delta Mechanical and would like to take our experience into consideration, please do contact me for photographs and a physical tour of our installation. I would also be willing to share with you the history and copies of code inspections for the AC installation.
We are currently considering other options for solving this issue.
I will update this review as developments occur

I’ve had Delta install 2 toilets, from Home Depot, for me and have been very happy. Home Depot charges $ 98 per toilet, the other plumber I called estimated between $ 105 and $ 150. Of course I went with Delta. The installer showed up on time both times, was very professional, left everything very clean and was also very pleasant. I’d definitely use them again.

Excellent customer service. They installed my new toilet today. The installer, Dragan, called when he was on his way. He was a little ahead of schedule and asked if that would be ok. Of course it was. He did an excellent job with the toilet, and had a great work ethic. As an extra, he overheard the noise my kitchen sink was making when the hot water was on and he offered to fix that, which he did, in about 10 seconds. My bathroom etc. was kept completely clean. My landlord called them, and I would call them again.

I called home depot for a quote for a new force air furnace system install in my attic. New gas line, electrical, Furnace, exhaust flute and new heat ducts to all the room. The quote was quite reasonable $ 4000 with the permits included. I gotten quotes for $ 5000 without permits. So the choose was pretty easy. Frank and Johnny great job. they worked long hours to get the job done. Their workmenship was very clean too. Im also happy that Home Depot backs up there work if something goes wrong in the future.

An Authorized Installer for Home Depot for over 10 years.
They offer a 24hr turn around on all installations. You just call 1−800-Home Depot and say heating and cooling or HVAC, plumbing, water heater… ect. they will answer all your questions over the phone, even be able to quote a price. They will send someone to measure the job site and you can have a brand new furnace or air conditioner or even both installed within 24hrs of signing the contract. They guarantee the lowest price in your market and once they give you a price that will be your final price there will be no additional charges. If you need a new furnace and air conditioner you are just one call away.