D&G Carpet Cleaning

BAIT and SWITCH
I called a week before, set the appointment. They forgot I guess, came out 3 hours late to do the $ 79– minimum, I had 2 small rooms. They brought a rug doctor machine. Told me for $ 79– the stain would not come out, and I needed the ‘deep’ cleaning for $ 249-​. I asked what was the difference, the guy said, Ill use shampoo and I will work a bit harder. I said just get the carpets clean… he did, (left them very wet because that little machine cant pull the water out) Helped him load up his truck, gave him a check for $ 79– and told him to sue me for the difference. He told me this only happens a few times a month and that he just worked for free. So, D&G is not only ripping off their customers, but the people they have come out to do the actual work. I hope they sue me, Im sure Ill get a judge that has had carpets cleaned at last once.
the whole thing was surprising that they were actually in business. I wish the guy who did the work luck, but I wasnt born yesterday.

I should have read these reviews before hiring this company. What everyone else said was absolutely true — they give you one low price over the phone ($ 99 for 3 rooms) and then immediately double it when the arrive at your house (to $ 179).
I recently had new tenants move into my townhouse. Before they arrived I had the carpets professionally cleaned by another company. They came out great. However, once the tenants moved in, they complained that they carpets had a pet stain odor (I think possibly because the house was vacant for a week in warm weather, bringing the smell out). To keep my tenants happy, agreed to have the carpets cleaned once more, but went with this company because of the low price. I was told over the phone that the price to deep clean three rooms was $ 99. I told them I cared less about stain removal (as they had just been cleaned) and more about odor.
When the technician arrived at my home (my tenant was there, not me) I received a phone call from the female operator telling me that the price was now $ 179. I asked what happened to the $ 99 estimate. She said that the carpets were very dirty and required a deeper cleaning. WHAT? They were just cleaned two weeks ago and I was at the home the day before and did not notice any excessive spots (it’s an older carpet) and it smelled fine to me. Again, I was just having this done to appease my tenants. The lady was very rude and said «How can I know what the carpets are like? I’m not there.» She also said «How can I give an estimate? How do I know about these things?» Well, you should know because you are a CARPET CLEANING COMPANY and should be able to give a reasonable estimate because you should know your business. The only time the price should change dramatically is if you walk into a carpet that is completely trashed. Definitely not the case with this carpet, The lady on the phone was very rude and of course, you just have to pay the price because it’s not worth the hassle of setting up another appointment with another company.
Because so many customers have the same complaint, it’s obvious this company knows exactly what they are doing. They know they are going to give you one price over the phone and then another when they arrive. DON“T BE FOOLED!

This operator is sub-​standard. He doubled the price. He did a fast, cursory minimal job in 30 minutes and was away. No effort to rake or clean the surface. Don’t ask him to move any furniture. He will refuse. This guy shouldn’t be licensed. Junky equipment.

DO NOT USE THIS COMPANY!!! My husband was quoted over the phone for $ 69 for a 700 square foot apartment. The next day the man came and told me it would cost $ 179 because apparently he said the carpet needed to be deep cleaned. I told him the stains were already there when we moved in, so it does not matter to us. (Our landlord required us to get the carpets professionally steam cleaned and provide a receipt.) So he said fine well its going to be $ 119. I said no my husband was quoted $ 69 on the phone. He responded by saying thats for 300 square feet. Which the woman on the phone did not mention. We had to pay $ 119 because we needed it done that day. And to make it all worse he had the WORST personality ever. When I met him downstairs to open the gate he did not say hello he walked right by me until I walked in front of him to show him which apartment was ours. This was a total scam STAY AWAY. There are so many other HONEST companies out there to give your money to.

I’m pretty surprised by all the negative reviews. After being jerked around by another carpet cleaning company, we called D&G for same day service. As we already had all the furniture moved for a cleaning, we wanted it done the same day. They sent Martin over a few hours later and he was extremely nice and professional. It took him under an hour to clean basically 3 rooms and a hallway. It was a basic shampoo and deoderize and cost us $ 185. I’m honestly not sure if it looks that much better than when we do it ourselves with the cleaner from Home Depot, but it sure was a lot easier and faster so for us it was worth the money.

STAY AWAY, Highly overpriced .
My carpets are only 2 yrs old with minor grease stains at the traffic area, so i have decided to do a basic carpet cleaning, unfortunately my house is in 4^th floor so the options have shrink to portable unit cleaner only,
This place was referred by an 5-​star Unilocal cleaning service [Forgot the name] so I trusted them and gave a call who then gave me a estimate of $ 100 for 300 sq. feet of carpet cleaning
The guy who came to clean talk me through for $ 150 promising the task involved in cleaning as below
Carpet Vacuum
Stain removal
Steaming
Shampooing
But what I didn’t know was that every carpet cleaning does the same (just like RUG Doctor), so i ended up paying $ 50 more then estimate for the same service.
Sorry to say D&G you have lost a customer and tons of referrals.

Got a cheap price on the phone but when they arrived they more than doubled the price. My first and last time with this place.

Had an estimate over the phone with the nice representative and he gave me a quote for cleaning (2 carpets, 1 area rug, 10 stairs) for 149 $. They guy who did my cleaning has been very professional and knowledgeable of what need to be done. He look at the job that is need to be done and advise the spot treatment for additional 40 $. I agreed and the carpet has been cleaned very quick and professionally. Also the drying period time was very quick. The guy who did this has been awesome, very quick, knowledgeable and responsible. I really recommend this awesome company and wiling to deal with them again and again for all my future carpet cleanings services.

I needed a simple cleaning of 3 rooms, a hallway and 10 stairs. The person on the phone quoted me $ 139. So, I thought sounds great. The guy who came to the house drove up on a nondescript white van and got to work right away. He took 2 breaks during the 1 hour job and smoked his cigarettes out on my front porch and left his smashed cigarette butts right there on my front steps (nice). Halfway through his cleaning of the steps, he informs me that the pricing for the steps had changed and each step costs $ 10.
So, at the end of my $ 139 job, I am presented with a bill for $ 218 and a front porch full of cigarette butts.
The actual steam cleaning job was only half done. None of the furniture was touched or moved in any way to do a better cleaning job. Based on their work product I would have given them 2 ½ stars. But with the unprofessional billing and trashing my porch ½ for flexible scheduling and being there on time.

When I called for appointment to get estimate, they insisted that it is done by the number of rooms. They quoted me $ 159.00 I asked twice how can they give estimate without seeing the place and they said that it’s how they do it and that’s it period. The technician arrived and he wanted $ 21.00 more. He was rude and insisted that that’s the way it is. I was desperate because we are moving furniture the next day so I went ahead and agreed for the higher price. He a very bad job, the carpet was left so wet and soggy. As soon as it tried which took 2 days with heat up to 80 degrees and fan day and night. As soon as it dried, the dirt re surfaced. Very very dissatisfied.

I’m giving it 2 stars because the guy was fairly nice. My carpets are only 2.5 years old and we take good care of them, but we do have 2 dogs. The sad thing is that honestly the carpets looked better before they were cleaned. Even after a thorough vacuum the next day after it FINALLY dried, in which I got almost an entire bin full of hair and dirt (see picture) from just the two rooms that I had «cleaned», the carpets appear more matted than they did before they were cleaned… so sad. But what REALLY annoys me is that they didn’t move a SINGLE piece of furniture to clean underneath, not even light weight ones, so really they only cleaned maybe 60% of the rooms.
So needless to say $ 350 later (we had 2 rooms, our stairs, and kitchen tile cleaned), I will not be using them again… the guy even dissed our wall color choices! Didn’t your mother ever tell you, if you dont have something nice to say, don’t say anything at all!

I read the Unilocal reviews and was expecting a professional great service. Instead I got price bartering right off the bat! I ended up paying 129.00 for 3 rooms and hallway (which was the phone call price). The next day I found that the baseboards were not even vacuumed. I found small items still on the carpet and not one stain was removed! Horrible experience and would not ever use them again.

I needed a basic carpet cleaning on short notice for a reasonable price and found D&G’s «$ 99 for up to 3 rooms steam cleaning» Unilocal deal. They were flexible with scheduling and Giga arrived promptly (actually early) on the day of our appointment. (He was scheduled to come between 4:30 — 5:30pm and arrived 4:15pm). Giga was friendly, easygoing, and helpful in clearing personal and furniture items out of the way. I pointed out a few light/​medium stains (food and kitty cat) I wanted removed and he recommended the shampoo cleaning (as steam cleaning doesn’t remove stains) so I opted for this instead — $ 150 for 3 rooms and he threw in the hallways for free.
The entire appointment (quick clean-​up, machinery setup, and shampoo cleaning) took an hour. When he finished most of the stains were 95% gone. There were faint remnants of the stains which I could only see at certain angles under the sunlight. The carpets were dry by the next day and Giga had recommended helping them air out by leaving all the windows open, which I did. Once the carpets were dried they felt kind of «crunchy» (not sure if this is normal as it was my first carpet cleaning) but it did go away in a few weeks so no harm done.
Now I have clean shampooed carpets and my cats have a fresh palate to surprise me with their occasional hairballs, cat puke, and «number 3.» Thank you Giga. :)

Great service! Joel showed up on time and did a great job. He was professional and took the time to answer all my questions — «What chemicals are used? How long until it’s dry? etc». I was surprised at how quickly he finished the living room and by that evening it was completely dry and looked brand new. I’ll definitely use them again in the future.