Sprig

Wow tried Sprig tonight and not so impressed so far.
After several recomendations I placed my first order. A short time later I happen to check email to find they issued a refund. Ended up calling to ask why a refund email was sent and about the status of the food. Was told the order was cancelled with a vague mention that its a rare occursnce but during my order placement an item ran out.
But that doesnt explain why the system doesnt trigger a call, or text about placeing a substitution on the 86’d item. The phone support didnt seem very concerned and while they did offer some credit they didnt even have curtesy to initiate a «we can have an order out to you asap if you choose a replacement on us» instead he wanted to play word games about my telling him what I wanted as if it was on me that the error was made.
I still think its a good concept but needs some work in its customer engagement and technical engineering. Unclear if I will risk another attempt in the future.

Here comes another application that keeps us in our office and brings us food «like magic!»
But, alas.
I waited over an hour for my «15−20» minute delivery. And I ordered after 2 pm, which is already pretty past the lunch rush hour. I texted the delivery guy when the app alerted me that he was minutes away– because on the map, he seemed quite far — and didn’t hear back.
I think that if the delivery is in traffic for over an hour, he should be able to notify the customer.
I emailed customer service after I realized this was going to be a late delivery, and they sent me an email apologizing, saying that they were throwing in a free cookie for the inconvenience, and $ 5 off the next order.
Dude arrives — no cookie.
Email arrives shortly after — my final invoice, INCLUDING THE COST OF THE DAMN COOKIE.
Sigh. That’s just cold, guys. Offer a cookie, don’t give a cookie, and then charge for it?
And while I’m at it, they have had like one vegetarian option in the two or three weeks since I’ve learned about the service. In SF, that is silly.
Point for:
— the salad was actually delicious
— compostible containers
Otherwise, a very disappointing first experience.

When you find yourself stuck at your desk during lunchtime, Sprig is a viable option for ease and convenience. Everything is OK, but I’m still a little weary of how long the food has been sitting around and who’s handling it. Not that I’m scared of getting sick, just would like a bit more transparency as to where it’s being prepped. The pictures on the mobile app always make everything look so pretty, but let’s be real here it never looks that way once delivered.
I opted for the ponzu chicken salad with avocado. Not bad. The portion was smaller than I had expected, especially for $ 15 bucks. Cost to value is slightly in their favor. I’ve eaten from Sprig about 10 times and generally have the same result/​experience, fine. Like I mentioned earlier it’s all about the convenience factor so don’t prepare to be wowed.

I placed about 10 orders through Sprig in October/​November and got food poisoning twice. I’ve only gotten food poisoning about three other times in my life and have no known food allergies.
The food is tasty and delivery is fast, but they have serious food safety issues. I would guess that they are flying under the radar for now and aren’t even inspected by SFDPH. It’s unfortunate because a service like this is perfect for my schedule.
I cancelled my monthly membership and uninstalled the app. I might try it again in a year or two to see if they’ve sorted out food safety.
For the time being, ordering through Sprig is Russian Roulette.

After two phone calls, seven charges to my checking account, and waiting 45 minutes for food that never arrived last night. I’d say go with Munchery they actually value their business and fix mistakes the first time without a constant redirect of communication.

I think Sprig is great — I like the food options and quality better than Munchery and I thought Munchery was great too! I love that they provide the nutrition and ingredient facts because for those on a diet or not feeling like cooking one night, you get to know exactly what you are putting in your body.

I’m eating the za’artar spiced chicken with tzankini salad as I’m typing this. The chicken is so moist and juicy and the pilaf is very flavorful. It is so good! They can work on the presentation/​durability of the box. it seems flimsy. But otherwise, the food makes up for it.
Excellent service, food and price point! Most restaurants require an almost $ 20 minimum on delivery. I love how inexpensive, convenient and not to mention healthy service this is! I’ve gotten two dinners so far and have enjoyed both! I highly recommend this company.

I eat sprig often, this is by far the worst presentation yet. The cornbread was burnt and dry so badly that the top half was on the other side of the container. I had a bunch of rice and hardly any chili. I am highly disappointed considering the fact that I had a reminder set for this almost a week ago. I have never had a bad experience until now.
Oh great I just received $ 10 credit on a meal I paid $ 17.23 on

My boyfriend and I are very big fans of Sprig. We try to eat as healthy as possible during the work week. Nothing compares to a home cooked meal, but this is the next best thing when work has kicked our butts. It would be nice if Sprig had more Vegan options, but overall their variety and quality is wonderful. I’d like to thank them for a recent experience where our order was nearly an hour late. This has NEVER happened before with Sprig. We made no complaint, but the next day Sprig emailed me to say they refunded our entire order for the mishap. We really respect business that take care of their customers. We will continue to patronize their business due to their stellar customer service, fast delivery times, and great tasting and quality food!

IMPORTANT NOTE: I don’t work for Sprig. I’m not a paid Unilocaler. I don’t work for Unilocal.I don’t receive money for reviews. I only review companies /​places that I am a paying customer at. I wrote a full review of my Sprig customer experience — please see my review attached to this — and this ‘update’ is not a review alone. I was not told to write a review with a good score, and am not getting anything from being a Unilocaler.
Today I bring you free food from Sprig! Use this code to grab a free meal on me!
My code is: A s l i h 2 2 5 (make sure you type that in correctly)
It is valid for new & existing Sprig users! (must be redeemed in mobile app)
You’re welcome & happy 2016 from my table to yours!
PREVIOUS REVIEW:
Sprig’s app is easy-​to-​use, simple and straightforward. I’ve already ordered five meals in three days. To experience their offerings at different times, I’ve tried breakfast, lunch & dinner service. I like having collard greens just a tap away.
This year of 2015 is my year of v e ge t a b l e s. And this ex Google chef who brought Sprig to life has come upon my radar.
The Spicy Pork Mac and Cheese is a healthy take on a comfort food classic. The Petaluma Farms Blackened Chicken Thighs rubbed with blackening spices, seared and braised with onions, garlic, tomato juice and chicken stock was better than I had expected. It was served with a side of broccoli and a carrot & orange purée that reminds me of baby food. I think I really like baby food.
Their morning option last weekend of Buckwheat Banana & Nutella crêpes is toasty, rich, but not heavy.
Other menu highlights that have been offered include Mu Shu Pork with cabbage, hoisin-​lime sauce, bamboo shoots and a water chestnut salad (doesn’t that sound so 1960s!), Japanese Yam Noodles with sweet black vinegar, Chili Garlic Shrimp Salad, Pork Bibimbap served over jasmine rice, Thai Basil-​Chili Steak Salad, Squash Panzanella and Red Wine Braised Pork with Figs.
Sprig’s original roll-​out had no additional fees or running out of foods. These days there is a flat delivery fee but you can pay for a subscription to circumvent that. Additionally, they offer discount codes after each order. I have to give them credit for keeping their delivery times at 15 minutes average, despite the increase popularity and even peak time. One of my orders arrived within 5 minutes.
There are only three to four items on the menu, at any given time, which cuts down on any confusion or more complicated delivery, like I’ve experienced using GrubHub, Eat24 and DoorDash.
There are no more chocolates, sadly. And there are no drink options or sides when ordering.
FAST FORWARD TO JANUARY 2016: chocolates have returned!

App worked smoothly and flawlessly and a chicken caesar salad was in the lobby of my building before I even had the time to take elevator down to the ground floor. With using the invite promo code, charge to me was $ 0. These apps are like crack dealers, the first one is free… then you’re hooked :)
If you use a friend’s promo code you and your friend both get $ 10 credit. Here’s my code: GLENN59625
enjoy !

One word: AMAZING.
When it comes to food delivery, I am very skeptical, and I am very picky about my food in general. I cook all my meals everyday, only using organic, grass-​fed, pasture raised, etc products and no processed or frozen ingredients. That being said, I decided to try Sprig.
After getting my order (very quickly), I was surprised to have received a reusable bag as well, and all recyclable containers. In addition to my meal (polenta with wine-​braised beef), I received a coconut truffle. I opened the container to my entrée, bit into it and. WOW. Absolutely delicious as if I had cooked it myself, or a personal chef had.
Sprig’s quality is insurmountable and its a must if you’re health conscious. I highly recommend this to anyone ordering a quick meal and want something fast, delicious and healthy.

Looks can be deceiving. It may not be boxed as nicely as others, but my blackened chicken with roasted broccoli and sweet mashed carrots were so good! Hubby and I actually shared it and both agreed it was moist and well seasoned. I think their offerings can be healthier than Munchery’s as well.
Our delivery was fast, and the guy was so nice and gave me two coconut chocolates as a thank you. I didn’t need to heat it up unlike Muchery’s as well. If you’re looking for something healthy, quick and delicious, and don’t necessarily want to order takeout from a restaurant, I would suggest giving Sprig a try. Definitely a lot better than SpoonRocket as well. Feel free to use the code for $ 10 off as well, here: CHAN590317.

Eh. My friend recommended this food service and I am not impressed. Initially, I was excited to try their meals as the images on the online app looks AMAZING… But sadly to say that upon receiving the meal, I was utterly disappointed. I ordered the blackened chicken with roasted broccoli and yams,… And it looked like it was just shoved into the box in a rush! The sides were all mixed to together — very unappealing! Well, it most likely was since the server literally delivered my dinner within 5 minutes of me placing the order… this was meal was probably pre-​made and microwaved.
I wouldn’t spend $ 14ish on this service. If you want to be healthy, spend the time and effort to make your own meals! Nothing comes quick and easy.

I feel slightly ashamed of being a regular of an on-​demand food delivery service but Sprig is definitely the best. The app is beautifully designed and puts food as the focus. Delivery time is usually ~25 minutes for me.
It’s competitively priced and on the slightly pricier end but comparable to other food delivery services (Munchery, SpoonRocket) or on par with your neighborhood Chinese or Indian place that delivers. Except with Sprig, there’s incredible transparency in the ingredients and sourcing. Most ingredients are organic and come from a local farm, including free range, pastured protein options. While the presentation and visual appeal of the food can be lacking, by far it’s the best tasting and uses the highest quality ingredients of its peers. The food is fresh, flavorful and really well seasoned. I imagine it’d take me 2 hours or so to make a meal myself of comparable quality. The packaging isn’t wasteful and compostable and I’ve found use for the reusable bags. Sometimes it’s disappointing when it’s before 7 PM and they’ve already sold out of dinner. Other gripe, I wish they’d use olive oil instead of canola oil in preparations. I actually like and use it often so plugging referral code, get $ 10 with NGUYEN0723.

Overall, our experience was mediocre. To be fair, Sprig was highly recommended to us from a friend who uses them all the time and really encouraged us to try it. So, I’m hoping our experience was a one-​time thing.
The app was easy to use and there are no complaints there. We were notified when the driver was on his way. The time from order to delivery was longer than 15 minutes, but we expected that and it is not factored into this review.
The rating is purely based on the food. We ordered a curry chicken dish and a polenta entrée. They were not bad, but they weren’t great. The flavors were alright but the textures and temperature weren’t all that enjoyable. I think that the issue may be with the fact that everything is placed in the same container and then hangs out for the whole ride. So I’m sure that some may say it should be expected with takeout, but I’ve ordered from plenty of places that package sauces separate from the meal or roasted vegetables that have juices or oils in separate containers.
There were 2 salads that also came with the meals. One was a «pickled» cucumber salad. I think it wasn’t given enough time to truly pickle, but simply placed with vinegar for a short while. The other was a red cabbage salad that had a very unflavorful dressing. We didn’t finish either.
Perhaps we’ll give them another chance in the future, but we’re in no rush. For $ 30 for 2 people, there are a lot of other places I’d like to try.

Excelent experience. The app is friendly and it captivates you. The dishes are very well presented, different choices every day. It is a very good option if you are out of time and want to have a balanced meal. Highly recommended!
ENJOY!

Pretty much a huge winner on all accounts. They use premium ingredients, and are transparent about caloric content and nutritional breakdown — something which is rare to find. They offer a $ 10/​mo «free» delivery service, which makes it a better value than it already is because their dishes are not super expensive. Delivery is mega fast — my food was on my desk 15 minutes after I placed the order. Customer service was solid — easy to get ahold of my phone, and understanding of issues. In the world of on-​demand delivery food, Sprig has won me over. It’s now my go-​to service for dinner at the office. My only request? More vegetarian options.

Tried their food today. Awful! Looks, smells, and tastes like cafeteria food. They marketed it as a Stuart Brioza menu. No way Stuart would put his name to crap like this. Didn’t look at all like the photos. Looked like slop thrown into a box from a cafeteria bin. Extremely salty. Meat didn’t seem like high quality. Worst part is the driver put all the utensils and condiments on the FLOOR of his car. I watched him pick up plastic knives and forks from the floor of his car and put them in a bag and hand them to me. First and last time.
Update: Sprig gave me a full refund on the delivery. Can’t really change the rating since the experience was as described but grateful to them for trying to make it right. Hope they get their act together and others have a better experience.

Hit or miss depending on what you get. I used a friend’s code to get lunch. I got a chicken sandwich and a kale & quinoa salad.
The chicken sandwich was meh. I wish I had had time to toast it since it came sort of lukewarm («ambient» is not a good temperature for food). It was big for the price. Side salad was totally fine but just greens and dressing.
The kale and quinoa salad was really good and I would order it again for sure. Really filling and nice pieces of avocado. Dressing was light and flavorful. I would order it again.
There are a lot of food delivery services out there and I like the variety of Munchery slightly better than Sprig but all of the companies have the same issue – mediocre food. Will use in a pinch but probably not my go-​to lunch solution.