Chase Bank

Awesome customer service! The worker named Benjamin Chang is nice and funny! Would come in again :)

A bank not taking CASH from their customer??? This is ridiculous!!!
Sometime I will deposit cash to my husband’s account. And today, I was trying to do the same thing, they told me their policy changed. They will not deposit cash for customer if you are not the account holder. So that’s mean, you can’t help anyone deposit cash when they needed in advance.
I really don’t understand! I am trying to deposit and NOT withdrawal!!! This is so NOT convenience!!!

Worst customer service ever. Chase has the worst service. Charging $ 6 just to cash in check, and also does not allow small cash deposit if you don’t have an account there. Chase is acting like a small time bank. Worst experience ever.

This is my main location and in the last few years I feel like they have gone through a bajillion (or two) renovations. The people here are super nice and helpful, I don’t feel intimidated to ask silly questions. There are enough atms for everyone and conveniently located on the side street so people can jump out of their cars to grab some cash and jump back in (not literally)

I have always liked Chase more than other banks around the area. I personally bank with Chase and Bank of America. What I like about Chase is that they are fast and quick. Everyone’s busy and has things to do that we don’t have the time to stand around to wait for a banker or teller. There’s a reason why there are so many teller windows — use them.
Well this Chase was kind of small, but I like it because they greeted me as I walked in and told me that they will be right with me. They were nice and friendly. Really good customer service. The teller was quick with my transaction. I said I wanted to make a deposit and I was probably out of there in less than 10 minutes. There was a small line but it was okay since it went by very quick.
It’s usually kind of hard to review for non restaurant based locations on Unilocal,but I really liked this Chase on Las Tunas so I felt that they deserved a good rating!

I do like this chase. It’s big, quiet, easy to find our way around (for the most part) and the people her are pretty friendly. If your just getting cash, deposit check, those sorts of things than it’s very dad and easy with the people of kiosks. Opening accounts can be a little harder if your not all the knowledgable in economic terms and math. Haha. I mean, it was easy for me to understand but I see how someone could get lost in the lingo. Also I’ve been trying to get a freedom card here and they keep rejecting me. They tell me it’s not because of my credit, because I have good credit, but they don’t give me a reason, they just keep talking around it. Pretty frustrating. So although the ppl here can be helpful, they can be frustrating to deal with as well, else I would have given them more stars

Do not try to do a refi with them. The «advisor» (yes, it has to be in quotes) behaved like a car salesman, and the only company they would allow for house value assessment is just a scam.

The personal bankers are lazy and don’t want to help. I go to this branch because it’s close to my house. Other then that I would not be coming to this chase!

I started my IRAs here, and over the past 4 years, I’ve had 4 different financial advisors and still counting…
What one advisor is different from others…
The turnover rate makes me hesitate to pursue anymore investments through this branch or even bank…=/

I have opened both business and personal accounts with other branches of Chase such as Arcadia, Temple City, San Marino, Rosemead, this branch is the best one!
Especially, when the Business Banker helped me to open accounts, close accounts, adding accounts, credit cards, etc., she was amazingly quick and accurate that she added so much VALUE to Chase. Also, all my request of Q&A can be fulfilled within required time frame. I can see that she has been putting 120% of efforts on each case that I can completely rely on her.
I am glad that I finally found a right banker to work with Chase.
Thank you!
******Other Chase branch representatives need to improve though!*******

Awful. I went in there to deposit some money into my accounts. The Asian girl deposited the money into the wrong account and told me the money couldn’t be switched back until the next couple days. So I went to one of the «personal bankers (the people in the cubicles)» and told them what happened. I saw that the Asian girl quickly went to the back to hide. I asked the personal banker, an older Asian woman, what happened. She went to speak with the Asian girl who was still hiding in the back. When the banker returned, the came back and accused me of the fault. WHAT??? What an awful experience. I have since withdrew all money from my accounts and opened with elsewhere. Shame.

A-​OK overall.
We went there on a Saturday, waited for quite a bit. probably 45 minutes or so. They were actually a bit disorganized with the check-​in /​sign-​in sheets too.
The upside is that all of the staff was quite friendly, and we did ultimately take care of what we needed.