Brink’s Cleaners & Alterations

Poor customer service and lack of responsibility for their errors.
We have been customers here for two years because of location convenience for my husband. We spend $ 30-​$ 40/​week of dry cleaning. They always miss with our specific instruction to not starch his shirts, their charges for simple stitching are almost doubled anywhere in town. Most recently lose an item along with our cleaning and care not to response to us when she saids she would. Ngoc is the lady we dealt most with. I’m really disappointed for her lack of care and obviously does not care for our repeat business.
Taking our stuff elsewhere.

This is by far the worst cleaner and alteration business in San Jose. Do not even waste your time with these people. Apparently customer service is an unknown notion to these people. They are rude but worst of all, they have no idea what they’re doing! Avoid this place and go up the street to Star Alteration or Express Alteration and get good quality alterations and cleaning and great service.

I wanted a dress dry cleaned and would pick it up to have it hemmed. It was beaded at the yolk and it cost me $ 60. I thought taking it to a cleaner would be safe. They would be experienced. I picked up the dress and tried it on. I thought I had it backwards. I turned it and that was the front! I was very upset. I was calm but I said to the lady why didn’t anyone call me and say your beads burned and we removed all the beads! The people at the location where they do the work were horrible. No one had the number to the owner. I gave two options give me my money or buy me a new dress. Either way I was getting my dress Finally got my money, but it was two days of torture. Rude and incompetent. NEVER GO THERE!

My experiences at Brink’s have been good. This place is close to my office, so I go here because it’s convenient. They’ve never destroyed anything of mine, nor have they lost anything. Pricing is alright, perhaps a tad on the higher end, in my opinion.
But the only downside here is that they don’t accept credit cards, which is very inconvenient. What place doesn’t accept credit cards nowadays??? I keep hoping that will change, and perhaps one day soon this inconvenience will be the reason I go elsewhere.

This place is close to my house, and I went there few time to get my jackets, suit and dress shirts cleaned. I think it is cheap (I don’t go to dry cleaner that much, so I don’t know the pricing). They did a good job and it was pretty fast turn around. Overall, great experiences. so I will continue using this place until other wise.

DON’T EVER GO HERE!!!
I took a pair of $ 80 khaki pants to get hemmed here. They were quick, but they destroyed them. When I picked them up, basically they had folded the bottom of the pants over and cut off the extra material. So a 1″ hem became a ¼″ hem. Oh, not to mention it was completely uneven. When I told the lady that this is NOT what was asked for, she didn’t say anything. Then she proceeded to tell me BS like, no hems are perfectly even… and that is a load of crap! All the other places that I have taken my pants to have never done anything like this before!!! She refunded me for the alteration fee but what the crap am I supposed to do with a pair of nice khaki’s that I can’t ever wear!
Oh yeah, another girl came in while all this was going on, and she had the same problem with a pair of her pants. How can you run a business like this! They should be shut down!
DON’T WASTE YOUR TIME, MONEY, OR ENERGY WITH THIS PLACE!

Short version: This is the worst dry cleaning experience I have ever had, so definitely NOT recommended.
Long version: This is the worst dry cleaning experience I have ever had, so warning, this will be a LONG one…
I dropped off my couch covers to get them cleaned after my dog had a little accident on it. Not only did it take over a week for us to get the covers back, but they were late. They would say it’ll be ready on Friday. We show up on Friday morning, and they say it’ll be ready after 5pm. So we show up at 6pm, and it’s still not ready! Yes, the lady was very apologetic, but it was still annoying nonetheless. So she said she would call us when it was ready. The weekend goes by – no phone call. So I stop by on Monday near closing time, and it’s finally ready. Thanks for the phone call btw! Grrr… As annoyed as I was, I was still very nice to the lady because she was so apologetic that we had made numerous trips there only to find out it wasn’t even ready. I was just relieved to get them back that I quickly paid and left. Oh and they only take cash, so I had to run next door to use the ATM machine. Another annoyance.
When I got home and proceeded to put my couch cover back on, that’s when I saw the little bumps and streaks on the covers. There were NO bumps or streaks when we dropped off the covers. So I was pissed. If they screwed it up, they could have had the decency to admit to it. Did they think I wasn’t going to notice? So… back I go, yet another trip to Brink’s. I show her the bumps and streaks, and she apologizes and says they’ll redo it. I ask her if she’s sure they can fix it, or is the cover ruined? I didn’t want them to make it worst in their attempt to ‘fix’ things. She claimed they could fix it. I decide to give them a chance to redeem themselves. Not surprisingly, she said it would take the whole week and wouldn’t be ready until Friday. So I come back on Friday end of day, and, of course, it’s not ready. This time I plead for her to call me when it’s ready. Even though she has said herself that she would call me when it’s ready, I wanted to emphasize to her that I would really appreciate it if she would call so I wouldn’t waste my time stopping by when it wasn’t ready.
So she finally does call me when it’s ready. But when I go pick it up, the cover nearly looks the same. The streaks are gone, but the bumps are still there. I ask her, did you guys do anything to try and get rid of the bumps? She said, yes, we tried to clean it again. And I said, but it looks almost the same. Can I get a refund? At this point, her smile disappears and she stops being apologetic. Instead, with an attitude, she said, «no, go home and use the cover for a week. If the bumps do no go away after a week, come back and then I will give you a refund.»
It’s been over a week – the bumps are still there! It only cost $ 37 for the cleaning, but considering the number of weeks our couch was coverless, and the numerous trips we made to Brink’s, we paid a lot more than just $ 37. Needless to say, I will never bring my dry cleaning to them again.
NOT recommended.