Tourance

i received a scarf for xmas, and i wanted to exchange it for a different color. I called them up, and they were so nice on the phone, they said keep the one i got, and they would send me, for free, another one, in the color i wanted (ivory). Not only did they send it for free, they sent 2 ivory scarves. I’m in love with this store. They are CUSTOMER FRIENDLY!!! They said merry xmas and happy new year, and ENJOY!!! I AM RECOMMENDING THEM TO EVERYONE!

I first bought scarves for gifts and a faux rabbit throw online, but then I went to their store in the city in the Design District (it’s a very casual space) to buy a larger blanket and robe and choose among the myriad of colors, materials and patterns. What a luxurious quandary to be in! I had been looking for years for a robe to replace my old cotton velour robe and hadn’t found any I liked until now. Check out the website
, but try to visit their space in the city to see the whole selection of colors and patterns, and feel the difference between materials.
Reasons to buy from Tourance, for yourself and for great gifts!
1. Luxurious — I have NEVER found such beautiful, plush, soft, opulent items, and I have purchased from Nordstrom, Neiman Marcus and been to several boutiques in SF and NY. So many styles and colors to choose from! And all the SOFTEST you will ever find!
2. Reasonable prices — Not cheap, not expensive, but well worth it.
3. Faux fur — enough said.
4. Made in the USA — made by workers in SF in the Mission
5. Machine washable on hand wash cycle and air dry, not in the dryer.
This is what I said about my wine lux rabbit throw online:
Just received my throw today, and it is silky soft! It doesn’t have a synthetic feel or smell at all. The blanket is lightweight but substantial. It looks and feels so elegant! Can’t wait till fall to use it. Actually, when the summer evenings are cool, this blanket would be perfect. I want to get a larger one now, and look at the other items from Tourance.
Update: I took a nap this afternoon with this throw. Even though it was 78 degrees, I need to have some sort of cover on me while I sleep and this blanket was nice and lightweight. But I can tell from the material that it would still be warm enough in the winter. It’s a little small to use regularly to sleep at night, soooo I ordered a twin size rosebud blanket, because the company said that the rosebud is even softer than this one. This blanket is already very soft! I did a blind touch test with both my teen daughters who are very picky about their blankets, with a very soft blanket that I was using, and my new throw. They both picked the new Tourance throw as softer. Now I’m thinking about getting them the twin size blankets too, especially for the older one who is in college in Boston!
I also bought rosebud scarves and this is my review on these:
I bought several for gifts and they are very elegant looking. But the best part is the texture– so soft and opulent! The length is longer than most scarves so the price is a great deal. Looks and feels like fur but it’s hand made in San Francisco and no funny smell like some other faux furs. Easy care too; you can wash it on the hand wash setting in the machine
The blanket I bought is the rosebud duotone in cream and sahara. The duotone brings out the unique rosebud pattern. It is so so soft and opulent and even though it is 80 deg, it somehow is not too stifling and a perfect weight. And warm enough when the AC kicks on and it’s a lot cooler.
I bought an ivory (or cream?) Eliza robe and OMG — so luxuriously soft. I put it on every chance I get. Lightweight but substantial, you feel so special wearing it.
Buy something from Tourance for yourself and for a special person!

I only shop at the physical store in San Francisco and so can’t speak to the online ordering process. But their products are fabulous. Our family has 3 blankets and I’ve given more as gifts, and they are universally loved. Soft, gorgeous, luxurious. Even better when you can catch a sale!

DO NOT order from Tourance’s website. Unless you can physically shop in the store, do not waste your time.
When my second son was born, my sister in law gifted us two hooded bath towels from Tourance. I honestly really liked the towels, so when my third son was born I wanted to get one for him as well. I don’t live in SF and am not going to travel there for a towel, so I looked online and found that Tourance had a website from which I could get a towel.
I ordered the towel and 10 days later my package arrived. Except when I opened the box, there was a blanket inside and not the towel. I double checked that I had in fact ordered a towel and e-​mailed Tourance. They responded the next day and apologized for the mistake. They told me that the blanket cost the same amount as the towel, so I could just keep it. If I still wanted the towel, I could order and pay for a new one. I said that I didn’t want the blanket and I wasn’t going to pay AGAIN to get what I originally ordered and asked how this could be resolved. They said that they would ship out my original item and we would figure out the blanket. I offered that if they included a pre-​paid shipping label with the towel, I could send the blanket back in the same packaging. They did not respond.
10 days later my towel had still not arrived. I e-​mailed Tourance asking for an update as to when it was shipped. They asked me to call them. It turns out, their website apparently shows items «in stock» when they are not actually in stock. So they didn’t have the towel that I ordered, and I guess as long as I didn’t ask about the whereabouts of my towel, they weren’t going to tell me that I was never going to get it (and maybe this is why I got the blanket in the first place?). The gal I talked to said that I should pick something else from their website. I asked how I was supposed to know if what I chose was actually in stock or not. She said to call and ask. At that point I just said never mind about the whole thing and asked them to cancel the order and to refund my money. I again said that I’d be happy to send the blanket back and was told that it wasn’t necessary.
5 days later I e-​mailed them to get an update as to when my refund would be put through. They didn’t respond to my e-​mail. I waited another 6 days and then called to get an update. I was told that I would get a call back the next day with the status. No one called.
By this point I was getting really tired of the whole situation. When you order from their website, you have to mail them a check or use PayPal for payment. I had used PayPal, so I tried to resolve the situation through the PayPal Resolution Center. I requested a refund and outlined the above sequence of events. Tourance rejected my refund request stating that I had not sent the wrong item back to them and that I had never contacted them via e-​mail or phone. At that point I escalated the claim to a dispute and let PayPal decide. Two days later my money was refunded.

Blankets from Tourance made out of the super soft materials. I bought 2 for my new born son. He’s completely stuck with it. There are a lot of patterns and designs too. I got them at the trade show at wholesale price which is awesome. The material is totally washable, vibrant colors and super soft.
Check their website out
. They offer from baby size up to king size, sewn in San Francisco by local housewives and students.