Way Way Travel

the price is good. the service is good. i am glad that i have this local agent in my city!

I booked a bus tour for my parents From Way Way Travel. We had very pleasant experience with Lisa.
Lisa is so customer oriented. She promptly answered all questions kindly and clearly by phone and email.
We are also going to book international airfares from her.
The price is fair and the services is good.
Thanks, Lisa, thanks, Way Way!

I lived in San Francisco for 11 years and moved to China a couple years ago. I’ve used Way Way to book round trip flights to China from San Francisco three times and will use them again this year. Their prices are always the lowest as they are flight consolidators. And believe me, I compared! Lisa and Jenelle always provide good service. Yes, you may have to scan and email your credit card and ID to them, but its no big deal. Highly recommended!!!

Be sure you don’t call late in the day. At 6 PM, they close, and if you call after 5:30, they are not paying attention. I tried to book a business class round trip from San Francisco to London, got a fantastic price, and since the price for the business round trip was so good, I tried to get some assistance for a following US trip.
For the US trip, they told me that there simply were no flights around the time of day I wished to travel. This could have been credible except that Orlando was the other airport.
Then they told me to call back the next day. I looked at my watch, and it was a minute past 6.
When I got the confirmation e-​mail for the London trip, it was actually a higher price for ECONOMY than I could have booked myself.
I did call back to cancel the London reservation, and booked it myself directly through the airline’s web site.

While the tickets may be the lowest price compared to other travel agencies, expect to do all the work yourself, including mailing and/​or faxing over photo copy of your credit card information (which I never had to do with other agents).
And to get seat in certain rows given the IK status, was told to call the airline myself.
And now to change the return date, it wants a fee which was never told to me when purchasing the ticket. Again, was told to call the airline myself.
Way Way is worse than Southwest. Expect to pay for customer service if you buy from it.

4 stars because the prices were fair, considering how late in the game I was and how spectacular the service was. The telephone service was cordial and extremely attentive. After changing my plans and even destinations numerous times, I was surprised that she continued to service me. I mean, even I would of hung up on myself.
I was referred to by my mom, who has the God-​given gift to sniff out deals. And boy, she got herself a winner this time.
Lisa, who I encourage you to ask for, is friendly and cheery. She offered me various options based on my dates, including times, airlines, comfort level, and even a quick and dirty overview of the plane food. She even emailed me each of my non-​ticketed reservations by email, allowing me to review and have a copy in hand, as to thwart miscommuncation. What I really appreciated were the calls she made to me immediately following any status changes (i.e. wait list) and very well-​mannered calls at the end of day if the wait list did not transact. She really held my hand the entire time. That was a real nice touch, knowing that even during my own busy schedule, I had Lisa in my back court making sure everything went according to plan.
And I’ll admit (don’t tell her), I had another agent at another joint working along side just to keep her prices fair. She beat the other agent by at least $ 300. Nice.
When I went to pick up the ticket around Union Square, the office wasn’t very impressive. In fact, it was kind of makeshift. It boasted a few «Airline X Authorized» stickers and wall calendars, but hey, even a Ferrari mechanic can work at a local chop shop. It’s the end product that counts.
Definitely hitting her up for my next trip. Again, she’s good if you know what you want, i.e. you’re just trying to find the best fare. I can’t say whether she would be good for planning family vacations, travel itineraries, and the such. But if you know where and when you want to travel, I highly recommend her.